We were unaware that the outdoor pool would not be open yet - especially when the weather called for warm temperatures. Also, we had contacted the front desk for towels to be refreshed (since room cleaning does not take place during our stay), but we never received our request. Additionally, the hallways were dark and VERY confusing to navigate from one hallway to the next. Shower drain was rusty and old, and the pump didn't work for the shampoo container. The beds in the room were comfortable, but there weren't even enough outlets for the room (the table light couldn't be plugged in if needing the coffee maker, etc.), and the vanity power source plug was constantly loose from the wall and would fall out, causing devices to unknowingly lose their charge.