Ratings based on 1,671 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
75% of guests recommend
2.9 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything!

Posted Jan 5, 2016
Pros: Close to everything and Denny's in the hotel open 24 hours!!!
Only there one night but I was satisfied. Close to everything including the falls, Hard Rock Café and casino!
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel on Niagara Falls, NY

Posted Jan 4, 2016
Pros: Location
Cons: Pillows, Coffee machine
Location: Casino, Niagara State park, nightlife
The check-in process was fast and simple. I booked it from ExpediaforTD website. While booking, it was mentioned that Breakfast is included in price, but while check-in, we were told that there will be no Breakfast included. The room was OK (Clean and cozy), but the bed and was horrible. The pillows were small and not good at all. In morning, I had a stiff neck and t took almost 2-3 hours and a long hot shower to get it under control. The coffee machine was broke and did not worked at all.
2 out of 5
by A verified traveler from Maryland

Good view of Canada but dirty old hotel

Posted Jan 3, 2016
Hotel has nice proximity and view of Niagara Falls Canada. However, that's the only good thing I can say about the hotel. They charged extra to check in when the room was ready because it was prior to the posted check in time. Most quality hotels don't do that! The hotel was old, dark and dirty with paper thin walls! I wouldn't walk barefoot on the carpet because of the dirty floor! Overall not a good stay, very depressing stay!
1 out of 5
by A verified traveler from Cleveland, OH

Great Location, Unclean

Posted Jan 1, 2016
Pros: It was extremely close (walking distance) to the Falls.
Cons: The building should be redone.
Location: Niagara Falls is RIGHT there.
The room was fine. For the price I didn't expect much. The curtains were torn. I didn't get a chance to try the shower. The sink didn't have any room for any tolietries and they did not provide conditioner (they provided shampoo and soap). The worst part of this hotel was the bed. I woke up at 2:30am with itchy hands. I turned on the light and had over 10 bites on my hands!! I looked at the bed and saw bed bugs! I had several bites on my legs as well. I do not recommend this hotel until they have professionally cleaned it. Though I would never be able to go there again. When I called the front desk they said they would put me in another room if I would like. I decided against it. It took awhile to check out because she kept answering the phone. She said they did not bill Expedia and I would get a full refund. I finally got out of there and drove all the way home.
1 out of 5
by A verified traveler from pennsylvania

Hotel close to falls

Posted Dec 31, 2015
Had no tv for time of stay. Alarm clock didn't work. Couldn't even get into Dennys for food. Outside are door there was a soda machine with cig butts laying around.. bed frame was sticking out and ran my ankle into it. Had to get maintenance come fix it.
2 out of 5
by A verified traveler from NJ

I would not stay here again unless I had no choice

Posted Dec 30, 2015
Pros: The staff, the pool and that the Dennys is right there connected to the hotel.
Cons: The building itself needs to be remodeled. It rain hard one day and on the 7th fl. a part of the ceiling fell and there were places dripping.
Location: Denny's restaurant, short walk to the Seneca Casino and other attractions. Close to the Rainbow Bridge to go across to Canada.
Well, after a long 8+ hrs. drive I reached this hotel and all I wanted to do was to get my room and relax before I went out... I got my key and my room looked smaller than I expected but it was ok. There was this funky smell like wet dog but I was so exhausted that I didn't care much since it was not a strong smell... well, when I took off my shoes, I decided to go to the windows to see the view... Half way trough I felt my socks got wet, I asked my wife if she could get a towel and check if it was wet around the bed and it was so, half of the room had wet carpet floor. I did go to the service desk after I change socks and at least the guy was nice and offered me a new room on the first floor. Fifth floor room the carpet was wet now... The room on the first floor was nice with one big exception... No privacy curtains... It did had the thin day curtains but the thick one that matter since it is the first floor, NONE! I went back and I told again the nice guy and he gave me a key for a seventh floor room. Luckily that room was in ok conditions so I told him that we'll stay there. After we transferred the room, turned the TV on... Nothing... It seems a storm had taken down their cable and since it was a Holiday, the place had nothing until it got fixed the next day or so. All and all, my first day sucked but after that it was ok and the pool was decent. I just feel sorry for the people that ended up in those rooms I mentioned. The staff was nice so at least something good.
1 out of 5
by A verified traveler

Door would not even lock

Posted Dec 29, 2015
Door had been smashed in at some point before my stay and door bolt and latchplate were falling off and missing screws and door could be pushed open by a cbilx without a keycard it was so bad. Room was dirty with stains all over the bathroom and dirty sheets.
3 out of 5
by A verified traveler

This a terrible hotel ... No tv

Posted Dec 27, 2015
There was a problem with the tv no channels what so ever problem when we checkingin n out we were given a $10 coupon to spend it for breakfast... We were given a smoking room n in which I asked for transfer for a non smoking room at least it was okey ....
1 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2015
Service is nice Tv is not working in this hotel internet not working
1 out of 5
by A verified traveler from florida

Filthy room

Posted Dec 7, 2015
Stains on curtain , bed , ripped chair, filthy chair , 1980 tv ,paint missing on door ,patch in drywall not even finished or painted stayed like 10 minutes an checked out of this dump an got a real hotel up the street also window handle was missing a screw an when u look out the window you have a great view down below of there filthy moldy roof