Dear huy, It was a pleasure hosting your visit. We appreciate you mentioning our staff and that you enjoyed your time here. Thank you for your valuable feedback; we hope to serve you again at Extended Stay America the next time you are in the area.Sincerely,Hotel Management

Dear Kelly, Thank you for sharing your reviews and informing us about the smell issues you encountered. Further, we shall work with our housekeeping team to address the problems you mentioned and ensure they are not repeated. Smoking is never allowed on our hotel premises. Our front desk team is accommodating and available 24/7 to help you. Please allow us another chance to serve you; we hope to earn your trust by providing the outstanding stay you deserve.Sincerely,Hotel Management

Dear Sally, Thank you for choosing us and sharing your recent stay experience. We are glad you had a pleasant stay and enjoyed our location. We would love to welcome you back soon at Extended Stay America. Sincerely,Hotel Management

Dear Wanda, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important, and we regret falling short of your expectations. We will address the issues you raised, such as the lack of amenities and communication concerns, with our team to improve our services. We appreciate your understanding and hope for the opportunity to provide a more satisfactory experience in the future. Thank you for sharing your concerns. We value your feedback as we work to enhance our guest experience.Sincerely,Hotel Management

Dear Donald, Thank you for sharing your experience at Extended Stay America. We appreciate your feedback. While we are delighted you chose our property, we apologize for any inconvenience regarding the dated feel and the absence of certain amenities. Your comments are valuable, and we are continuously working to improve our offerings. We hope you give us another opportunity to provide a more satisfying stay in the future.Sincerely,Hotel Management

Dear Efrain, It was a pleasure reading your fantastic Extended Stay America review. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management

Dear Andrew, Thank you for taking the time to share your positive experience at Extended Stay America! We're delighted to hear that our team provided you with great customer service. It's our pleasure to ensure our guests have a comfortable and enjoyable stay. We look forward to welcoming you back for another excellent stay!Sincerely,Hotel Management

Dear Steven, We sincerely apologize for the issues you encountered during your stay. Finding a roach and experiencing an overflowing toilet is unacceptable, and we deeply regret any discomfort caused. Our housekeeping and maintenance teams are actively addressing these concerns to prevent a recurrence. Your feedback is invaluable, and we appreciate your understanding. Please allow us the opportunity to make amends on a future visit.Sincerely,Hotel Management

Dear Scott, We're delighted that Extended Stay America is your preferred choice for Hampton trips! Thank you for your kind words about our great staff, ideal location, and the good nights' sleep you experience with us. We appreciate your loyalty and look forward to continuing to provide you with excellent stays in the future. Safe travels!Sincerely,Hotel Management

Dear Monica, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at our location. Your compliments on the friendly staff are good to know. However, we are sorry for the inconvenience caused in your bathroom, and we shall discuss your remarks with the maintenance team for further improvement. We look forward to welcoming you back.Sincerely,Hotel Management

Dear RiRi, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to have the pleasure of hosting you again on your next visit to the area.Sincerely,Hotel Management

Dear MICHELLE, Thank you for the feedback regarding your stay in our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced regarding cleanliness, and we have addressed your concerns with our housekeeping team to take proper steps. We are grateful for your patience, and we hope you will consider staying with us again.Sincerely, Hotel Management

Dear Dawn, Thank you for taking the time to connect with us about your time at our hotel. It is great to know you were pleased with most of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

Dear Seung, Thank you for choosing us and sharing a review of your recent stay. We appreciate your feedback about your check-in experience and the pleasant front desk clerk. We're sorry to hear that your room did not meet your expectations and that you had issues with the tub. We apologize for the noise disruption from the scheduled construction; we understand your frustration. Your comments will help us address these concerns and improve our services. We value your input and will strive to provide a better experience for you and our future guests. Sincerely,Hotel Management

Dear Dennis, Thank you for reviewing our hotel. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management

Dear Leah, Thank you for sharing your review of Extended Stay America! We're thrilled that Jessica provided you with excellent service and went above and beyond to accommodate your early check-in request. We understand the importance of a stress-free trip, especially during special occasions like graduations, and we're glad we could contribute to your positive experience. We will make sure to recognize Jessica for her outstanding hospitality. We appreciate your feedback and look forward to welcoming you back for another memorable stay in the future.Sincerely,Hotel Management

Dear Destiny, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. The condition of your suite you describe is unacceptable and not representative of our quality standards. Please know we have strict quality control standards to prevent a situation like yours. However, we are genuinely sorry for failing to show this to you. Thank you for bringing this to our attention; remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Travis, Thank you for taking the time to share your feedback with us. We're glad to hear that you had an okay stay, but we're sorry to hear that you were not completely satisfied with your experience. We appreciate your suggestions regarding our extended stay policy and will pass them on to the concerned team as we continue to improve our offerings. We understand that the presence of long-term guests may inconvenience some, and we apologize for any discomfort this may have caused you. We assure you that we take great care to thoroughly clean and prepare our rooms for each new guest, regardless of their length of stay. We hope to welcome you back and provide you with a better experience.Sincerely, Hotel Management

Dear Tony, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

Dear Robert, Thank you for staying with Extended Stay America and sharing your experience. We are glad you enjoyed most of your stay; however, we apologize for the issue with the shower. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We regret not being able to resolve this for you while you were still with us. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely,Hotel Management

Dear Kevin, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management