Ratings based on 1,755 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing Location

Posted Jun 18, 2018
While we only stayed for one night and didn't have a lot of interaction with the staff, the front desk was very accommodating and helpful with the few questions we needed addressed. Despite renovations taking place on our floor the rooms were very comfortable and clean and rooms were very sound proof. Best part of this hotel is the location. Right in Bowen's Wharf it is easy to get to and parking was great.
Comment from Hotel Management
Jun 19, 2018 by d, Hotel Management
Hello, Thank you for taking the time to review your overnight stay with us. We are truly delighted that you enjoyed our perfect location on the harbor in historic downtown Newport, with access to shopping, dining, entertainment, and local attractions. We look forward to having you stay with us again the next time you return to our beautiful “City by the Sea!”
5 out of 5
Recommended
for Everyone
by A verified traveler from Westport CT

Very clean and close to everything

Posted Jun 17, 2018
Able to check in earlier and was very happy with the property. Will be returning again
Comment from Hotel Management
Jun 19, 2018 by s, Hotel Management
Hi, Christopher Thank you for sharing your enjoyable experience. We are thrilled to hear about your overall satisfaction with the property. We look forward to having you stay with us again the next time your travels bring you to Newport!
4 out of 5
by A verified traveler

Posted Jun 10, 2018
Comment from Hotel Management
Jun 19, 2018 by s, Hotel Management
Hello, We truly appreciate you taking the time to rate your stay with us. It would be our pleasure to have you stay with us again the next time your travels bring you to Newport!
4 out of 5
by A verified traveler

Posted Jun 4, 2018
Comment from Hotel Management
Jun 19, 2018 by s, Hotel Management
Hello, Thank you for taking the time to rate your stay with us. We look forward to having you stay with us again the next time you’re in town!
3 out of 5
by A verified traveler

Posted Jun 3, 2018
Comment from Hotel Management
Jun 19, 2018 by s, Hotel Management
Thank you for taking the time to rate your stay with us. we thank you for your business and we look forward to welcoming you back to Newport.
2 out of 5
by A verified traveler

Not what we reserved

Posted May 29, 2018
We reserved a room with a king sized bed and a harbor view. We reserved 1 month in advance. We received a room with a full bed and a "city" view, which was the parking lot.
Comment from Hotel Management
Jun 19, 2018 by s, Hotel Management
Hello, Thank you for taking the time to review your stay with us. Your feedback is greatly appreciated regarding our guestroom reservation. I'm not sure where the disconnect happened, but I do apologize for any inconveniences you may have incurred. We do hope that you will provide us an opportunity to better serve you the next time you are in Newport.
4 out of 5
by A verified traveler

Posted May 28, 2018
Comment from Hotel Management
Jun 19, 2018 by s, Hotel Management
Hello, We appreciate you taking the time to rate your stay with us. We look forward to welcoming you back again the next time you visit Newport!
5 out of 5
by A verified traveler from London

Posted May 26, 2018
Throughout the entire 6 night stay the standard of Customer Service was of the very highest order. Nothing was too much trouble and every request was immediately attended to in a highly satisfactory manner. The Dining facilities and quality of food were excellent, as was the daily servicing of the room with replenishments which always took place shortly after removing the ‘Do Not Disturb sign’. Delighted with every aspect, this is a Hotel I would thoroughly recommend!
Comment from Hotel Management
Jun 19, 2018 by s, Hotel Management
Hi, John Thank you for writing a phenomenal review regarding your experience at our hotel! Aside from offering the best location in Newport, we especially take pride in providing exceptional customer service to each and every one of our guests. It is pleasing to hear that we were able to exceed your expectations from the personable and helpful service that you received, attentiveness of your guestroom to the exquisite cuisine at Saltwater. It would be our pleasure to have you stay with us again the next time your travels bring you to Newport!
4 out of 5
by A verified traveler

Posted May 18, 2018
Comment from Hotel Management
May 22, 2018 by x, Hotel Management
Hello, Thank you for taking the time to rate your stay 4 stars. We thank you for your business and we can’t wait to welcome you back the next time your travels bring you to the “City by the Sea”!
3 out of 5
by A verified traveler

Posted May 14, 2018
Doors and walls too thin. Very noisy hallway.
Comment from Hotel Management
May 22, 2018 by x, Hotel Management
Hello, We appreciate you sharing your observations with us. We truly value all guest opinions and take them into consideration when making improvements to our property. It would be our pleasure having you back the next time your travels bring you to Newport.