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Reviews of Candlewood Suites Newport News/Yorktown, an IHG Hotel

2.5 out of 5
Candlewood Suites Newport News/Yorktown, an IHG Hotel
329 Commonwealth Dr, Yorktown, VA

Reviews

8.4

Very Good

Rating 10 - Excellent. 145 out of 286 reviews" "
Rating 8 - Good. 78 out of 286 reviews" "
Rating 6 - Okay. 32 out of 286 reviews" "
Rating 4 - Poor. 17 out of 286 reviews" "
Rating 2 - Terrible. 14 out of 286 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Natasha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and pillows were very soft and plush. The location was easy to get to.
Stayed 1 night in Jan 2024

10/10 Excellent

Camryn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean!
Stayed 4 nights in Dec 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candlewood
Stayed 1 night in Nov 2023

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candlewood suites is in a good location with Restauraunts nearby. The room was nice and updated. We would definitely rebook at Candlewood suites. We were looking for the ice machine but realized there was an ice maker in the fridge. Parking was easy and well lit.
Stayed 2 nights in Oct 2023

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

kelly

Stayed 1 night in Oct 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshing
When entering lobby in the evenings, I would be warmly greeted by Zipphora. She is an absolute delight and a “can do”person. Zipphora made a difficult time for me refreshing. Thank you. I love this hotel. It is convenient to restaurants, stores and major routes. I spent 7 nights there and not one disappointing moment.
Stayed 2 nights in Sep 2023

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every way
After the situation that I had just come from, this was a slice of heaven, and a very need for positive experience. I can’t find one thing to complain about. My room was absolutely clean. The front desk were friendly people, welcoming, smiling. I loved my little kitchen, and the bed was extremely comfortable. I highly recommend anyone to stay there. It’s wonderful and I’m gonna go back again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Isabella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Dedma

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was close to most stores and easy to get on and off the highway.
Stayed 10 nights in Aug 2023

10/10 Excellent

Jill

Stayed 1 night in Jul 2023

8/10 Good

Selena, Morton

Traveled with family and small children
Liked: Staff & service
The construction in front of the property made it difficult to find.
Stayed 1 night in Jun 2023

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 1 night in Jun 2023

2/10 Terrible

Carol

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unsafe place
booked 5 months in advance & when i got there my room was not available , they tried to make me pay for a second room. bath tub had an orange sized hole in the side sink was cracked . Smoke detector had toilet paper wadded around it .outside patio wall almost fell over when i leaned on it & it is no longer like the the picture . Back door had shattered glass . I was afraid to use any of the dishes without washing it first , the entire place is poorly maintained & should be shut down for safety violations . I got lucky & found another place for the rest of the week that was great . Very deceptive pictures for this listing . More like a low rate budget motel . The rooms have a gross smell . The shower head was even rusty .
toilet paper wadded on smoke detector
patio wall that moved when i sat & leaned back
cracked bathroom sink
hole on inside of bath tub
Stayed 7 nights in Jun 2023

8/10 Good

jacquelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, and reasonably clean. The refrigerator could have been replaced. Didn't stay as long and waiting for a refund. Had a death in the family for the short stay
Stayed 4 nights in Jun 2023

8/10 Good

Don E

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome facilities! The beds however were not Queen size, and really close to the wall! My wife and I slept in the separate beds. Otherwise, great -- definitely I will return! Awesome staff!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Eric

Stayed 1 night in Jun 2023

10/10 Excellent

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nestled off the beaten path just enough to be quiet and comfortable. Close enough to get to everything. Staff was friendly and accommodating. Beds sit high. Im 5ft, 4in and it took more than a little hop to get into bed.
Stayed 1 night in May 2023

6/10 Okay

Carl

Stayed 1 night in Apr 2023

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candlewood suites
Nice place; staff was very accommodating
Stayed 1 night in Apr 2023

8/10 Good

Cassandra

Stayed 1 night in Jan 2023

4/10 Poor

elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities
On first entry, the room appeared clean but we were disappointed to find raw meat left in fridge, moldy coffee filter in coffee pot, no extra coffee, 1/2 roll of TP with no extra, no trash can in bathroom, shower curtain spewed with something red- brown?? While the staff were apologetic, they didn’t seemed overly concerned.
Stayed 2 nights in Jan 2023

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Jan 2023

10/10 Excellent

Nathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again.
Convenient location. Safe and clean. Would stay again.
Stayed 5 nights in Dec 2022

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff made the experience!
Amazing!! Ladies at front desk were so kind and accommodating. We ended up with the last room which was supposed to have a pull out couch in the living-room for our friends and did not. Definitely be aware and check with the hotel on this before booking. The general manager, Brandy, was so kind and helpful with working with me and hotels.com to resolve this. Even let me take some extra dove body bars home with me! Room was very clean and the bed was surprisingly very comfortable unlike the normal rough sheets they were actually really snug with a very fluffy comforter. Hotels.com lists the check out @noon, the time is actually 11am and the front desk lady was very kind in letting us know and extending our check out with no penalty! Besides the missing pull out couch and no remote for the tv’s, our stay was wonderful! -Brie
Stayed 2 nights in Dec 2022

2/10 Terrible

Joshua

Stayed 1 night in Dec 2022

8/10 Good

Nadine

Stayed 2 nights in Dec 2022

8/10 Good

Hailey

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Gay

Stayed 5 nights in Nov 2022

8/10 Good

carla

10/10 Excellent

girlie

Stayed 3 nights in Oct 2022

10/10 Excellent

Bruce

Stayed 1 night in Oct 2022

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Karissa

Stayed 1 night in Sep 2022

4/10 Poor

Jeremy

Liked: Cleanliness
I was charged twice for the same stay I booked through Expedia and someone from the hotel called me the next day to check me in and I was assured that when I checked out I would be refunded the extra charge but I have not been refunded I paid 436 for my stay and I got charged an additional 429 for the same stay and all of my banking records indicate that I was charge twice for the same stay and I was assured by the general manager that I would be refunded when I checked out so I will give it a few more days and see if what I was told is the case but so far I’ve been charge double for the same stay. I still have my banking records that indicate that I have indeed been charge twice for the same stay at candlewood suites Yorktown if you need to see proof I will gladly provide it for you. An employee of the hotel asked me if my situation was resolved and I told her it was and then the next day I was charged the additional 429.04 that was supposed to be refunded to me because I had already paid 436 through Expedia for the same stay
Stayed 4 nights in Oct 2022

10/10 Excellent

Alexis

Stayed 3 nights in Oct 2022

10/10 Excellent

Jeremy

Stayed 3 nights in Sep 2022

10/10 Excellent

Jeremy

Stayed 3 nights in Sep 2022

6/10 Okay

Dmitrii

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Sandy

Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

Staff not prefessional and place is fairly clean.
Stayed 1 night in Sep 2022