Ratings based on 573 Verified Reviews

4.0 out of 5
80% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington, NC

Close to Ft. Eustis

Posted Dec 1, 2017
Location: Very close to Ft. Eustis and shopping in Newport News.
This hotel is very close to the gate at Ft. Eustis which makes it perfect to go see your soldier. The room was clean and comfortable. The beds were soft which was nice. It was a quiet hotel even with lots of people there wasn't a lot of noise from people slamming doors or kids running up and down the hall.
Comment from Hotel Management
Dec 4, 2017 by Monique R. Holmes, GM, Hotel Management
Thank you DeAnne for your review! Your survey responses will serve as encouragement to all of our staff as we strive to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
3 out of 5
by A verified traveler

Average hotel, not the best neighborhood.

Posted Nov 27, 2017
We only stayed one night, and our room was basic, but clean and quiet. The location is not the best (there's a strip club next door), and there's a lot of night-time activity on the hotel grounds.
Comment from Hotel Management
Nov 27, 2017 by Monique R. Holmes, GM, Hotel Management
Thank you for your reply. We take pride in offering nice, clean and quite rooms and it's good to know that is what you received during your stay! Hope we see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Petersburg. Fl.

Lovely stay at the Mulberry Inn.

Posted Nov 25, 2017
Quiet, clean, large room and very comfortable.The staff very friendly and helpful. I enjoyed my stay very much. I highly recommend this hotel.
Comment from Hotel Management
Nov 26, 2017 by Monique R. Homes, GM, Hotel Management
Thank you for recommending our hotel! Hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Evans, Ga

Very clean and comfortable.

Posted Nov 25, 2017
This is a little older facility but we'll maintained. I would not hesitate to recommend this to anyone who is looking for a comfortable location near Ft Eustis.
Comment from Hotel Management
Nov 26, 2017 by Monique R. Holmes, GM, Hotel Management
Thank you for your review. We taking pride in keeping our hotel clean and well maintained and we are glad you noticed it! Please come again real soon!
3 out of 5
by A verified traveler from Newark,DE

Second stay was BAD !!

Posted Nov 20, 2017
Checking In and Out was Good. Cleaning crew need training on how to clean, when a guest can walk into a room and it still has candy all over the floor and food behind the microwave. Then someone isnt doing their job, BUT they have NO problem at all being loud in the hallways first thing in the morning. Other then that and the fact of having bugs in my bed, I guess the stay was ok. Not sure if we will return.
Comment from Hotel Management
Nov 26, 2017 by Monique R. Holmes, GM, Hotel Management
Jim, I apologize for failing to meet your expectations during your second stay with us! I hold our room attendants to high standards and I can assure you this is not the norm for our establishment! I will be addressing all the concerns you listed. I hope you will give us another chance to provide you with a wonderful lodging experience in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

2nd visit

Posted Nov 15, 2017
I felt wonderful. Everybody was respectful and customer service was great. The price made my stay even better.
Comment from Hotel Management
Nov 17, 2017 by Monique R. Holmes, GM, Hotel Management
Glad your stay with us was wonderful! We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
5 out of 5
Recommended
for Everyone
by A verified traveler

Trip to VA

Posted Oct 27, 2017
Great accommodations. The room was clean and the bed was comfortable. Great breakfast.
Comment from Hotel Management
Oct 30, 2017 by Monique R. Holmes, GM, Hotel Management
So glad to hear you enjoyed your stay! Hope you come again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from haverhill, ma

Close to highway

Posted Oct 17, 2017
I can honestly say that at first glance it didn't look pleasing ... the front desk staff was very nice she actually changed my daughter's room to a non smoker room with no question asked. This was one hotel where I can actually say I slept through the night..
Comment from Hotel Management
Oct 19, 2017 by Monique R. Holmes, GM, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ridgeway Va.

Uncomfortable beds!

Posted Oct 16, 2017
Good place to stay for the price. Room was clean but our only complaint was the beds. They were really uncomfortable. Need to invest in some better quality mattress.
Comment from Hotel Management
Oct 19, 2017 by Monique R. Holmes, GM, Hotel Management
Thank you for your response. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
1 out of 5
by A verified traveler

Don’t stay...

Posted Oct 9, 2017
Non smoking rooms smelled like smoke. Stained carpets. We left, and decided to stay at another hotel. Not a great experience.
Comment from Hotel Management
Oct 11, 2017 by Monique R. Holmes, GM, Hotel Management
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.