Premium Room, 1 Queen Bed, Accessible | Private kitchen | Full-size fridge, microwave, stovetop, freezer
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Reviews of Intown Suites Extended Stay Select Hampton

2.5 out of 5
Intown Suites Extended Stay Select Hampton
2134 West Mercury Boulevard, Hampton, VA

Reviews

6.8
Rating 10 - Excellent. 2 out of 21 reviews" "
Rating 8 - Good. 9 out of 21 reviews" "
Rating 6 - Okay. 6 out of 21 reviews" "
Rating 4 - Poor. 2 out of 21 reviews" "
Rating 2 - Terrible. 2 out of 21 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

6/10 Okay

Judy

Liked: Staff & service
Disliked: Amenities
Not a typical extended stay property. Saw absolutely no travelers in need of short-term accommodations. Most residents appeared to have been living there either permanently or for quite a while. However, the bed was comfortable and had adequate bathroom facilities. Refrigerator leaked water all over second shelf intermittently.
Stayed 11 nights in Mar 2024

6/10 Okay

dereniece

Business traveler
Liked: Staff & service
The hallways and elevator of this place are in need of upgrades. The hallways had an unpleasant odor, which may have come from the kitchenettes in the rooms. Although I loved my suite, I was disturbed by the noise from my neighbors next door and above me. I stayed for a week but was unable to sleep due to loud music playing all night long. I noticed that many children were staying there and realized that most of the guests actually lived there.This made me feel like I was staying in a shelter. I figured there was no need in complaining about it, or moving to another room. If you are not bothered by loud noises, this place may be suitable for you.
Stayed 7 nights in Mar 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was away from the usual hotel/motel district. It was selected for its convenience even through we did not eat in the hotel or visit the shopping district. It is in an excellent location. Even though we did not have breakfast we had the complimentary coffee three times. It was hot and fresh.
Stayed 7 nights in Nov 2023

2/10 Terrible

Christa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

4/10 Poor

Paul

Disliked: Staff & service, property conditions & facilities
No frills?
Desk person was nice. Building is beat and worn. Room was okay but no towels made for trip to store. They should say what you should expect. It was a learning experience.
Stayed 7 nights in Jul 2023

2/10 Terrible

Thomas

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel I have ever stayed in.
The Hotel is in very bad condition there are roaches everywhere little tiny ones and the big red ones the furniture is completely filthy stains everywhere the bathroom Tub would not drain the toilet would not flush the on-site attendant would not control the sound at night children running up and down halls all night and early morning children screaming all night and all morning adults running in the hallway talking in the hallways all night prostitution on site drugs on site
Stayed 15 nights in Dec 2021

6/10 Okay

Verified traveler

Traveled with family
Stayed 12 nights in Nov 2021

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could of done better
It only gave us 2 towels 2 wash cloths for the whole week wasnt happy about that n no maid service
Stayed 7 nights in Apr 2021

6/10 Okay

Allandra

Stayed 7 nights in Apr 2021

8/10 Good

Verified traveler

Stayed 7 nights in Mar 2021

8/10 Good

Verified traveler

Stayed 7 nights in Mar 2021

10/10 Excellent

Dalton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9/10. Good solid hotel. Best bang for your buck! Only thing is channel selection isn’t very good.
Stayed 7 nights in Mar 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and well appointed. The location is great just off I-64 with plenty places to eat and shop. The front desk is only open until 7:00 PM, although I had confirmed "late check-in" through Orbitz when I got there the first night about 6:30 PM they had already rented my room. After traveling and working all day, that was a hassle I did not need for a room I had prepaid. House keeping is only once a week and the first week I was skipped. So, at the start of week two I sat my then full trash bag outside when I left for work. They put the full trash bag back in my room and did not bother to even give me a fresh trash bag.
Stayed 11 nights in Feb 2021

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service
Stayed 7 nights in Feb 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice. The walls however are too thin. I could hear my neighbor snoring.I could also hear their tv. When I checked in they said they cleaned once a week. When they did not clean, I called. The person I talked to on the phone, said because of covid they do not clean. Someone is misinformed. The doors do not always open after hours.
Stayed 14 nights in Feb 2021

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Overall tHis Hotel provided and comfortable and safe feeling enviornment to live in.
Stayed 7 nights in Jan 2021
Response from Janel on Feb 16, 2021
Hi Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Sincerely, Janel W. GM

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was comfordable only problem was the kids up stairs running around like 12:: 00 till whenever. I think if you have young children they should be on the 1st floor. But thats me.
Stayed 16 nights in Jan 2021
Response from Janel on Feb 16, 2021
Hi, Thank you for your feedback. We are sorry you heard your neighbor during your stay. Please advise the front desk next time so we can promptly remedy the situation. Sincerely, Janel W. GM

10/10 Excellent

Myeisha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great .
Stayed 7 nights in Jan 2021
Response from Janel on Feb 16, 2021
Hi Myeisha, Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Sincerely, Janel W. GM

6/10 Okay

Verified traveler

Stayed 7 nights in Jan 2021
Response from Janel on Feb 16, 2021
Hi, Thank you for your review. We are glad you were satisfied, but want to make an even bigger impact. We hope to get to five stars on your next visit! Sincerely, Janel W General Manager

8/10 Good

Tawonia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Room comfort
Hotel could use some upgrades but okay when you need somewhere to stay
Stayed 18 nights in Jun 2020