Suite, 1 King Bed, Accessible, Non Smoking | Private kitchen | Fridge, microwave, coffee/tea maker
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Reviews of Hampton Inn & Suites Newport News (Oyster Point)

2.5 out of 5
Hampton Inn & Suites Newport News (Oyster Point)
12251 Jefferson Ave, Newport News, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 245 out of 433 reviews" "
Rating 8 - Good. 127 out of 433 reviews" "
Rating 6 - Okay. 44 out of 433 reviews" "
Rating 4 - Poor. 11 out of 433 reviews" "
Rating 2 - Terrible. 6 out of 433 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about our suite.
Stayed 2 nights in Apr 2024

6/10 Okay

Shantel

Stayed 1 night in Mar 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, quiet and friendly staff
Stayed 1 night in Mar 2024
Response from ckelly on Mar 26, 2024
Thank you for staying with us. We are so happy tha you enjoyed your stay. Hope to see you again.

6/10 Okay

Steven

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from ckelly on Mar 26, 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 1 night in Mar 2024
Response from ckelly on Mar 26, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Alicia

Traveled with partner
Liked: Cleanliness, amenities
Very loud room. Loudest elevator ever… up half the night. Don’t stay in room 105 very loud
Stayed 2 nights in Feb 2024
Response from carole on Mar 20, 2024
Thank you for staying with us. I am sorry about the elevator noise and am looking into a solution to that problem. We look forward to seeing you at another time in the future.

8/10 Good

Wes

Stayed 1 night in Feb 2024
Response from ckelly on Apr 12, 2024
Thank you for staying with us. We look forward to seeing you again to gain that 5. Have a great day.

8/10 Good

Randy

Stayed 1 night in Jan 2024

10/10 Excellent

Marjorie

Stayed 2 nights in Jan 2024

10/10 Excellent

Trey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Eunice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 1 night in Dec 2023

4/10 Poor

Sylvia H.

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean awesome place
Stayed 1 night in Dec 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. The rooms were comfortable. The only suggestion I have is as a senior citizen it would be really helpful to have commodes that are higher.
Stayed 1 night in Nov 2023

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Staff was super friendly and helpful. Hotel was clean and the rooms were spacious
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the best place I've stayed in. And it was mostly due to the excellent staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Aug 2023

10/10 Excellent

edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Front desk staff was very nice. Coffee was fresh. We will stay again
Stayed 1 night in Oct 2023

10/10 Excellent

Marie, Minerva

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Well equipped and clean
Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a trip of encouragement to surprise a friend of 40 plus years. My amenities at Hampton Inn was outstanding. My train arrival was way off because I missed a scheduled departure. WhenI arrived several hours past check in there weee re no hassles and check in went quite smoothly
Stayed 2 nights in Oct 2023

4/10 Poor

jon, moncks corner

Disliked: Amenities
AC leaked water. LOTS of water used all towels to soak up this up. The onlynpair of socksni brought fornthe one night stay...: ( I also culf hear every word of the room next doors conversations.
Stayed 1 night in Aug 2023

10/10 Excellent

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always base my reviews on whether or not I would stay at a property again. Without hesitation I would stay at this property again.
Stayed 1 night in Aug 2023

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean comfy accommodations.
Stayed 1 night in Aug 2023

10/10 Excellent

Staci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Sharon

Stayed 1 night in Jul 2023

10/10 Excellent

Iris, Jacksonville

Great breakfast buffet. Clean.
Stayed 1 night in Jul 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are the nicest I have ever encountered. they were all genuinely friendly and helpful. The breakfast bar was great and endless! And they were there immediately to help when I locked myself out of my room. Guess I wasn't the first to ever do that! Highly recommend staying here.
Stayed 2 nights in Jul 2023

8/10 Good

Ezella

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Jul 2023

6/10 Okay

ALVIS L

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Russell

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly and helpful. Room was clean and comfortable.
Stayed 4 nights in Jul 2023

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t recommend
We booked two rooms for a family trip and got there and the rooms weren’t even cleaned and staff was rude. The hotel was under renovations at the time and none of the amenities were open with the exception of the pool
Stayed 1 night in Jun 2023

10/10 Excellent

Patricia

Stayed 3 nights in Jun 2023

8/10 Good

steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I think for the money I should have got more for my buck, normally the Hampton Inns that I stay is better. This was definitely okay for one night. The room was very convenient to shopping area and restaurants. Staff was great.!! They also have complimentary breakfast which was good.
Stayed 1 night in Jun 2023

10/10 Excellent

Tinesha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 2 nights in Jun 2023

6/10 Okay

marcia

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Surprise construction site.
Our room/suite was clean and well laid out. The problem was that the hotel was in the middle of major renovations. Paper and tape on floors--had to be careful not to trip. Hall to only elevator was completely dark at times, had to feel along the wall for it. No warning before we got thrre. Breakfast was very poor quality
Stayed 4 nights in Jun 2023

10/10 Excellent

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Happy traveler
Taking into consideration that the hotel is being renovated and your staff was under additional pressure each and every staff member did an amazing job. They were cordial and friendly and the three nights that we were there we were very comfortable. We enjoyed the snacks that were provided and the safe trip bag when we left. We have stayed at other Hampton Inns but this one outdid themselves. Because we have family in the area we expect to be frequenting this hotel in the future Thanks again. Keep up the outstanding work
Stayed 3 nights in Jun 2023

6/10 Okay

Marcel

Traveled with partner
Liked: Cleanliness, staff & service
It’s ok
Stayed 2 nights in Jun 2023

8/10 Good

Elisabeth

Stayed 2 nights in Jun 2023

6/10 Okay

Bradley

It would have been courteous to let us know that the property would be undergoing a remodel.
Stayed 1 night in May 2023

2/10 Terrible

Timothy

Stayed 2 nights in May 2023

8/10 Good

Milton

Stayed 2 nights in May 2023
Response from Hampton Inn and Suites on May 21, 2023
Thank you for staying with us. I hope that we can host you again.

4/10 Poor

Kendal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay !
Stayed 1 night in Mar 2023
Response from Hampton Inn and Suites on May 21, 2023
Thank you for staying with us. We appreciate you taking the time to let us know how we are doing, We look forward to you next stay with Hilton.

10/10 Excellent

Denise

10/10 Excellent

Kerri

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Parking and lobby
Stayed 1 night in Mar 2023

10/10 Excellent

danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun time! Nothing fancy but met our needs. Convenient to everything
Stayed 1 night in Mar 2023