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We knew that the hotel was under construction. The only saving grace was the pool & a very lovely young man at the desk, Michael. The dining room left a lot to be desired. Had to change rooms due to a cracked toilet tank and a very large flood.
The hotel is nice, and clean. Staff is friendly. The skyline view is everything you can image. The location is central to where you want to be when you are vacationing in Niagara Falls. The Canadian Border is walking distance, less than 1/4 mile away. You can walk to see the falls from the Canadian ...
An incidental deposit is required of 75.00 at check in that is held on a credit card throughout the stay at the hotel.
Comfortable bed. Clean room. Close to the Falls and casino. Good price.
Great stay with extra ordinary customer service. I cannot thank enough to Mr Yash at front desk for his kind help. We forgot our passport bag with cash money in the room and headed towards the airport. while checking in we realized that we dont have it on us. Called hotel and they said they forgot ...
Staff was very friendly. Recommended things for us to do while we waited to check in. Breakfast was small and they ran out of things by the time we got there an hour after it started. Staff was making new items. What we ate held us over till lunch. I would stay here again.
Stay wad overall very nice . My only complaint was the bath tub drain stop didn’t work . I was 3 days post shoulder surgery so a bath was my only option of cleaning myself . So I took a sponge bath cuz the tub didn’t hold water
Worst ever from Expedia betrayed me.I don' trust Expedia any more.
Very happy with stay, it was our 20th anniversary so they gave us a river view room, very nice!! The staff was amazing... I wish the hot water in the shower was a little hotter. And the beds were a little more comfortable, they seemed a little worn... definitely will be coming back.
Pros.Very nice room. Had a great stay. Staff was very friendly. Con. Paid extra for a room with a view and did not get a good view of anything but the casino.
We usually tend to stay at a Comfort Inn where ever we go. This hotel has the PERFECT location. Everything within walking distance, directly across the street from Prospect Pointe. Goat Island is amazing. As far as the hotel itself it was probably one of the worst comfort inns we have been to. It ...
Pros: Centrally located Tastefully decorated Walking distance to the falls, stores. Cons : Limited open space - Only front porch
I had a pretty good experience, I did book a room with a bathtub and balcony and when I got to the room, it was a little disappointing that I had neither but other than that, everything was great!
I didn’t even stay at the hotel I mistakenly booked the wrong date for Family to stay and called immediately to cancel my reservation. I was charged for the night even though I explained my situation. Danielle at the front desk has a bad attitude as well.
Staff was excellent. Great location to the falls and the casino. Had a great weekend.
Very friendly owner. Helped with anything we needed and was very family orientated.
Main aisleways didn't get swept or mopped in the 3 days we were there, people had spilled coffee on the floor and dropped dental floss...never got cleaned up. Lower sill of Hot Tub had Mold that covered my hands when I attempted to rest them on the edge while in the hot tub.
The price made it right. Clean but dont get any hopes on breakfast. Starbucks close as many other great food places
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