Ratings based on 171 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Buford , Ga

Close to a lot of good Restaurants and Stores!

Posted Aug 25, 2017
I always stay at this hotel when I visit Virginia, they always have clean rooms, hotel staff is excellent, helped me with directions , ideas and very patient! Great breakfast ! The most important, the cleaning ladies from what I seen take their time cleaning the rooms !
5 out of 5
Recommended
for Families
by A verified traveler

Very Nice

Posted Jul 4, 2017
Pros: Location!
Very nice place to stay, loved the rooms and the sizes for a family.Would stay again on my next trip to Newport News, love this area. Much to do and shopping was great.
5 out of 5
by A verified traveler

Amazing...what a surprise

Posted Jun 7, 2017 on Hotels
Right off the highway, you expect noise. Not a peep. The hotel was sold out all weekend and it was very quiet, even the common areas. Hotel staff very friendly. Would recommend wholeheartedly.
5 out of 5
by Mensah

This traveler left a rating score only Posted Jun 4, 2017 on Hotels
1 out of 5
by Edward

They have to do better

Posted May 30, 2017 on Hotels
My trip was awful. Had been driving for hours booked my room through hotel.com. They charged my card and when I got to the hotel they didn't have a room for me and my family
5 out of 5
by A verified traveler

Always GREAT!

Posted May 30, 2017 on Hotels
I think the breakfast selection could have been just a little better, but overall everything was great as always. Always clean....staff friendly and helpful if I needed anything...area located in is nice and quiet.
5 out of 5
by Laura A.

Highly Recommend

Posted Mar 25, 2017 on Hotels
I booked the suite my children so they could attend sibling's military graduation. Was very pleased to know that they got an upgrade upon check in. I got nothing but positive and very happy feedback. Would absolutely recommend Residence Inn to anybody . Thank you for treating my family so well
1 out of 5
by A verified traveler

Posted Mar 24, 2017 on Hotels
Our room smelled and had not been "ionized" so we had to move. The new room had a broken heater (that blew cold air)and it was snowing outside during our stay. We were miserable all night....and had to move again at 2:30am after they tried to give us blankets and a space heater (that also did not work). Nightmare!!!
2 out of 5
by A verified traveler

Posted Mar 16, 2017 on Hotels
The bed was dirty and full of hair.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from CT

Overall a nice place to stay

Posted Jan 19, 2017 on Orbitz
Pros: The staff was very friendly, helpful, and in general pleasant people. The main reason I liked the hotel. Nice lobby area. Good space for hotel events.
Cons: The air condition was a separate unit on the floor. It got to hot to sleep in room but air conditioner was too loud to sleep through. Sleep or sweat?
Location: Seemed like lots to do in area though I did not have time to enjoy
Came in for business and enjoyed the extended stay style room for the same price as a regular hotel room. There is no hotel shuttle but that wasn't too much of a problem. Staff was awesome! genuinely cared about guests. My room had a separate floor unit for air conditioner that was very loud.