Ratings based on 1,866 Verified Reviews

3.7 out of 5
78% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London On

Nice hotel Breakfast room too small

Posted Oct 15, 2017
Pros: Great location . Parking expensive
Location: Great location
OK. Would like a room away from the elevator. Great hotel . Location great
3 out of 5
by A verified traveler

A little disappointed

Posted Oct 15, 2017
Staff were unprofessional looking, room was okay, breakfast was a madhouse . Parking was $18 . I likely won't be stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg MB

Close to the attractions by The Falls

Posted Oct 12, 2017
Didn't care that the parking is not included and the breakfast was fantastic but they need a bigger room. The chaos gives you a cold breakfast.
3 out of 5
by A verified traveler from Markham

OK Hotel

Posted Oct 9, 2017
Pros: Location
Cons: Breakfast was good however it was EXTREMELY crowded. Food was served in a very tiny place will several people in it.
Location was great but the carpet was REALLY dirty. The furniture was dirty as well (chair/ inside cabinet) felt like we were in a Motel not a Hotel. Breakfast area REALLY tiny. Place where was the food was kept was DIRTY.
3 out of 5
by A verified traveler

Posted Oct 8, 2017
Front staff was very rude to every customer. The staff working in breakfast were good and provided a very nice service. Two guys at front during night doesn't know how to do their job. To every question asked, they had such a rude and insulting reply. And why do they charge for parking? What's the point of hotel without parking?
2 out of 5
by A verified traveler from Pennsylvania

Disappointing, not clean.

Posted Oct 4, 2017
Not only no views, but got stuck on first floor with view of parking lot. Breakfast was awful. Room did not feel clean. Black mold in shower. Told on check in that incline was closed for repairs. Turned out this was only one day so misinformation made getting to falls inconvenient.
3 out of 5
by A verified traveler

Posted Sep 30, 2017
Pros: Location
Cons: See above
Location: Close to the falls.
Expensive parking Breakfast room too small and limited selection of food.
3 out of 5
Recommended
for Everyone
by A verified traveler from NS Canada

Good location

Posted Sep 30, 2017
Pros: The price.
Clean and comfy. Handy to all attractions, in amongst all the big brand hotels. Nothing fancy, good free breakfast (although a bit chaotic),reasonable parking fees, if you are looking for a 5 star this is not the place for you, otherwise you'll be happy here.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto ON

Good value but not clean

Posted Sep 22, 2017
Good location. Good quality of breakfast but served in small room. There are two hotel buildings, should specify which one to stay. Room carpet is dirty. Room is comfortable and quiet. Parking is extra but a bit too expensive.
3 out of 5
by A verified traveler from ohio

Comfort in Falls view

Posted Sep 17, 2017
We like the location but the Falls view is misleading as we could not see the Falls or river. Breakfast wait time was Very long. Coupon to local breakfast buffet was nice . Good was mediocre. Bland. Same good every morning. Fruit cocktail not fresh, Staff was kind helpful friendly.