Outdoor pool, sun loungers

Reviews of Sheraton Nha Trang Hotel & Spa

5 out of 5
Sheraton Nha Trang Hotel & Spa
26-28 Tran Phu Street, Nha Trang, Khanh Hoa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 618 out of 1001 reviews" "
Rating 8 - Good. 290 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Michael

Stayed 2 nights in Jan 2024

8/10 Good

Kyong-Ah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Details matter to the name
Great location and room and friendly crews.. I would not come for food though.. somehow sadly lacks tastes and flavor consistently in their food overall.. And, ran into a couple incidents that i was served unclean napkins.. each time, mgr accommodated with free dinner..
Stayed 2 nights in Nov 2023
Response from Sheraton Nha Trang Hotel & Spa Team on Jan 23, 2024
Dear Mr./Ms. Kyong-Ah,Warmest greeting from Sheraton Nha Trang Hotel & Spa,Thank you so much for taking the time to write this review for us.We are thrilled to hear that you enjoyed your stay with us and that our facilities and staff have met your expectations. Your feedback is important to us, and it will help us make improvement to better serve our guests. We eagerly look forward to welcoming you back to our hotel on your next visit to Nha Trang.Thank you and best regards,Sheraton Nha Trang Hotel & Spa Team

8/10 Good

Hung Dinh, Fountain Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently situated near retail shopping mall and local restaurants. Customer service is top notch and friendly. Room configuration and smoked glass bathroom facing shower stall is an odd setup for a western 5-star brand hotel…otherwise, all good.
Stayed 3 nights in Nov 2023
Response from Sheraton Nha Trang Hotel & Spa Team on Nov 20, 2023
Dear Mr./Ms. Hung DinhThank you for your review. We are delighted to hear that you enjoyed your stay with us. We hope to see you again soon during your visit to Nha Trang.Best regards,Sheraton Nha Trang Hotel & Spa Team

10/10 Excellent

Kyu

Stayed 1 night in Sep 2023
Response from Sheraton Nha Trang Hotel & Spa Team on Nov 15, 2023
Dear Kyu,Thank you for your feedback, it will help us better understand and service our guests. We hope to see you again soon during your next trip to Nha Trang.Best regards,Sheraton Nha Trang Hotel & Spa Team

10/10 Excellent

xianghong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, very convenient
Stayed 2 nights in Aug 2023
Response from Sheraton Nha Trang Hotel & Spa team on Jan 26, 2024
Dear Xianghong,Thank you so much for your feedback.We are glad to know that you enjoyed the hotel's location.We hope you had a pleasant stay with us.

8/10 Good

Thi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was great
Stayed 2 nights in Jul 2023
Response from Sheraton Nha Trang Hotel & Spa team on Jan 26, 2024
Dear Ms Thi,Thank you so much for your amazing feedback.We are glad to know that you enjoyed your stay and satisfied with our Front desk service.We are looking forward to welcoming you back soon.

10/10 Excellent

Denis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating, breakfasts excellent. Slow draining shower drain was the only issue, otherwise it was great
Stayed 3 nights in Jul 2023
Response from Sheraton Nha Trang Hotel & Spa team on Jan 26, 2024
Dear Denis,Thank you for taking the time to share with us your valuable feedback. We are beyond happy to know that you had a pleasant experience with us, enjoyed our staff's service and breakfast.We truly appreciate your constructive feedback. Please rest assured that we will share your feedback to the relevant department for future improvement.We are looking forward to welcoming you back soon.

10/10 Excellent

Wing In

Stayed 1 night in Jul 2023
Response from Sheraton Nha Trang Hotel & Spa team on Jan 26, 2024
Dear Wing In,Thank you so much for your amazing rating.This is the highest motivation for us to keep striving for better service.We are looking forward to welcoming you back soon.

10/10 Excellent

Thong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Sheraton Nha Trang Hotel & Spa team on Jan 26, 2024
Dear Thong,Thank you so much for your fantastic rating.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Staff in hotel and restaurant are all super polite and accommodating.
Stayed 5 nights in Jul 2023
Response from Sheraton Nha Trang Hotel & Spa team on Jan 26, 2024
Dear Howard,Thank you so much for your time sharing your wonderful feedback.We are beyond happy to know that you enjoyed your stay with us and satisfied with our associates' service. This is the highest motivation for our team.Once again, thank you so much and we are looking forward to welcoming you back soon.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 3 nights in Jun 2023
Response from Sheraton Nha Trang Hotel & Spa team on Jan 26, 2024
Dear Mr Howard,Thank you so much for the time to share with us this amazing feedback.We are looking forward to welcoming you back soon.

8/10 Good

khanh

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Jun 2023
Response from Sheraton Nha Trang Hotel & Spa team on Jan 26, 2024
Dear Mr/Ms Khanh,Thank you so much for your wonderful rating.We are looking forward to welcoming you back soon.

10/10 Excellent

Sean

Stayed 5 nights in May 2023
Response from Sheraton Nha Trang Hotel & Spa team on Jan 26, 2024
Dear Mr Sean,Thank you so much for your amazing rating.This is the highest motivation for us to keep striving for better service.We are looking forward to welcoming you back soon.

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. I’ve stayed in my care share of Marriott properties, and this place was nicer than some Ritz I’ve stayed in. The rooms are great and the staff is wonderful. Excellent beach access—they have a section on the beach with beach beds for guests.
Stayed 2 nights in May 2023
Response from Sheraton Nha Trang Hotel & Spa team on Jan 26, 2024
Dear Grant,Thank you so much for taking your valuable time to share with us the amazing feedback.This is the highest motivation for our entire team.We are looking forward to welcoming you back soon.

10/10 Excellent

John, Richmond

Stayed 3 nights in Apr 2023
Response from Sheraton Nha Trang Hotel & Spa team on Jan 26, 2024
Dear Mr John,Thank you so much for your amazing rating.This is the highest motivation for us to keep striving for better service.We are looking forward to welcoming you back soon.

10/10 Excellent

Chuong

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Every time I am back in Vietnam, I made a trip to Nha Trang city since I love this city. This is my first time to stay at the Sheraton (I stayed at the Intercontinental twice and at the Best Western Havana twice before the Covid-19). My review is based on my experiences with the Intercontinental hotel next to the Sheraton. Overall I am very pleased and happy with the hotel and the hotel staffs. Since they are competing to each other, both hotel are having almost identical services and trying to make guests to be happy during their stay. I would say that the Intercontinental is better but not a lot; if I have to choose between the two hotel, I will choose the Sheraton. What I like: Hotel staffs, breakfast area and staffs, the swimming pool, the security guards in the 2nd basement, the view from the room, the quiet, the cleanliness, the Club Lounge and staffs. What need to be improved: (1) telephone is not working in the suite (2) lights inside the suite need to be checked to make sure they are lighted up, (3) carpet in the suite is too old, (4) the "Auto" mode of the two central air controllers in the suite is not working so they keep both the AC fans running 24/24 at high speed and noisy (5) the front desk did not offer a courtesy call asking guest if need assistant with luggage at check out time I hope to be back.
Stayed 4 nights in Mar 2023
Response from Sheraton Nha Trang Hotel & Spa team on Jan 26, 2024
Dear Mr Chuong,Thank you for taking the time to share with us your valuable feedback. We are beyond happy to know that you had a pleasant experience with us, and we truly appreciate your constructive feedback. Please rest assured that we will share your feedback to the relevant department for future improvement.Once again, thank you so much and we are looking forward to welcoming you back soon.

10/10 Excellent

Sam

Stayed 1 night in Mar 2023
Response from Sheraton Nha Trang Hotel & Spa on Apr 13, 2023
thank you so much for your wonderful review!

10/10 Excellent

henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Paul de Jong - Director of Sales & Marketing on Mar 28, 2023
thank you so much for your great review!

2/10 Terrible

Cuong

Stayed 2 nights in Feb 2023
Response from Paul de Jong on Mar 28, 2023
We are so sorry to read we were unable to live up to your expectations this time. We hope we will be able to show you our improvements in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel!
Great option for a stay in Nha Trang. Great location, lovely staff, great facilities, wonderful breakfast and amazing views. Highly recommend when staying in Nha Trang!
Stayed 3 nights in Dec 2022
Response from Sheraton Nha Trang Hotel & Spa team on Jan 11, 2023
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Corrine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They set up a screen on the pool deck to watch the World Cup games.
Stayed 3 nights in Nov 2022
Response from Sheraton Nha Trang Hotel & Spa team on Jan 11, 2023
We're so happy to see that you had a great experience at our hotel. Thanks for sharing!

10/10 Excellent

stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all extremely friendly. Everyone went out of their way to ensure we had a very memorable stay. Especially Paul and Christine
Stayed 9 nights in Oct 2022
Response from Sheraton Nha Trang Hotel & Spa team on Jan 11, 2023
Thank you so much for the positive rating. We're happy that you're happy and we're looking forward to your next visit to our hotel!

10/10 Excellent

My Hanh

Stayed 2 nights in Oct 2022
Response from Sheraton Nha Trang Hotel & Spa team on Jan 26, 2024
Dear Ms My Hanh,Thank you so much for your amazing rating!We hope to have a chance to welcome you back very soon.Best regards,

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very friendly and helpful, always assisting in calling taxis and giving recommendations of things to do in the area. The breakfast was also delicious, and had so many options to choose from! I would absolutely stay there again, 10/10 would recommend.
Stayed 5 nights in Oct 2022
Response from Sheraton Nha Trang Hotel & Spa team on Jan 11, 2023
Thank you for your kind words! We're so glad to hear that you enjoyed your stay with us and looking forwards to welcoming you back soon!

10/10 Excellent

Nicholas, North Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was almost next door to Nha Trang Center--a shopping center, and across the street from the beach. The staff was super friendly and hospitable, and the rooms were well-appointed and quiet.
Stayed 1 night in Sep 2022
Response from Sheraton Nha Trang Hotel & Spa team on Jan 11, 2023
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Sheraton Nha Trang Hotel & Spa. We look forward to serving you for many years to come!

10/10 Excellent

NGA

Stayed 2 nights in Sep 2022
Response from Sheraton Nha Trang Hotel & Spa team on Jan 11, 2023
The team here at Sheraton Nha Trang Hotel & Spa is thrilled to receive such great rating, thank you so much!

10/10 Excellent

Jeannie

Stayed 4 nights in Sep 2022
Response from Sheraton Nha Trang Hotel & Spa team. on Sep 26, 2022
Dear Jeannie,Thank you for rating us.We wish you a wonderful day.

10/10 Excellent

Neal

Stayed 2 nights in Aug 2022
Response from Sheraton Nha Trang Hotel & Spa team. on Sep 26, 2022
Dear Neal,Thank you for rating us.We wish you a wonderful day and we are looking forward to welcoming you back soon.

10/10 Excellent

Takafumi

Stayed 1 night in Jul 2022
Response from Sheraton Nha Trang Hotel & Spa team on Jan 11, 2023
Thank you for the great review!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for every thing
Stayed 2 nights in Jul 2022
Response from Sheraton Nha Trang Hotel & Spa Team on Jul 19, 2022
Thank you so much for staying with us !

10/10 Excellent

Huy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Sheraton Nha Trang Hotel & Spa Team on Jul 19, 2022
Thank you so much for your great review!

10/10 Excellent

Shaun, Houston

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff, obviously well trained.
Stayed 2 nights in Jun 2022
Response from Sheraton Nha Trang Hotel & Spa Team on Jul 19, 2022
We appreciate your lovely comments Shaun !

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022
Response from Sheraton Nha Trang Hotel & Spa team. on Sep 26, 2022
Dear Anthony,Thank you so much for your rating.

10/10 Excellent

Andreas, Maple Valley

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Food and drinks have been at an outstanding quality. Even better was the service and the focus on their guests' needs. The room was clean and comfortable. We would book a stay at the Nha Trang Sheraton anytime again!
Stayed 6 nights in May 2022
Response from Sheraton Nha Trang Hotel & Spa team. on Sep 26, 2022
Dear Andreas,Thank you so much for your lovely review.We are happy to hear that you had a great time with us and enjoy our F&B.We're also very proud of the team members who go beyond every do to provide the utmost service to our valued guests.We're looking forwards to welcoming you back soon.

10/10 Excellent

Kelly

Stayed 2 nights in Apr 2022
Response from Sheraton Nha Trang Hotel & Spa Team on May 5, 2022
We greatly appreciate your amazing rating, thanks so much !

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic customer service.
My stay at this hotel was great. The only small gripe that I had was not having furniture on the balcony to lounge in. Very minor. The customer service was outstanding. We ordered room service one evening and my well done burger got mixed up with a very rare ordered burger. The staff was extremely apologetic and the head Chef came to talk to us personally. I highly recommend including the breakfast with your stay. Definitely worth the value. Couldn’t be happier with our stay there.
Stayed 6 nights in Apr 2022
Response from Sheraton Nha Trang Hotel & Spa Team on May 5, 2022
Dear Jamie, It truly warms our heart to read you had such a great experience with us. We sincerely hope you will be able to welcome us again to create an even better experience! Kindest regards!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022
Response from Sheraton Nha Trang Hotel & Spa team. on Apr 1, 2022
Dear Matt, Thank you for your great rated. We hope you enjoyed your stay with us and the beautiful beach just front of the hotel. We're looking forwards to welcoming you back soon. Have a lovely day. Sheraton Nha Trang Hotel & Spa team.

8/10 Good

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good service
Stayed 2 nights in Apr 2021
Response from Joon Park - General Manager on May 7, 2021
Thank you for your lovely feedback Anonymous !

6/10 Okay

Henrik

Traveled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2020
Response from Joon Park - General Manager on Feb 9, 2021
Thank you for your great review!

10/10 Excellent

MISUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2020
Response from Joon Park - General Manager on Feb 9, 2021
Thank you for your great review!

10/10 Excellent

Paul, Vietnam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very attentive staff especially the breakfast team. Rooftop Bar only open on certain days due to covid downturn. Games room also not open.
Stayed 3 nights in Nov 2020
Response from Joon Park - General Manager on Dec 15, 2020
Dear Paul, Thank you so much for sharing your opinion with other travelers! It is our intention to have as much services operational as possible during this extraordinary situation. Thank you for your understanding. Best Regards

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Joon Park - General Manager on Feb 9, 2021
thank you for your great rating!

8/10 Good

Roger

Liked: Property conditions & facilities
Stayed 6 nights in Jul 2020
Response from Joon Park - General Manager on Feb 9, 2021
thank you for your great rating!

10/10 Excellent

Soo

Stayed 1 night in Jan 2020
Response from Joon K Park - General Manager on May 13, 2020
Thank you so much for your review !

10/10 Excellent

Cheryl

Traveled with group
Liked: Staff & service, property conditions & facilities
swimming pool and snooker was excellent, pizza place was good as well
Stayed 4 nights in Jan 2020
Response from Joon K Park - General Manager on May 13, 2020
Thank you so much for your review !

10/10 Excellent

Ngoc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel! The staff was very friendly and helpful .I was very happy with the service.
Stayed 4 nights in Jan 2020
Response from Joon K Park - General Manager on May 13, 2020
Thank you so much for your review !

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from Joon K Park - General Manager on May 13, 2020
Thank you so much for your review !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Joon K Park - General Manager on May 13, 2020
Thank you so much for your review !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Joon K Park - General Manager on May 13, 2020
Thank you so much for your review !

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and friendly. We felt like we were getting special treatment, but I think this is how they make everyone feel. Great food for breakfast. Great location
Stayed 11 nights in Dec 2019
Response from Joon K Park - General Manager on May 13, 2020
Thank you so much for your review !