Ratings based on 53 Verified Reviews

3.5 out of 5
79% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Hickory, NC

Nice hotel close to anything you need

Posted Dec 24, 2016
We had very helpful lady at the desk who helped us with a big smile. We were across from the mall, close to to restaurants, and Busch Gardens Williamsburg.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 19, 2016
Love this place--Great Shopping, Dining and easy access to every place I needed to be. Most important to me was the FRIENDLY STAFF
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Patrick Henry Mall

Posted Sep 14, 2016
Overall, the hotel was decent. The room had a weird smell (like an old carpet smell), and someone was actually smoking in one of their rooms but I believe it was handled). The hotel could use a better breakfast selection, but Waffle House and Cracker Barrel is in very close proximity.
2 out of 5
by A verified traveler from Connecticut

Problem with air conditioning

Posted Aug 30, 2016
Pros: The breakfast was good and offered many options.
Cons: Maintaining the equipment.
Location: We stayed in Newport News.
The air conditioner was leaking. The carpet was wet around the unit, making the room musty and smelling moldy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Staff was awesome! Enjoyed my stay!

Posted Aug 21, 2016
Really loved the location and the staff was very good to me. Also breakfast was very good.
2 out of 5
by A verified traveler from Pennsylvania

I was in VA to visit family it was close to their

Posted Aug 3, 2016
It started out rocky and that's how it ended. When we first checked in are room was acceptable due to the fact we couldn't open our curtains so then they gave a second roomwhich turned out to be a maintenance room .So then we are given a third room however the air didn't work however it was fixed,but it was very loud complaining did no good.Then at 2:00.in the morning we have slamming doors and yelling and running in the hallway like I said complaining did no good.However the staff is very courteous.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hesperia, CA

The staff were all great!

Posted May 12, 2016
Pros: The price. The location. The clean room. The staff.
Location: The purpose of my stay was for my daughters college graduation in Norfolk but she lives within walking distance to this hotel. Great nearby resturants
The location was close to everything I needed it to be. ALL the staff were helpful and friendly. From the front desk people to the maintenance guys. The breakfast was hot and tasty and I have to say the coffee was delicious. I can't say enough about how great the staff was. Made me feel more at home than home.
3 out of 5
Recommended
for Everyone
by A verified traveler from florida

Convenient, near airport

Posted Feb 8, 2016
Close to airport, clean and staff very accommodating
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value

Posted Jan 25, 2016
Pros: Good value. Excellent price. Friendly helpful staff. Proximity to mall.
I've stayed in a lot of hotels in Newport News and have encountered issues with cleanliness, smell, heat, etc. I tried the comfort in and was pleasantly surprised. The rate was very good and the hotel was clean, the staff friendly, and the facilities OK. It's an older property. The lobby has been updated, but the rooms (at least the one I was in) are older. I've paid more for worse. The proximity to the mall was nice also.
1 out of 5
by A verified traveler

Posted Dec 22, 2015
well i had a room that had water running from the ceiling and then i got a room with two double beds instead of the king i payed for witch the beds were hard as a rock the heater stayed on the hole time unless you shut it off ,it was just a horrible experiences and i will never ever stay their again