Ratings based on 183 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

wonderful hotel

Posted Feb 27, 2017
This hotel was wonderful.the staff was very warm and helpful .the hotel has lot of restaurants and supermarket in the surrounding area . This hotel is very clean. I will definately stay there again.
5 out of 5
Recommended
for Couples
by A verified traveler from Vancouver, Canada

Hospitable and cozy

Posted Jan 1, 2017
Pros: Free breakfast, free wifi, friendly staff
Cons: The pattern/embroidery on the duvet cover was uncomfortable but can mostly be avoided. The wifi speeds were pretty bad but they were free
Location: Movie theatre and skating rink nearby. Close to a shopping plaza with some good restaurants (definitely recommend Food Craft). No sidewalks.
I stayed at the hotel with my boyfriend while he was on leave from the military. Mr. Duane at the front desk was very helpful and extremely personable (great sense of humour, would 100% recommend). The other staff members were also friendly and helpful. Our room seemed clean, and we didn't notice anything problematic aside from a lack of freezer in the mini-fridge (keeping items to the back of it seemed to help somewhat, but alas, our Ben & Jerry's would never be the same). The free shuttle to and from the Patrick Henry Mall gave quick access to shopping and restaurants which was much appreciated as there are no sidewalks nor crosswalks in the area aside from directly in front of shops. There is a gas station nearby if you will be driving, but unfortunately we didn't have a vehicle and had to rely on our own feet, the shuttle, and Uber.
5 out of 5
Recommended
for Everyone
by A verified traveler

Holiday 2016

Posted Dec 27, 2016
Great location, near a market, Starbucks, Ice skating rink, gas stations, etc. Very clean, nice rooms with amenities, very good, full, varied breakfast. Many interesting things to do for a family within 30 minutes driving :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Nova

Wonderful Stay

Posted Dec 26, 2016
We had a fantastic stay at this hotel. We were greeted by Duane and he has the greatest personality and is sure to put a smile on your face. Our room was clean and COMFORTABLE...I think we slept for 11 hours that night. Since we slept in we missed the free breakfast (which has always been great during previous Hampton Inn stays) but we took advantage of the 24 hour coffee service. Our room had a fridge to keep our snacks cool and an awesome charge port which gave us multiple outlets to charge our electronics. Our check out was super speedy thanks to Schubert! The location was great and convenient to many of the major roads in the Newport News area, gas station and Starbucks within walking distance but since it was Christmas Eve many of the stores in the shopping center were closed. All around a great stay. I would recommend this hotel and stay here again and if I'm traveling elsewhere my first choice would be Hampton Inn!!!
4 out of 5
by A verified traveler

:)

Posted Dec 5, 2016 on Hotels
There were black marks on the wall beside the bathtub. Other than that, it was great. The receptionist was very kind.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

clean and friendly Hotel Staff

Posted Dec 2, 2016
Pros: I liked the location and the service facilities that they had.
Cons: maybe have a mini bar in the fridge :)
Location: the location was very close to shopping centres and a bank. it was ideal
I spent an over night trip at the Hampton Inn in Virginia and it was a good pick to stay here. the staff are very friendly and they are there to help when you need them and the buffet breakfast was very delicious.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 1, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Nov 11, 2016 on Hotels
Excellent customer service. Check in was perfect. Clean and comfortable room
5 out of 5
by A verified traveler from Canada

Posted Nov 10, 2016 on Hotels
hotel is close to interstate. staff friendly. Breakfast ok for continental. many restaurants and shopping near by.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Enjoyable Stay

Posted Oct 31, 2016
Pros: Staff friendliness, food
Cons: Room
Location: Great location with a lot to do in walking distance including a bank and grocery stores.
Returning home for a visit after moving away, it was good to be in familiar territory. This was my first time staying at this hotel. The young man at the desk was very friendly and helpful. He made us feel welcome, which to me is so important. Upon entering my Queen bed room, it was, upon my first impression, had a kind of stuffy smell and smaller than I expected. I did note the stuffiness in a survey, which is the reason I am not rating five stars. Other than that, we had a very good stay. I did notice on the second day after the room was cleaned, the stuffiness was gone. The Continental breakfast was very good with eggs, sausage, waffles, etc. and the coffee was phenomenal! I would recommend this hotel. I just wish I could have given it 5 stars, based on my first impression.