Ratings based on 609 Verified Reviews

4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, WA

Nice hotel close to the Beach

Posted Feb 11, 2017
Comfortable beds, clean rooms, friendly and attentive staff, hotel is on the main road in the center of nha trang with a shopping center about a block away which has a supermarket on the 3rd floor, taxis can be found at lobby entrance regularly, many good cafes and restaurants nearby, hotel has an area on the beach across the road from the hotel with lounge chairs and beach towels.
Comment from Hotel Management
Feb 18, 2017 by SheratonNhaTrang, Hotel Management
Dear AJ, It’s our pleasure to hear that you had such a wonderful experience and how happy you were with our services and facilities. As our hotel is located in the prime location with easy access to many restaurants, bars and attractions we hope you had a great time exploring Nha Trang. We hope to see you again soon. Warm Regards, The Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Bell desk & concierge staff exceeded expectation

Posted Feb 5, 2017
Our flight delayed for four hours and the concierge transport staff had waited till we showed up, i.e. Phuoc! During our stay, he went all the way to serve us on luggages, restaurant recommendation, etc. As the hotel had no room available for us to extend one night beyond our original booking, Phuoc helped us transport luggages to near by hotel as well as getting us local taxi to airport even practically we were no long his customer. We really appreciate his service and it certainly went beyond expectation. Other staff in bell desk and concierge were helpful and friendly as well. Our family of four booked a junior ocean view suite but got upgraded to executive suite. It was spacious enough after adding extra bed for one kid and another sleeping on the sofa. We got to enjoy the afternoon tea and snack at the club floor, which was a big plus to spend sometime before dinner. I highly recommend this hotel!
Comment from Hotel Management
Feb 14, 2017 by Sheraton Nha Trang, Hotel Management
Dear Roger, It is our pleasure to have you and your family with us and we are very happy to hear that our services exceeded your expectations and all of you really enjoyed our Club Lounge. We appreciate your good comment to Phuoc and we will pass your positive feedback to him. We look forward to welcoming you back again in the near future. Warm Regards, The Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Pay for what you get and more

Posted Feb 1, 2017
This hotel is managed and ran at the highest standards, the location is fantastic, the hotel is so clean and the staff are exceptional. From the door man to the restaurant staff it's truly a place you won't want to leave. The club lounge is amazing. I highly recommend this hotel
Comment from Hotel Management
Feb 6, 2017 by Sheraton Nha Trang, Hotel Management
Dear Giovanni, Thank you for your wonderful feedback. It was great to have you stay with us and we are very happy to hear that you had a great stay enjoying our hotel, location and especially the Club Lounge. If your travels bring you back to Nha Trang we hope you still choose Sheraton Nha Trang. Warm Regards, The Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

great extended stay

Posted Nov 1, 2016
Pros: The beds and pillows were so comfy
Cons: We had a pedicure in the Spa. This was mediocre only due to the discomfort of the seating. I don't think they do many Pedi's the set up wasn't great
Location: location was great for us, close to shops and across the road from the beach
I stayed here for initially 4 nights with my daughter (24) and we then extended for another 2 nights. We found the hotel very comfortable. All staff were fantastic to deal with.
Comment from Hotel Management
Nov 7, 2016 by SNT, Hotel Management
Dear Vicki, Thank you for sharing your comment with Sheraton Nha Trang. We are delighted to know that you and your daughter enjoyed your stay with us in terms of hotel location, bed as well as the service we delivered. We are sorry to hear you didn’t enjoy your experience with our pedicure services. We appreciate your point in relation to the seating set up in our Spa and we will keep this in mind when we do a renovation. We look forward to welcoming you back to our hotel in the future. Warm Regards, The Team
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 22, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Close to beach and markets & shopping mall

Posted Sep 21, 2016
Fantastic Hotel & friendly staff. Be careful to check if you have breakfast included.
4 out of 5
by Racquel from Australia

Posted Aug 25, 2016 on Hotels
We had an amazing stay at the sheraton. Great breakfast, fantastic service and amazing views. Unfortunately we had a horrible experience upon entering our room where we found multiple personal hairs in the bath tub and an unsightly brown stain. We notified the front desk and they sent in housekeeping but they didnt clean it. I ended up washing the tub out myself but needless to say we didnt have a bath while we were there. Apart from this an amazing stay.
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear Racquel, Thank you for your feedback and we are glad to know overall you had a pleasant stay with us. Regarding your experience with the bathtub and the lack of action we sincerely apologize and have addressed this with the team as only by addressing and share our shortfalls can we improve. We hope that you will return and that we can ensure that you remember your next stay for the right reasons. Warm Regards, The Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Sheraton Nha Trang

Posted Aug 20, 2016
Pros: The pool and rooftop bar
Cons: Some areas area bit rundown and need attention
Location: Excellent location, opposite the beach and walking distance to all the restaurants
I stayed altho his hotel for 7 days. I arrived late at night and got a nice surprise, the hotel upgrade me to a junior suite. The staff was always helpful and friendly and the guy at the pool was extremely helpful and friendly. The restaurants were awesome, but my favourite is the view form the rooftop bar and off course the cocktails. Can't wait for my next visit again.
Comment from Hotel Management
Aug 29, 2016 by Sheraton Nha Trang, Hotel Management
Dear Gerry, It is our greatest pleasure to have you with us for 6 brilliant nights and we are happy to know you enjoyed our hotel location and the stunning ocean views from our Altitude Bar on level 28. We look forward to welcoming you back to enjoy another excellent cocktails at Altitude. Warm Regards, The Team.
5 out of 5
by Joshua from San Jose

Great Hotel Stay

Posted Aug 4, 2016 on Hotels
Great Service and breakfast, only downside was there was no free wifi in the deluxe rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Posted Aug 4, 2016
Was a nice simple getaway. Overall experience was good. Special mention to Sergei and Tarnie.