Ratings based on 629 Verified Reviews

3.3 out of 5
65% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Meh

Posted Oct 18, 2016
Location: Boston is 6 miles away. Quick 10-15 min drive into the city. I recommend parking at the Common, as it is in the heart of the surrounding attractions
Very accommodating hotel. Fabrics on the bed were not comfortable much, but to stay for 2 nights it did the job. Hotel staff not very friendly. Just kind of watched you pass by and stared at you. Room service people did the same thing and often ignored your polite hello. If you're looking to stay outside of boston to save a bit of money, this is okay, BUT they charge 30 bucks a night for parking your car which is ridiculous, despite my understanding they do not own the garage. Hotel should strike a deal for free parking or something.
Comment from Hotel Management
Oct 19, 2016 by Suzanne, Hotel Management
Dear Cole, Thank you so much for staying with us and for taking the time to share your feedback with us. We are truly sorry to hear that your recent experience earned a "meh" at best. We strive to provide exceptionally friendly service and we are disappointed to hear we fell short on your visit. We hope to have another chance to welcome you and show you a much more welcoming stay. Kindest Regards, Crowne Plaza Newton Guest Service Team
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

Good location

Posted Oct 11, 2016
Pros: Location
Cons: House keeping, see above.
Location: You are in Boston, what else is there to say?
I had three room. One was not cleaned for two days. Other than that everything else was great.
Comment from Hotel Management
Oct 12, 2016 by Suzanne, Hotel Management
Dear R, Thank you so much for letting us know about the housekeeping challenges. We will be sure to investigate what happened in this particular case. We hope to welcome you back soon. Kind Regards, Crowne Plaza Newton Guest Service Team
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Crown Plaza-Newton

Posted Sep 29, 2016
Pros: It was easy to get into Boston from here. It was to get onto the major highways. It was a clean hotel. The breakfast was very good.
We did not have a problem with check in. The room was nice. The staff was excellent and helpful.
Comment from Hotel Management
Sep 30, 2016 by Suzanne, Hotel Management
Dear J, Thank you so much! We're thrilled to hear you enjoyed it and we look forward to welcoming you back. Kind Regards, Crowne Plaza Newton
3 out of 5
Recommended
for Everyone
by A verified traveler

Needs Upgrde

Posted Sep 13, 2016
Pros: Location
Cons: see above
Location: starbucks
I hand it to Crowne Plaze for TRYING to re-invite an older hotel into an executive floored hotel. Best to start over. But their trying. TY DL
Comment from Hotel Management
Sep 15, 2016 by Suzanne, Hotel Management
Dear Guest, Thank you so much for your feedback. While we did a major renovation in 2014, we're sorry to hear you were disappointed by the style and design. We always look for ways to continue to improve and we'll look into making the Executive Level feel more up to date! We hope you'll come see us again. Kind Regards, Crowne Plaza Newton Guest Service Team
2 out of 5
by A verified traveler

not satisfied

Posted Sep 5, 2016
1) too expensive parking for guest who stayed at the hotels for 3 days 2) A/C is too noisy 3) carpet is old and dirty 4) no complementary breakfast included
Comment from Hotel Management
Sep 7, 2016 by Suzanne, Hotel Management
Dear Guest, We're truly sorry to hear you feel this way and thank you for letting us know. Kind Regards, Crowne Plaza Newton Guest Service Team
4 out of 5
Recommended
for Everyone
by A verified traveler from cleveland

Very nice hotel only one prob

Posted Aug 31, 2016
The hotel is built above 2 major highways. The view was poor and the traffic noise at night a little annoying. Otherwise this hotel would be getting 5 stars from me.
Comment from Hotel Management
Sep 1, 2016 by Guest Service Team, Hotel Management
Dear Guest, Thank you so much for the great review. We are pleased to see with the exception of our unique location that you enjoyed your stay. We hope to welcome you back!
3 out of 5
Recommended
for Everyone
by A verified traveler from new york

Very close to Boston Harbor area

Posted Aug 12, 2016
Couldn't get a room anywhere near the Harbor front to meet family coming in from a cruise. Great value. Public areas need updating, but room was very nice, clean and comfy for the price. Parking is very steep, as it is all over Boston $30. Suggest using only garage /lot parking in Boston, not street. Signage is terrible and ticketing is rampant. Use BEST PARKING APP for Boston or any major city.
Comment from Hotel Management
Aug 15, 2016 by Suzanne, Hotel Management
Dear Paulie, Thank you for taking the time to share your comments. We're so pleased you found the room comfortable. We are sorry to hear you didn't enjoy the style of our public space. We underwent a large renovation just 2 years ago which included our lobby and most public space! Parking in the area is expensive, but we do try to limit the inconvenience by allowing full in and out access as well as billing through your hotel room. We hope you will come and see us again and thank you for your feedback. Warmly, Crowne Plaza Newton Guest Service Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 9, 2016
Just stayed here for 1 night and only slept here. Rooms were very clean, beds were pleasantly comfy.
Comment from Hotel Management
Aug 10, 2016 by Suzanne, Hotel Management
Dear Guest, We're so pleased you enjoyed your short stay with us. We hope to welcome you back for a longer visit on your next trip to Boston. Warmly, Crowne Plaza Newton Guest Service Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Not far from downtown Boston

Posted Aug 5, 2016
The staff was friendly and knowledgeable. The rooms were clean and neat. The hotel was only about 11 minutes away by cab or uber to downtown Boston when it was not rush hour.
Comment from Hotel Management
Aug 5, 2016 by Guest Service, Hotel Management
Dear Guest, We're so happy to hear you had an enjoyable stay. Thank you for letting us know. We hope to see you again soon. Warmly, Crowne Plaza Newton Guest Service Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Tx.

Nice room, great staff who shared good info.

Posted Aug 4, 2016
Pros: The staff was great! I liked the transportation info and how quiet the hotel was.
Cons: Wish you all had a refrigerator in the room.
Location: A little map would have been nice to have of Newton and things nearby. We did find places and asked questions at the desk that were answered.
Nice place. Clean rooms and very helpful and courteous staff. I liked how quiet it was and the coffeemaker in the room. The staff helped us connect to Uber, how to maneuver bus and subway and brought us an extra coffee cup! The rooms were nice and clean and the facilities were great.
Comment from Hotel Management
Aug 5, 2016 by Guest Service Team, Hotel Management
Dear Gloria, Thank you so much. We're so pleased you enjoyed your stay and we look forward to welcoming you back. Warmly, Crowne Plaza Newton Guest Service Team