Reception

Reviews of Homewood Suites by Hilton Newport Middletown, RI

3 out of 5
Homewood Suites by Hilton Newport Middletown, RI
348 West Main Road, Middletown, RI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 331 out of 480 reviews" "
Rating 8 - Good. 110 out of 480 reviews" "
Rating 6 - Okay. 25 out of 480 reviews" "
Rating 4 - Poor. 7 out of 480 reviews" "
Rating 2 - Terrible. 7 out of 480 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Qiqing

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast!
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely helpful and friendly. The breakfast is excellent with a changing hot menu. The man running it, like the rest of the staff is personable and hardworking. The breakfast alone is enough to make me want to come back!
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

MARCIA, Smithfield

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel but we had horrible neighbors. They were yelling and slamming doors all night.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced, clean and the staff could not be nicer. The room was perfect too. I loved the feeling of home away from home. Also, we were allowed to check in early without having to pay an extra fee. We will be back!
Stayed 1 night in Dec 2023

2/10 Terrible

Diego

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, enjoyed the complimentary breakfast and was close to everything.
Stayed 3 nights in Oct 2023
Response from Alexis E. on Nov 4, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excellent

Brandon, Islip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Alexis E. on Nov 4, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excellent

Jim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming Place to Stay
Travel plans changed while at the hotel. They worked with the 3rd party booking app to make that happen. Much appreciated.
Stayed 3 nights in Sep 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Gregory

Stayed 1 night in Sep 2023

10/10 Excellent

Richard, Rio Vista

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were real suites with plenty of room to move around.
Stayed 3 nights in Sep 2023

10/10 Excellent

SHERNETTE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1
Stayed 3 nights in Aug 2023
Response from Alexis on Sep 1, 2023
Thank you for taking the time to respond. We value the experiences that our loyal guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from Alexis on Sep 1, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Liza

Stayed 1 night in Jul 2023

10/10 Excellent

dr steve

Stayed 3 nights in Jul 2023
Response from Alexis on Jul 22, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Alexis on Jul 22, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

4/10 Poor

Celine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel rooms smelled. You can tell that dogs were there. The shower was disgusting. For 450.00 a night expected better. Some bleach would take care of the stains. I have pictures but can’t post them. The staff were friendly. The hotel needs a deep cleaning.
Stayed 1 night in Jun 2023
Response from Alexis E. on Jul 14, 2023
Thank you for taking the time to share your recent experience at Homewood Suites. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy with your accommodations. Please know that we have renovations scheduled for Q4 2023! We will be replacing all soft goods and in room technology, both to Hilton's new design specifications! We were built back in 2013 so this will be our first renovation since then. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

6/10 Okay

Celine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Alexis E. on Jul 14, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am disappointed that we did not exceed your expectations, as is our goal. I sure hope that you had the opportunity to enjoy what our amazing community has to offer. We know that you have many option when visiting the Middletown/Newport area. It would personally be my pleasure to welcome you back in the future. If I can be further assistance please feel to reach out to me directly. All the best and safe travels.

10/10 Excellent

Morton

Stayed 4 nights in Jul 2023
Response from Alexis E. on Jul 14, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excellent

John

Stayed 3 nights in Jul 2023
Response from Alexis E. on Jul 14, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excellent

Holly

Stayed 3 nights in Jun 2023
Response from Alexis E. on Jun 30, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

2/10 Terrible

Eliza

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Jun 2023
Response from Alexis E. on Jun 26, 2023
Thank you for taking the time to rate your recent stay at the Homewood Suites by Hilton Newport Middletown. Please accept my sincerest apologies for where we fell short of meeting your expectations. After reviewing your ratings I can see we missed the mark in all areas and having some specifics would really assist us in improving our guest experience. If you have a moment to share some bullet points from your stay it would mean the world to us. Yours in Hospitality

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient.
Stayed 2 nights in Jun 2023
Response from Alexis on Jun 24, 2023
Thank you for taking the time to respond. We value the experiences that our loyal guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

8/10 Good

MELIKE

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023
Response from Alexis on Jun 24, 2023
Thank you for taking the time to respond. We value the experiences that our loyal guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

8/10 Good

Tammy

Stayed 1 night in Jun 2023
Response from Alexis E. on Jul 14, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excellent

Judith, Kissimmee

Stayed 1 night in Jun 2023
Response from Alexis E. on Jun 30, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

10/10 Excellent

Emily

Stayed 1 night in Jun 2023
Response from Alexis E on Jun 8, 2023
Thank you for taking the time to respond. We value the experiences that our loyal guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Alexis E. on May 26, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excellent

Susan

Stayed 2 nights in May 2023
Response from Alexis E. on May 26, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excellent

Gia

Stayed 2 nights in May 2023

10/10 Excellent

Mohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Alexis E. on May 10, 2023
Thank you for taking the time to respond. We value the experiences that our loyal guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

10/10 Excellent

Sedruola, Lancaster

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The television remote didn't work well...the hook on the back of the bathroom door was broken...the alarm clock didn't work...the room was clean and comfortable
Stayed 1 night in Apr 2023
Response from Alexis E. Front Office Manager on Apr 17, 2023
We value the experiences that our guests share with us. We appreciate the feedback and will pass along the comments to our Maintenance department so they can address those concerns. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Henry, Bloomfield

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2023
Response from Alexis on Apr 10, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

10/10 Excellent

ANGELA

Stayed 1 night in Apr 2023
Response from Alexis on Apr 5, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed and had a comfortable stay. We surely hope that you had the time to take advantage of our hotels amenities; as well as what our amazing community has to offer. We look forward to welcoming you back in the future. If I can be further assistance; please feel free to contact me directly. Safe Travels and Warm regards!!

10/10 Excellent

MITCHELL

Stayed 1 night in Mar 2023
Response from Alexis on Mar 28, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like how spacious the suites are and fully stocked kitchen is great.
Stayed 1 night in Mar 2023
Response from Alexis on Mar 26, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

4/10 Poor

Amy

Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I know I got a pet room and those aren’t going to be that nice but my dog was eating crumbs from the carpet… you still need to vacuum. I didn’t feel safe letting her walk around the room. Gross stains on the carpet too. The room was also next to the elevator which was very noisy and kept her anxious all night. Second time I have tried this brand in the past few months and I wouldn’t again. Might be different for non pet rooms.
Stayed 1 night in Feb 2023
Response from Alexis on Mar 26, 2023
Thank you for taking the time to share your experience at Homewood Suites. We sincerely appreciate your feedback and we're very sorry you were unhappy with your accommodations. Please know that we have renovations scheduled for Q4 2023! We will be replacing all soft goods and in room technology, both to Hilton's new design specifications! We were built back in 2013 so this will be our first renovation since then. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 Excellent

Bea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay thanks for having us
Stayed 2 nights in Feb 2023
Response from Alexis on Mar 26, 2023
Thank you for taking the time to respond. We value the experiences that our guests share with us. I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly. All the best and safe travels.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, room and amenities. We wish there had been fresh air/ ability to open windows. Otherwise, we loved it.
Stayed 1 night in Dec 2022
Response from Alexis E. Front Office Manager on Jan 9, 2023
I just wanted to take a moment and thank you for all the kind words; I am so grateful that you enjoyed your stay with us in Middletown; and had the opportunity to utilize the amenities that our hotel has. We most certainly value the experiences our guests share with us. I sure hope that you were able to take advantage of what our great community has to offer. We look forward to welcoming you back in the future. All the best and safe travels.

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location.
Excellent service. Super friendly service. Clean rooms with all the amenities and comfy bed and pillows. Highly recommend.
Stayed 2 nights in Dec 2022

10/10 Excellent

Ronald

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for newport attractions
Stayed 3 nights in Nov 2022

6/10 Okay

Byunguk, SUMMITVILLE

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Lucille

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility with spacious rooms. Perfect for our stay - will certainly return for future visits.
Stayed 1 night in Sep 2022
Response from Alexis Engstrume Front Office Supervisor on Oct 4, 2022
I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly.Safe Travels and Warm regards!!

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price
Stayed 1 night in Sep 2022
Response from Alexis Engstrume Front Office Supervisor on Oct 4, 2022
I am pleased to hear that you enjoyed your stay with us in Middletown. I hope that you had the time to take advantage of what our great community has to offer. We surely look forward to welcoming you back in the future. If there is anything else I can do; please feel free to contact me directly.Safe Travels and Warm regards!!

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice spacious room. Hotel staff very friendly from check in to the person that cleans ur room. Would definitely stay again
Stayed 1 night in Sep 2022
Response from Alexis Engstrume Front Office Supervisor on Oct 4, 2022
I just wanted to take a moment and thank you for all the kind words; I am so grateful that you enjoyed your stay with us in Middletown; and had the opportunity to utilize our amenities. We most certainly value the experiences our guests share with us. I sure hope that you were able to take advantage of what our great community has to offer. We look forward to welcoming you back in the future; if I can be further assistance; please feel free to contact me directly. All the best and Safe Travels!!