Ratings based on 43 Verified Reviews

2.4 out of 5
33% of guests recommend
2.8 Room cleanliness
3.2 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Newport News VA

Nice beds

Posted Feb 15, 2017
Friendly staff, comfortable rooms, good coffee, rates are reasonable
Comment from Hotel Management
Feb 17, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to read you had a comfortable stay at our hotel and that our affordable rates were well to your liking. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good deal for the price

Posted Feb 13, 2017
Pros: Elevator - nice room
Cons: elevator and hallway dirty
Location: midtown Newport News - 1 mile from I-64
Recently remodeled room - very nice and clean. Full kitchen. Free breakfast very small offering and space.
Comment from Hotel Management
Feb 17, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to read you found your room accommodations suitable to your liking, especially the fully equipped kitchen in your room. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Newport News

Very nice atmosphere

Posted Feb 5, 2017
Clean hotel, friendly staff, pet friendly, not to expensive, comfy beds
Comment from Hotel Management
Feb 8, 2017 by Manager, Hotel Management
Your feedback is important. Thank you for sharing. Your positive comments regarding how comfortable your stay was and your approval of our friendly staff is satisfying. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
1 out of 5
by A verified traveler from Virginia

NASTY ROOM - RUN QUICK AND TAKE PICS!!!

Posted Aug 23, 2016
Pros: ABSOLUTELY NOTHING
Cons: THEY COULD CLEAN THE PLACE UP AND MAKE IT NON-SMOKING
Location: There is a lot to do near by - they are near several museums. It's not that far from Virginia Beach - 20 minutes, you can get to Hampton in 10 mins
We got a refund because the room was so bad and then the hotel management went back and recharged our card stating that they couldn't rent the room because it was so bad. My husband I were in the room less than 10 minutes. The walls were yellow from cigarette smoke, the blanket had burn holes in it, there were bugs in the room. I had to call the front desk from my cell because the phone on the night stand was so disgusting I dropped it when I picked it up. They gave me a refund that night and then turned around the next day and then charged my card back. They said we had made the mess. We weren't there 10 minutes but we caused it. I called Guest Relations and they seemed to not care. I have called my credit card company and they will take care of it. Luckily I have the receipt with the credit. Sadly though there is an Extended Stay in Richmond that I had been doing business with that I like, and utilized every couple of months because of my lengthy commute. But I won't be doing that any longer...I don't like their business practices - and I am sorry I don't business with companies that have shady business practices.
2 out of 5
by A verified traveler from richmond va

Posted Aug 15, 2016
Staff wasn't very professional, cooking utensils were left on the ground outside our room when we arrived, everything in the room was outdated. Refrigerator, microwave, and furniture.
2 out of 5
by A verified traveler from newport news

Not my cup of tea

Posted Aug 8, 2016
Checked in there was a trash can outside my door full off cigarette butt and dip cans my room was across from the trash area there was trash everywhere when I went inside it smelled like mildew I had to buy a plug in and air freshener the top of the refigerator was dirty a condom box was under my chair there were people outside my room talking and smokung all night needless to say I didn't stay my 2 days I sat up till the next day and checked out they could keep the money I'd never recommend to anyone
1 out of 5
by A verified traveler

Gross

Posted Aug 1, 2016
Beds were as hard as a rock. The carpet has stains all over it. The sheets were questionable and staff was rude.
3 out of 5
by A verified traveler from Newton, IA

Close to Ft Eustis

Posted Jul 18, 2016
Pros: It was close to base an airport.
Cons: Improve hotel maintenance and take time to check room cleanliness.
We just needed a place to sleep while attending our son's graduation from Ft Eustis. The room smelled awful, like the filters hadn't been changed for a really long time. The blanket on the bed had dried food stains on it. Our flight was delayed 3 hours and we didn't get in until after 12:30am. Upon arrival, there's a sign on the office door showing they closed at 11pm. Thank goodness there was someone there doing laundry that could check us in.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not Bad

Posted Jun 26, 2016
Pros: The price!
Cons: Updating
Short trip - overnight stay. We were a little afraid after reading the reviews but it was not that bad. Bed was comfortable and room pretty clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from Newport News, Virginia

Convenient location to business, events, and shopp

Posted Apr 17, 2016
Pros: location
Cons: The appliance and bathrooms need to be upgraded. Outdated appliances.
Location: Movies, concert events, and shopping centers all around was very good in walking distance.
I nneded a temporary place to stay due to personal move. Extended Stay was available to assist me during my transition.