Ratings based on 366 Verified Reviews

4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Fredericton, NB

Nice hotel

Posted Jul 2, 2017
Pros: Very convenient.
Cons: Replace carpet with hardwood.
Location: Location was good but kind of hidden from the main road.
Very clean and comfortable. Staff were very friendly. Only suggestion would be to have staff smoke out of sight and away from building. Had to close the window so the smoke did not come in.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Worth for the price!

Posted Jun 5, 2017
Customer service is excellent! Staff are very kind and courteous.
Comment from Hotel Management
Jun 9, 2017 by Lidia Heidelberger, Hotel Management
Dear Bhuvana, Thank you for taking the time to respond to this survey. We are thrilled that you found our customer service "excellent". Our staff tries to go above and beyond for our guests. Please stay with us again the next time you are in town.
5 out of 5
by Connie

Comfort Inn really is about comfort!

Posted Apr 17, 2017 on Hotels
Better than expected. Everything was very clean and the beds were extremely comfortable. Breakfast was quite good and there was plenty to eat. Quiet hotel away from everything. The staff were very friendly and helpful. Only issue we had was the lack of television programming. There really wasn't much to choose from. Other than that it was definitely worth the money. I would certainly recommend it to family and friends.
Comment from Hotel Management
Apr 23, 2017
Dear Connie, Thank you for taking the time to tell us about your experience at our hotel. We love to hear that you found our beds extremely comfortable and that you enjoyed our breakfast. The staff here really goes above and beyond to make sure that each guest enjoys their stay. We hope you visit us again the next time you are in Fort Erie. Lidia Heidelberger Guest Services
4 out of 5
by A verified traveler

Posted Mar 30, 2017 on Hotels
Comment from Hotel Management
Apr 8, 2017
Dear Guest, Thank you for taking the time to respond to this online survey. Our guests are important to us and we always like to know how we are doing. We will continously work to improve and to provide the best experience for each of our guests. We apprciate your input. We hope you will visit us again the next time you are in Fort Erie. Lidia Heidelberger Guest Services
5 out of 5
by Les and Nancy

Posted Mar 29, 2017 on Hotels
Comment from Hotel Management
Apr 8, 2017
Dear Les and Nancy, Thank you so much for the high scores. We try our very best to please each and every guest. We always like to receive positive feedback from our guests and we appreciate that you took the time to let us know that you enjoyed your stay. Hope to see you again soon. Lidia Heidelberger Guest Services
3 out of 5
by Donna

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Apr 8, 2017
Dear Donna, Thank you for taking the time to respond to this online survey. We work very hard to ensure that each guest enjoys their stay at our hotel. We will use this information to ensure that we are providing the best possible experience for all our guests. We hope you will stay with us the next time you are in Fort Erie. Lidia Heidelberger Guest Services
3 out of 5
by A verified traveler

Posted Mar 20, 2017 on Hotels
The hotel itself was great for my business trip. As always with hotel stays, there was quite a bit of loud noise from other guests who were "celebrating" well into the wee hours of the night which disturbed my sleep. As well, my room was located next to the "electrical room" which emitted a very loud humming noise which also kept me from getting a good nights rest.
Comment from Hotel Management
Mar 23, 2017
Dear Guest, We apologize for the noise at the hotel during your stay. Unfortunately, when we have a full house, it is difficult to keep the noise level down. We do our very best to ensure that each guest have a great stay. Please consider staying with us again the next time you are in town and we will be sure to make it up to you. Lidia Heidelberger Guest Services
5 out of 5
by Barry

Posted Mar 18, 2017 on Hotels
Comment from Hotel Management
Mar 23, 2017
Barry, Thank you so much for the great scores. We work hard to make sure our guests have a great experience at our hotel. Please come back and visit us the next time you are in Fort Erie. Lidia heidelberger Guest Services
5 out of 5
by barbara

happy stay

Posted Mar 16, 2017 on Hotels
I enjoyed our stay at this hotel. I always look for a comfort inn because they are pretty much the same so I know what I'm getting. Its been nice to see all the renovations the chain has done. My favourite part is the comfortable bed! I also love that the breakfast is included and is pretty much the same at all of them. It makes traveling simple.
Comment from Hotel Management
Mar 23, 2017
Dear Barbara, Thank you so much for taking the time to respond to this survey. We appreciate the kind words and the great scores. Our entire staff works hard to ensure that our guests have a wonderful experience at our hotel and we are thrilled that this was the case for you. Please come visit us again the next time you are in Fort Erie. Lidia Heidelberger Guest Services
5 out of 5
Recommended
for Everyone
by A verified traveler

What a nice surprise!

Posted Mar 15, 2017
Pros: Friendly Staff Room is clean Bed is comfortable
Location: Very close to the US border
It's a 2 star hotel so I had relatively low expectation before I arrived. As soon I walked into the hotel and was greeted by the front desk, I started to be impressed. I think the hotel is as good as some 3 star hotels if not better. It's gem in the Fort Erie area.
Comment from Hotel Management
Mar 22, 2017 by Lidia Heidelberger, Hotel Management
Thank you for taking the time to comment on your last staff at our hotel. Our entire staff appreciates your kind words and high scores. We work hard to make each guest experience a great one. Please visit us again the next time you are in Fort Erie.