Mount Road, Tettenhall Wood, Wolverhampton, England
Reviews
8.6
Excellent
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VERY SMALL ROOM for DELUXE and costing twice as much for half the size of Premier Inn £165 is ridiculous for a box
Lesley
Stayed 1 night in Feb 2024
Response from neil on Feb 22, 2024
Hi LesleyThank you for your email & for taking the time to discuss your concerns with me. It was a pleasure to help resolve the issues & i look forward to seeing you again soonWarmest regardsNeil
The room was clean, staff were courteous. The Hotel was conveniently situated for my stay.
I didn't like the email I received on the morning of my trip advising that I couldn,t check in before 4.30pm or that I wouldn't be allowed to use any hotel facilities before 4.30pm.
I arrived at 2.30pm intending to park my car at the hotel and check in later but the car park was roped off.
My room (89) was cold.
David
Stayed 1 night in Oct 2023
Response from neil on Oct 31, 2023
HI DavidThank you for your review & please accept my apologies for any shortcomings in our service. I can see that a message was sent to yourself via expedia on 24th to advise that we wouldn't be able to offer a check-in earlier than 16.30pm due to an event taking place.Thank you again & i do hope you afford us the opportunity of looking after you again in the futureWarmest regardsNeil
Not worth the money.
We were put in the 70s annex. Would of preferred the old original building.
And we did not get our VIP discount for the drinks purchased at the bar.
Ronald
Stayed 1 night in Oct 2023
Response from neil on Oct 31, 2023
Hi RonaldThankyou for your review & im sorry you felt we fell short of expectations on this visit. Should you afford us the opportunity of looking after you again in the future, please don't hesitate to let us know & we will ensure a room is allocated to your likingthank you again & i hope to see you soonWarmest regardsNeil
I have to say that I wasn’t sure what to expect but I think my daughter and I actually found the most helpful, polite and attentive staff in any hotel we have stayed in. Such a wonderful team. A big thank you to Neil and the team in reception and Damian and the bar team for keeping us entertaining late in the evening. The rooms was also amazing. Gutted we only had one night. This time……
Stephen
Stayed 1 night in Sep 2023
Response from neil on Oct 15, 2023
Thank you so much for such a lovely review. It was lovely to welcome yourself & your daughter to the hotel & we look forward to welcoming you both back again soonWarmest regardsNeil
The food was excellent.
We arrived on our first night after an eventful day. Damian, the bar manager, could not have been better.
In fact all if the staff were excellent.
Bernard
Stayed 3 nights in Sep 2023
Response from neil on Oct 15, 2023
Thank you
6/10 Okay
Ms S
Sep 15, 2023
Liked: Cleanliness
Over-priced - did not live up to expectation
Overpriced accommodation - think you’re going to be in the main house and then get stuck in a 70s extension at the back. Rooms are dated and menu is limited. Waiter, Jennife was excellent and very attentive but the food seemed to take a while to arrive. No air con in main dining area on a very hot day. Beautiful gardens and decent parking but experience certainly did not live up to the cost.
Ms S
Stayed 1 night in Sep 2023
Response from neil on Oct 15, 2023
HI Ms SThank you for your review. Unfortunately, we do only have a number of rooms within the Grade 2 listed property & had we know that this is where you had wished to stay, we could of certainly look at allocating one of them for you. With regards to the food, then again i can only apologies if you felt it was limited. Given the 30 dishes on offer on the lounge menu & the additional dishes on the a la Carte menu, i am sure as to what more we could offer, however would appreciate your recommendations on this.Thank you again & i look forward to hearing from youWarmest regardsNeil
Friendly, helpful staff. Quick check in. Clean and beautifully decorated. Room well furnished but bit on small side. Good bathroom and toiletries
Sandra
Stayed 1 night in Sep 2023
Response from neil on Oct 15, 2023
Thank you
4/10 Poor
Jeffrey
Sep 8, 2023
Disliked: Room comfort
Did not like the fact we had to leave a £50 deposit when checking in, was led to believe this was to held against any room charges but when checking out was told the amount would not be offset and would be refunded within 30 days by the bank. We had room 37, the lower sash window glass had been obscured so to see out at ground level you had to open the window. However, when the window was open you had the noise of what I believe was an air conditioning fan cycling on and off.
Jeffrey
Stayed 1 night in Aug 2023
Response from neil on Oct 15, 2023
HI JeffreyThank you for your review. I am sorry you felt "misinformed" however this wasnt the case. Upon arrival we take a "pre-auth" of 50 which opens up the credit facilities for you. Sadly due to theft & for security of our customers this is something we had to introduce some years ago & something that many larger corporate hotels operate. As this isn't a charge the funds remain in your account until a "completion" or "cancelation" takes place upon check out. These funds are then used against any charges you may have. With regards to noise, then i will certainly look into this. Given the location of your room, this would mean the noise came from our conference suite, however this wasnt in operation during your stay & operates n a time clock when in operation. Please do accept my apologies if this caused any disturbance. Thank you again & i do hope to see you soonWarmest regardsNeil
Very clean hotel, lovely setting, extremely helpful and polite staff.
The only thing that let is down was the vegan breakfast offering, which was huge disappointment, particularly for the price. Which is a shame as the other breakfasts looked delicious.
George
Stayed 1 night in Sep 2023
Response from Neil on Oct 15, 2023
Hi GeorgeThank you for your comments. We will certainly look at this moving forward
Excellent stay, rooms perfect, staff very friendly at reception, breakfast was superb great to see omelettes on the menu, my wife have haven't had them for years and they were cooked perfectly
Absolutely lovely building. Really interesting architecture and located in a pretty area. Overall a positive experience and highly recommended. The one note I would make is that the bedroom doors could do with slow, closing brackets to stop the heavy doors slamming. The thuds late at night and early in the morning make quite a bang! Otherwise, a really quiet and peaceful hotel.
I didn’t enjoy our stay this property. I paid £195 for a family room in the annex which was dated and small (with a very small bathroom) for three people. It was certainly not worth this. I asked at reception and was shown another family room as an option exactly the same as the one we were in. My Expedia booking included a free breakfast but this wasn’t on the booking. The receptionist said she would speak to the duty manager about this but when I asked later on she said she hadn’t been able to get hold of them. I asked about this again upon check out but there was no record of me having asked, I chose not to pay extra for it. Whilst central parts of the hotel are nice the annex is not of a 4 star standard and not worth the amount guests are paying to stay there . Disappointing as this was meant to be a treat for myself and children whilst attending a friend’s birthday.
Very large hotel room in a very quiet area. Room was very clean and maintained in very good condition and the shower was also in very good condition.
Breakfast was a bit disappointing as except the eggs which you need to order (and takes quite a long time when you're in a hurry) there's not too many other options
Tal
Stayed 1 night in Feb 2023
Response from neil on Mar 18, 2023
Thank you so much for your kind words. I am sorry that you felt breakfast wasn't quick enough & will certainly share your feedback amongst all concerned.Thank you again & look forward to seeing you soon
This is our 3rd time staying at the Mount hotel. This stay we were given a ground floor accommodation, I did not request an upper floor, reception staff are brilliant so accommodating this is why we keep returning.
Thank you Mount Hotel x