Ratings based on 413 Verified Reviews

3.8 out of 5
85% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Mountain

Nice place to stay

Posted Apr 9, 2017
Pros: It was quiet, the continental breakfast and the staff.
Cons: As I said above it needs a little TLC.
Location: It is close to shopping and the local museums. Not a bad drive to Williamsburg and Richmond.
This was a nice hotel, centrally located in Newport News, nice quiet location. The room could have used an update, the carpet looked like it needed to be stretched out and there was clearly water damage around the tub on the wall. Also, it would have been nice to have a no slip pad in the tub, it got quite slick when it was wet. Overall it was a good value for the price and the continental breakfast and 12 hour coffee is a plus.
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Clean, nice area close to expressway & retail/food

Posted Jan 20, 2017
Definitely recommend. The location is very good. Safe area next to shopping and restaurants. Close to expressway and major roads. Good price. Pleasant staff.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 21, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2016
Cons: Stayed here twice within a two month period. The bathroom fixtures leak and the low flow fixture were exceptionally low flow.
Quite hotel. Comfortable beds. Bathrooms could use some much needed work.
4 out of 5
by A verified traveler

Clean hotel - convenient for shopping

Posted Dec 5, 2016 on Hotels
Great place to stay
5 out of 5
by A verified traveler

Very clean hotel

Posted Nov 1, 2016 on Hotels
Hotel people all very friendly. Room was very clean. Breakfast deletion was very god.
5 out of 5
by A verified traveler

Spacious, clean, accomodating, & affordable!

Posted Nov 1, 2016 on Hotels
Spacious rooms with comfortable beds! This location also has soap, shampoo, conditioner, & lotion dispensers which make travel extremely convenient. I had an issue with the A/C in my room & was immediately moved to a suitable location on the same floor. I love that the rooms have a spacious sitting area.
4 out of 5
by A verified traveler

Hesitant At First, Happy With Stay After!

Posted Oct 31, 2016 on Hotels
Initially, I was on the fence about whether to stay at this hotel with my boyfriend and our dog for my alumni Homecoming at CNU, due to the wide range of reviews... Ultimately, I decided that it would be convenient due to the location, the low pet and room fee, and the fact that I had some friends staying there as well, so we went for it and booked through hotels.com. We just returned from our trip, and I have to say I couldn't be happier with our stay at this Best Western Plus location! Not only was the location right in the middle of the action (restaurants, mall, close to CNU, etc.), but it was down a quiet street, allowing us to enjoy a comfortable and QUIET stay! I was pleasantly surprised by the size of our room, which allowed for plenty of space for all of our things plus our big dog. The bed was comfy, the amenities were handy (fridge, ice bucket, microwave, coffee maker, plenty of towels, etc.), and the hotel staff friendly and accommodating! Breakfast being offered in the AM was super convenient, and being offered a ground level room since we had our pup with us was also a nice touch. For those bringing pups, there is a great grassy area outside of the hotel, that is shaded by trees with a dog bag/trash station located there for your convenience - perfect! Overall, our stay was truly relaxing and convenient. We will definitely look to stay here again the next time we are in town!
4 out of 5
by A verified traveler

Resonable and clean.

Posted Oct 8, 2016 on Hotels
Clean and reasonable accommodations. Only issue was the shower had little to no water pressure. We told the front desk, but the issue was never addressed. Thermostat did not keep temperature consistent.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 4, 2016 on Hotels