Beautiful Location - Not a Beautiful Experience
Posted May 16, 2016
This property is in a gorgeous location and the grounds are beautiful. Upon arrival, we expected to check in by 3pm, as it was noted in our Expedia reservation. We were told 4pm, and although I had a copy of the reservation the front desk attendant stated "I'm sorry but you were misinformed." We were given our keys (no room number) and told we would be texted once the room was ready (4:10pm).
The room itself was very nice. We have stayed in similar Marriott properties and it was equally spacious and clean. The location of our room was VERY disappointing. We were at the back of property above a work/loading area and along the busy Newport Coast Drive. All day/night were heard cars and trucks whizzing by. Windows and doors had to be shut, yet the noise kept us from resting. The front bedroom was next to the elevator, with noise of loading and unloading their baggage RIGHT next to the bedroom.
After our first loud night, I went requested a room change. I was told (from the same person that checked us in) that several people were checking out in a specific area of the property and that she would check with management about a move. A few minutes later she returned an explained that a move was not an option - that there were already several moves that day and that housekeeping could not accommodate another. She also mentioned that IF we were able to move, that we would have to check out by 10am and back in at 4 - essentially losing a day. DISAPPOINTING EXPERIENCE