Ratings based on 138 Verified Reviews

3.8 out of 5
82% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Michigan

will not return

Posted Oct 4, 2017
Musty hallways, mold around tub, shower curtain and towel rack broke, not aware refrigerator not plugged in on arrival until second night thus food drinks and wife’s medications were warm, did not clean room on second day, breakfast room milk craft took lid off and was sour container not cleaned each day with fresh milk. Would never stay again
Comment from Hotel Management
Oct 8, 2017 by Scott Lester , Hotel Management
Thank you for your honest feedback. We always love to hear from our guests. I am sorry that your stay was unsatisfactory. That is not typical here, it is unacceptable and I apologize sincerely. I do hope you will come back so that we may exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2017
Very nice to quickly refresh for a night before on the road again!
Comment from Hotel Management
Oct 8, 2017 by Scott, Hotel Management
thank you for your feedback, we hope to see you again soon.
4 out of 5
by A verified traveler

Posted Sep 16, 2017 on Hotels
Comment from Hotel Management
Sep 22, 2017
Thank you for staying with us!! We hope to see you again soon
3 out of 5
Recommended
for Everyone
by A verified traveler from Park Ridge, IL

Close to I80 and restaurants, close to downtown.

Posted Aug 23, 2017
Cons: Mold on the caulk around the bathtub.
Location: Several restaurants closeby. More convenient to downtown than the hotels at exit 168.
Would stay here again if alone. Would not choose this hotel for my family.
Comment from Hotel Management
Sep 13, 2017 by Scott , Hotel Management
Thank you for staying with us. We have addressed your issues and we do hope you will come back.
5 out of 5
by Virginia

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Sep 13, 2017
Thank you for staying with us
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Fine place in Jackson

Posted Aug 20, 2017
Room was clean and comfortable. Staff nice. I see would stay here again when in Jackson
Comment from Hotel Management
Sep 13, 2017 by Scott, Hotel Management
Thank you for staying with us, we do hope you will be back soon.
3 out of 5
by David

Some good... some not so good.

Posted Aug 19, 2017 on Hotels
Vanity faucet was not attached to the counter top. Sloppy job causing the tub. Drain ran slow in the bathtub/shower. Sausage gravy was still cold at 7 am. But the place was clean. The front desk called about 1/2 hour after arrival to make sure the room was o.k.
Comment from Hotel Management
Sep 22, 2017
We are glad to have you as our guests, your issues have been addressed, and we do hope to see you again soon.
4 out of 5
by Mary

Posted Aug 18, 2017 on Hotels
Comment from Hotel Management
Sep 13, 2017
Thank you for staying with us.
5 out of 5
by Dan

Accomadating and affordable

Posted Aug 15, 2017 on Hotels
Great staff!
Comment from Hotel Management
Aug 19, 2017
Thank you for staying with us!! Please come back soon
2 out of 5
by carolyn

definetely did not live up to reviews

Posted Aug 5, 2017 on Hotels
We stayed here because of good reviews, have not stayed at a Super 8 in years. I have no idea why it got good reviews, it was very ordinary and below what we expected. No elevator for our second floor room, no lobby, minimal hot breakfast. No outlets on or near the desk, had to move a dresser to access one. The one good thing was the very comfortable bed and extraordinary pillows, loved them. Very overpriced for what we got.
Comment from Hotel Management
Sep 22, 2017
We are always happy to hear from our guests, we continually look for ways to improve and innovate. Our breakfast is above what is required, and our lobby may be a little small but we are a smaller property. I will inquire about new ways to update any thing that I can and we do hope to see you again in the future so that we may exceed your expectations.