Ratings based on 134 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Convenient to I40Posted Sep 18, 2017
Pros: Friendly staff
Cons: Have rooms ready by check-in and assume overnight guests want beds made and a general cleanup each day - before 3 o'clock.
Location: Newport is convenient to the Smoky Mgs and Knoxville and this hotel is convenient to I40.
Check-in at 3 but they weren't sure if rooms were ready when we arrived at 3. Cleaning crew still getting rooms ready after 3. Room had a strong odor and needed a "febreeze" shower. Room cleaning is apparently an option for guest staying more than one night. We were asked if we wanted trash and towell service. We only wanted a couple of fresh towells but there weren't any on the cart. Almost like they expect people to say no. Wi-Fi is very poor. We were unable to connect the few times we tried. On the positive side, the staff were all friendly, the breakfast looked pleasing although we didn't try it. The cooling worked very well and the hotel was quiet. the common areas were clean and bright.
for Everyoneby A verified traveler from St. Louis
Nice, clean roomPosted Sep 4, 2017
Room and hotel was very clean and hotel staff was friendly. My only complaint would be all of the hot breakfast items were cold and we had to eat somewhere else.
for Everyoneby A verified traveler from ky
Nice hotel - close to Gatlinburg and Cherokee!Posted Aug 23, 2017
Pros: Close to everything in the area, but not the huge crowds.
Last minute trip down for the eclipse - great room, nice breakfast - eclipse was AWESOME,!!
for Everyoneby A verified traveler from macomb mi.
Love the locationPosted Aug 17, 2017
Good stay just don't get a room at the end by the freeway a little noisy at night
by A verified traveler
Posted Jul 6, 2017
The door to our room wouldn't shut properly and neither would the toilet. When we got there we had no towels in the room and when we asked for some we were told they were all dirty!
Posted Jun 24, 2017 on Hotels
Posted Jun 17, 2017 on Hotels
Great stay, exceptional breakfast!Posted Jun 13, 2017 on Hotels
Very nice hotel. Super friendly staff. And they had pancakes for breakfast!!! Not waffles, but actual pancakes. Plus omelets and I can't remember what all else. Great stay.
for Everyoneby A verified traveler from Knoxville, TN
Great last minute stay!Posted Apr 30, 2017
Very nice! Very clean! No complaints! Staff was very sweet! I'd definitely come and stay again! Only place in town with a inside swimming pool!
for Everyoneby A verified traveler
Posted Apr 15, 2017 on Orbitz
Pros: Very nice breakfast with healthy choices.
We stopped here on our way to South Carolina. The hotel had quick access to the interstate. Check in was speedy and the bed comfy. What more could tired travelers want!