Ratings based on 1,588 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2017
Fun for the kids. Near downtown. Staff is friendly. Room is clean. Extra 26. Changes daily and I did not use valet but they did charge me for it.
Comment from Hotel Management
Feb 24, 2017 by HotelMgmt, Hotel Management
It is nice that you had such a fun time at our hotel! We are very delighted that you really enjoyed your fresh accommodations and that you appreciated the excellent customer service provided by our amazing team. Thank you, and we hope to welcome you back soon to The Hotel Viking.
3 out of 5
by A verified traveler from New Haven, CT

Fell short on many levels

Posted Feb 22, 2017
Pros: The valet was really nice and the bar is nice.
Cons: Customer service. For a hotel of this calibur to not even offer a "mea culpa" in regard to their room screw up is insulting to customers.
Location: 10 minute easy walk to downtown.
After much online research and review reading, I decided to book Hotel Viking on Sunday 2/19/17 for a one-night stay. I did not know it was Winter Fest in Newport so the crowds were higher than usual for the off season, but that shouldn't matter for a hotel such as this one. I had high expectations of this hotel, but sadly I left disappointed and will not stay again. I booked my stay through Expedia and PAID for a room with TWO queen beds. Upon check-in, I was given a room with only one queen bed (room 417). I went to the main desk to inquire, and was told there is only one room in the hotel with 2 queen beds (really?)... and that they would send a roll away up. No apology, no concession for their screw up...nothing. The rooms are so painfully small (think broom closet) that once they brought the roll away up, my guest and I had to literally climb on top of the furniture to get to the lavatory. a few more reasons why I will not return: the room was 80 degrees and the thermostat did not wok. We opened the window and much to our surprise there was NO SCREEN or any safeguard from someone falling/jumping out of the window. Is this even legal? Also, there was a previous guest's long handled makeup brush on the carpet. How could house keeping have missed this? And while the bathroom is lovely, there is no mirror over the sink due to the slope of the ceiling. So if you need the mirror, you have to turn around and move a few feet to your left.
Comment from Hotel Management
Feb 24, 2017 by HotelMgmt, Hotel Management
We appreciate you sharing your comments. We sincerely apologize that your stay here was not as you anticipated and for any inconveniences. This is not acceptable, so we will let our housekeeping team know about your concerns. Thank you, and we hope to restore your confidence in us for another stay.
2 out of 5
by A verified traveler

Posted Feb 22, 2017
Dirty bed sheets & stained pillows, absolutely disgusting.
Comment from Hotel Management
Feb 24, 2017 by HotelMgmt, Hotel Management
We appreciate your comments. It is disappointing to read that you did not enjoy your stay and we sincerely apologize for any inconveniences. Your concerns will be shared with our housekeeping team. Your satisfaction is important to us, and we hope to restore your confidence in us for another stay.
3 out of 5
by A verified traveler from new york

Close to town but

Posted Feb 12, 2017
The hotel is great location and staff are excellent. However the bathrooms are extremely small and beds are very high so if you have any affliction that limits your mobility this will not be the hotel for you. In addition remember there is s daily resort fee and valet service is a good idea because parking in the area is limited. Those two services will add roughly $30 to your nightly cost.
Comment from Hotel Management
Feb 15, 2017 by HotelMgmt, Hotel Management
We are delighted that you found our central location to be a great convenience to you. However, it is disappointing that you were not impressed by everything. We will share all of your comments with our team. Thank you, and we hope to welcome you back soon to The Hotel Viking for another stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from connecticut

back to college

Posted Feb 12, 2017
Pros: the old style rooms, history, character. rooms are "roomy", valet always above and beyond nice
Cons: perhaps offer more opportunities or specials to returning guests or room upgrade
Location: newport is a great town, great restaurants!
was bringing my son back to college after winter break, and stayed at the viking the night before. as always the staff was pleasant and accommodating. always a pleasure to stay there.
Comment from Hotel Management
Feb 14, 2017 by HotelMgmt, Hotel Management
It was our pleasure to welcome you back to our historic hotel! We are delighted that we consistently exceed your expectations each time you stay here and we will share your comments with our amazing team. Your loyalty means a lot to us, and we hope to welcome you back soon to The Hotel Viking.
4 out of 5
Recommended
for Everyone
by A verified traveler

Historic hotel, friendly staff

Posted Feb 7, 2017
We had a few hiccups in our 3 night stay. The toilet did not flush when we arrived, and first "fix" unsuccessful, but finally repaired next day. Electric outlet in bathroom out the next day, but others worked, and fixed same day. Staff very pleasant and professional. Beds are comfy, and rooms spacious. Bathroom a little tight, but it's an old hotel.
Comment from Hotel Management
Feb 8, 2017 by HotelMgmt, Hotel Management
It is nice to read that you enjoyed staying at our historic hotel and that you felt relaxed in your spacious accommodations. We appreciate you for reaching out to our staff and that they assisted you with your concerns. Thank you, and we hope to welcome you back soon to The Hotel Viking.
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, SC

Beautiful Room, Nice View

Posted Feb 6, 2017
Location: Location was great! Within walking distance to many restaurants and shops.
Room was beautifully furnished, although a bit on the small side. Bathroom was very modern. Our room was on 3rd floor, and we had an ocean view. Staff was friendly and helpful. Restaurant was very good. My only negative was the resort fee you had to pay even if you did not use those facilities.
Comment from Hotel Management
Feb 8, 2017 by HotelMgmt, Hotel Management
We are delighted that you had a nice time staying at our hotel! The views are beautiful, and we are glad that you enjoyed watching the ocean from your guest room. We will share your compliments with our team. Your comments are appreciated, and we hope to welcome you back soon to The Hotel Viking.
4 out of 5
Recommended
for Everyone
by A verified traveler from Gulf Coast

Solid staff. Good coffee in the morning.

Posted Feb 6, 2017
Stayed for a weekend in the winter. Friendly, competent staff. Valet team is on their game and very nice. Had one of the best Old Fashioned at the Bar. Close to a bunch of good restaurants (Nikola's pizza, The Moorings). Comfy rooms.
Comment from Hotel Management
Feb 8, 2017 by HotelMgmt, Hotel Management
What a wonderful review. We are glad that you had a relaxing stay and that you enjoyed your accommodations. It is flattering to hear that you were impressed by the attentive service from our team. Your compliments will be shared with them, and we hope to welcome you back soon to The Hotel Viking.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jan 31, 2017
We came here in January so it was not super busy but we had a great time. Great breakfast and courteous staff. The room was very spacious and the bed was comfortable. It was easy to park as well.
Comment from Hotel Management
Feb 2, 2017 by HotelMgmt, Hotel Management
We are delighted that you had a great time at our hotel. It is nice that you felt relaxed in your spacious accommodations along with enjoying a delicious breakfast. We will certainly share your compliments with our team. Thank you, and we hope to welcome you back soon to The Hotel Viking.
5 out of 5
Recommended
for Couples
by A verified traveler

Very nice hotel.

Posted Jan 30, 2017
Pros: It's location.
We enjoyed walking around the neighborhood looking at the local architecture and enjoying nearby restaurants.
Comment from Hotel Management
Feb 1, 2017 by HotelMgmt, Hotel Management
What a wonderful review! We are delighted that our central location was the highlight of your stay. It is so nice that you enjoyed everything that the town has to offer as there are plenty of great restaurants and shops around. Thank you, and we hope to welcome you back soon to The Hotel Viking.