Ratings based on 1,245 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Convenient location close to highway

Posted Aug 21, 2017
Just an overnight stay but entirely satisfactory in every way.
Comment from Hotel Management
Aug 22, 2017 by Manoj Kumar, Hotel Management
Thank you five star! I am glad you have wonderful stay. we look forward to seeing you again. Best Regards, Manoj
1 out of 5
by A verified traveler from Boston

Misleading, party hotel not for families.

Posted Aug 19, 2017
Pros: Very little.
Cons: More concern for hotel guests than club events.
I wanted to share my displeasure with this weekends stay. I booked the room for my mother at your hotel due to the fact you had some very good press about your pool and about people in the area using the pool for paid days. Well I booked it for the weekend and was very dissatisfied with the party place, circus that you do not promote or mention. Prior to making the booking I called the property and asked about the pool and can we come use it and for Newton residents it was 25.00 that was great. So I decided to book my Mothers stay at your hotel so we could use the pool and she could stay. Sunday we brought our entire family and we find a drinking, cash bar very unfriendly family pool. We paid for the entire weekend and after trying to get past the bouncers at the parking garage to the essentially a “club,” outside which was not told to me. One would think that if I had called specifically for the pool use if there was some crazy house party you’d let guests know about it. It was overbearing, and unacceptable. I took the kids up to the room, of course no room service so I went down to order and the order was supposed to be a caprese salad, caesar and kids pizza and that was messed up, no cutlery napkins and the worlds slowest elevators. I wont stay at your property and I feel you misled me 100% by saying its for kids too. Its not, IF you wanted to open up a club, why not say that instead of a pool that is part of the community.
4 out of 5
Recommended
for Couples
by A verified traveler from New Jersey

Great, with minor exceptions.

Posted Aug 17, 2017
Pros: Staff
Location: Walking distance to the train station into downtown Boston - very convenient.
The "design" is European, so if you're looking for spacious rooms - keep looking. But the room was reasonably well designed for a small space. The staff was unbelievably observant, and at your elbow if you needed something, usually before you had time to ask. The pool (lit with blue light at night) and bar is a local hotspot for millennials, and can be quite noisy at times. But close the window shade, and you won't be bothered much.
Comment from Hotel Management
Aug 19, 2017 by Manoj Kumar, Hotel Management
Dear Sheila, we appreciate your feedback. yes, we are small boutique hotel and we believe in design and personalized service by staff. I am glad you have well noticed that influence and enjoyed at hotel indigo. We are look forward to seeing you again. Sincerely, Manoj Kumar
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ONT

Birthday Weekend

Posted Aug 17, 2017
My boyfriend was celebrating his 30th birthday and I opted to treat us to a weekend getaway in Boston. I selected the Hotel Indigo for its reviews on the pool - which is incredible and lives up to all of the hype. However, I was excited and pleased to find that beyond that this hotel was truly spectacular in all other areas. From the moment of check-in every member of staff we interacted with was prompt, professional, accommodating and friendly! Our room was comfortable and clean, and staying here genuinely enhanced our trip. Bonus that it is so close to the city, as well as a lot of other fun shopping and dining areas! A must stay and a definite return for me and mine!
Comment from Hotel Management
Aug 19, 2017 by Manoj Kumar, Hotel Management
Dear Brittany, Thank you for your feedback. I am so happy to see you and your boyfriend have great time at the hotel Indigo. Great to see nice quality crowd on the pool. we look forward to see you again. Best Regards, Manoj Kumar
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful pool, close to T

Posted Aug 17, 2017
Beautiful hotel and a friendly staff. Close to highway and the metro
4 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, FL

Conveniently located to hwy and public transportat

Posted Aug 2, 2017
Dining room large with many booths accomodating 8 people. Food excellent along with superiior service. And reasonably priced. Highly recommend Stayed at the Hotel Indigo inAlexandria the following might. Loved it
Comment from Hotel Management
Aug 5, 2017 by Manoj Kumar, Hotel Management
Dear imi O, Thank you for your feedback. I am glad to hear you have great time. we look forward to seeing you again! Best Regards, Manoj Kumar
2 out of 5
by A verified traveler

Terrible service noisy room groun floor Housekeep

Posted Jul 19, 2017
Asked twice for housekeeping service basically the request was ignored
Comment from Hotel Management
Jul 23, 2017 by Manoj Kumar, Hotel Management
Dear Anonymous, Thank you for your feedback. I do apologized for inconvenience. I will make sure bring attention to Housekeeping management team. Please reach me out directly for future reservation. Best Regards, Manoj Kumar
3 out of 5
Recommended
for Families
by A verified traveler from Vermont

Nice, close to MBTA

Posted Jul 19, 2017
Pros: The shower and cleanliness
Cons: Air conditioning
Location: Nice. The"T" is next door
Very warm in the room, seemed as if AC not doing the job. Maybe a little crowded for 3. Nice shower
Comment from Hotel Management
Jul 20, 2017 by Manoj Kumar, Hotel Management
Dear Rick, Thank you for your feedback. i will make sure bring attention to Engineering department. I believe you will give us one more opportunity to serve you in better way. Best Regards, Manoj
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Shower had mold in a corner, hair on the bathroom floor and an empty toilet paper roll layed between the counter and the shower. Shower condition was notified to the front desk and was cleaned fast. Room cleaning staff didn't noticed the empty roll. Hotel is nice, front desk staff were perfect but room clealiness is dissapointing. Like a lot of hotel design of the bathroom is not fonctionnal: no counter just a sink with a narrow shelf. Located just beside the "T" which is great. Don't try to find a restaurant open very late in this neighbourhood though. The hotel don't have a satisfiying choice of grab and go food for breakfast and there's no grab and go for lunch, supper and late night snack.
Comment from Hotel Management
Jul 19, 2017 by Manoj Kumar, Hotel Management
Dear Anonymous, Thank you for your feedback. I am sorry to hear that you did not have great experience during your stay. i will make sure bring attention to Housekeeping Management. I hope you will give us one more opportunity to serve you in better way. please reach me out directly for future reservation. Best Regards, Manoj Kumar
3 out of 5
by A verified traveler from New York

Ok.

Posted Jul 9, 2017
Disappointed when we returned to the hotel in late evening to find that our room hadn't been cleaned.
Comment from Hotel Management
Jul 17, 2017 by Manoj Kumar, Hotel Management
Dear J, I am sorry to hear that your room was not serviced during your stay. Please reach me out directly. Best Regards, Manoj Kumar