Ratings based on 508 Verified Reviews

4.3 out of 5
94% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Only 5 min walk to US side Niagara Falls.

Posted Jan 12, 2018
Location: Very convenient to Falls with lots of free parking.
We were booked prepaid for two nights but spent on ly one due to extreme weather. Had to forfeit one night's payment. But best part was that we got to see the Falls when it was almost frozen. A very rare sight.
Comment from Hotel Management
Jan 18, 2018 by Tricia Mezhir, General Manager, Hotel Management
We are so pleased you were able to view the Falls in the "frozen" state. It is truly a remarkable site. Thank you for staying with us
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Excellent Hotel, First Class Service

Posted Dec 29, 2017
Pros: 5 stars !
Cons: The parking is not cleaned out of snow but is a minor issue.
Location: This hotel sits right outside the park and close walking proximity to the casino and the rest of the stores. The US Canadian Rainbow Bridge border is
Our recent stay was excellent. Requested for a cot as daughter decided to stay with us for the night. Our booked room not big enough for the cot to fit so we were upgraded to a master suite which was twice as big and overlooking some great scenery. Very courteous, always accommodating and smiling staff (2 ladies at the desk the night of Dec 27th) are a welcome sight to tired travelers like us. Excellent excellent service from the desk to the breakfast to the check out. This hotel sits right outside the park and close walking proximity to the casino and the rest of the stores. The US Canadian Rainbow Bridge border is just across the blvd. There is no better hotel than this one !!! Absolutely highly recommended.
Comment from Hotel Management
Jan 1, 2018 by Tricia Mezhir, General Manager, Hotel Management
Thank you so very much for all the kind words. We do appreciate all the feedback and are so glad you enjoyed your stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Niagra Falls

Great hotel close to Niagara Falla

Posted Dec 27, 2017
The staff were super friendly and nothing was too much trouble. Informative and helpful. The hotel is clean and in a great location. Would highly recommend.
Comment from Hotel Management
Dec 27, 2017 by Tricia Mezhor, General Manager, Hotel Management
Thank you so much. We so appreciate the kind words and recommendation
1 out of 5
by A verified traveler

Posted Dec 25, 2017
The Hotel looks old. The room had a very bad smell. We have to change the room, if I can have my refund, I will leave . The location is great but the Hotel looks bad.
Comment from Hotel Management
Dec 28, 2017 by Tricia Mezhir, General Manager, Hotel Management
We deeply regret that you were less than satisfied with your accommodations. Please contact me directly so that I can understand what happened. We never want a guest to unhappy
5 out of 5
Recommended
for Everyone
by A verified traveler from Cape Coral, FL

loved how close to the falls the hotel was

Posted Dec 11, 2017
Location: we walked to Canada in about 10 minutes!
we were lucky and they gave us a room actually facing the falls! staff were friendly and nice. the room was quiet and comfortable.
Comment from Hotel Management
Dec 11, 2017 by Tricia Mezhir, General Manager, Hotel Management
So delighted you enjoyed your stay. Thank you for the recommendation
5 out of 5
Recommended
for Everyone
by A verified traveler from niagara falls

Posted Nov 25, 2017
More then what I’d spect the price was really good and the best thing is the location right across the falls
Comment from Hotel Management
Nov 27, 2017 by Tricia Mezhor, General Manager, Hotel Management
Thank you so much - we are delighted you enjoyed your stay an do appreciate the recommendation
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Nov 24, 2017
Staff were fantastic people. very helpful and friendly.
Comment from Hotel Management
Nov 27, 2017 by Tricia Mezhir, General Manager, Hotel Management
We appreciate the compliments and recommendation
4 out of 5
Recommended
for Everyone
by A verified traveler from Markham, Ontario

Comfortable stay

Posted Nov 17, 2017
Excellent location with opposite to the park. Hotel is in good condition. It is clean. Staffs are friendly. Will recommend.
Comment from Hotel Management
Nov 19, 2017 by Tricia Mezhir, General Manager, Hotel Management
Thank you for taking the time to post a review. We love feedback from our guests
5 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Nov 6, 2017
Good service, just the breakfast need variety of food.
Comment from Hotel Management
Nov 6, 2017 by Tricia Mezhir, General Manager, Hotel Management
Thank you for the compliments and the feedback on breakfast. We appreciate the recommendation
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Posted Oct 24, 2017
There was no refrigerator. Breakfast wasn’t great. Coffee was not good either. Other than that, every thing is good
Comment from Hotel Management
Oct 24, 2017 by Tricia Mezhir, General Manager, Hotel Management
I am so sorry that you were disappointed in the breakfast, we strive to provide both healthy and heart options on the breakfast buffet. I will meet with the team and discuss your comments, with them. We appreciate the feedback and are glad that overall you enjoyed your stay