Ratings based on 244 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Clean, comfy hotel but nothing to write home about

Posted Jul 1, 2017
The hotel had an overwhelming smell of chlorine and the lighting was quite harsh and glaring. Room was clean and comfy. Breakfast was average.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2017
Excellent hotel with a great staff and exercise room.
5 out of 5
by Julie

Great Nights Sleep, No Complaints.

Posted Apr 23, 2017 on Hotels
It was exactly what you would expect from a Holiday Inn express. Comfortable, Clean, Quiet, and Friendly helpful staff. No complaints.
3 out of 5
by John

Posted Apr 15, 2017 on Hotels
Few issues with room at check in. Found bottle with liquid in it beside bed and a half eaten pizza in the ice bucket. The cleaning staff needs to make sure these rooms are perfectly clean before the next guests arrive. The beds was very hard and not much softness to them. Overall the location is very good and the breakfast buffet has just about everything on it and very good.
5 out of 5
by Lisa

This traveler left a rating score only Posted Apr 12, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2017
Hotel staff were very friendly and accommodating after a very long ordeal with another hotel in the area. The room was clean and comfortable. I would highly recommend this hotel if you are traveling in the Newport News area.
5 out of 5
by Joni

Posted Mar 30, 2017 on Hotels
We thoroughly enjoyed the comforts available to us . Our room was clean and spacious. The front desk service was exceptional. A warm greeting was extended even with a late check in. I was notably impressed with the time taken to share highlights and interests throughout Newport News. It was truly a welcomed history lesson. We will be back to explore the sites and stay at Holiday Inn Express.
4 out of 5
by Tyrea

Posted Mar 20, 2017 on Hotels
Our room was very clean and comfortable, we were in the bottom floor which helped because we left the hotel several times during the weekend, Hotel staff with friendly, indoor pool Are was very cold we asked for the heat to be raised in the area which I don't think happened, my son enjoyed the free breakfast. I will definitely be staying here again.
5 out of 5
by richard

This traveler left a rating score only Posted Mar 8, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Feb 17, 2017 on Hotels
Very nice hotel.currently undergoing renovations. Loved my room and slept very well.