Baby, it's cold outside...
Posted Mar 16, 2017
My husband and I checked in around 10pm on Sunday March 12th. Jessica was pleasant when checking us in at room #146 which is outside the Inn building. Upon entering, we noticed straight away that the room was cold. We waited an hour before requesting a room with heat. Jessica moved us to room #145. Upon entering, we noticed the room to be warmer. After an hour, we noticed that the heat turns on/off by itself even when set on HIGH. We didn't want to get out of bed the next morning because the room temp was around 15 Degrees Celsius. We were very uncomfortable and now have cough/cold.
We requested for a room inside the building. Jessica advised that it would be $20-$30 extra. At this point now around 11:30pm and at -25 Degrees Celsius (real feel) outside, it would've been appropriate to upgrade at no charge. Rooms were available inside the building and it's likely that no one will be booking at that time. It's not like we're complaining about the low budget rooms. We just wanted HEAT in our room.
Upgrades shouldn't be based on single/couple/family/race/etc... Rather, put the needs and safety of the customer first.