Ratings based on 3,426 Verified Reviews

3.7 out of 5
83% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel near the falls.

Posted Jun 7, 2017
Pros: Elevator, walking distance to most attractions, top 2 floors have view of city, budget conscious parking, professional, attentive staff.
Cons: property can be very nice with a little attention to detail and TLC. Breakfast ok, yogurt, fruit is great, but bread/bagels need much better quality.
Location: Hooters, TGIF, Dennys, outback less than 5 min walk. Local city bus transit in front of hotel. Rear of hotel have parking for $5/day or less.
Positive-Great value, close to attractions, upper floors have good view of city, budget parking. a/c and heat excellent, friendly staff, convenient location near Niagara falls, ON. Nice pictures in room. Wifi included with room purchase. Would be a outstanding to have phone charger outlets (next to bed). Negative-Rooms with hot tubs don't have showers, no microwave or fridge in rooms, even though has cabinet for both below room TV (its 2017 people). Certain cable channels had fuzzy picture after several channel searches to correct, furniture dated, except for tub, certain non smoking rooms still have trace of cigarette smoke in carpet. Window curtains need replacement yesterday.
5 out of 5
Recommended
for Everyone
by A verified traveler from hamitlon

Very comfortable

Posted May 28, 2017
Very quick check in very clean and comfortable also the breakfast included is a bonus. Close to everything
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 27, 2017
It's within walking distance to the falls and food. We went and did the tours of the falls after checkout but we were able to leave our car there until 3pm. We got wet and they let us change in the lobby bathrooms and even gave us some towels to dry off with.
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa, on

Central hotel with friendly staff

Posted May 25, 2017
This hotel is centrally located and the staff quite friendly. The accomodations were decent, beds comfortable, continental breakfast included and clean pool facilities (excluding the sauna which could use a good scrub down). The only complaint was I could smell bugspray in the hallways. I was happy they were spraying but weary as to what they were spraying against.
4 out of 5
Recommended
for Everyone
by A verified traveler from Regina, SK

Great location, you get your money's worth

Posted May 23, 2017
The location of the hotel was perfect. It's surrounded by restaurants, other hotels and all the entertainment. Safe neighbourhood to walk around at night. No fancy views etc. It's in the middle of the town surrounded by other buildings, houses etc. It's about a 5-10 minute walk to the falls. You definitely get your money's worth. It's comfortable, clean and what you would get and should expect for the rate you pay. The breakfast was ok. Nothing fancy. Could improve with their selection. The font desk guy was very friendly and helpful. He gave us tips and suggestions to do touristy things around there.
Comment from Hotel Management
May 25, 2017 by Front desk, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler

Not awful

Posted May 21, 2017
Hotel staff were extremely hospitable. Wifi was basically non-existent. Cable channels listed on card were not all available. The staff tried to help with the cable TV, but could not. They had shampooed a spot on the rug in our room but had not let it dry sufficiently, so it smelled like wet dog in our room, and the floor was damp in a space near the door.
Comment from Hotel Management
May 25, 2017 by Front desk, Hotel Management
Thanks for staying with us. We appreciate your feedback and will have followed up with the appropriate departments.
3 out of 5
by A verified traveler

Posted May 6, 2017
initial encounter from staff did not show pleasantness. i felt unrespected and for this alone i do not recommend this particular hotel
Comment from Hotel Management
May 16, 2017 by Hotel Management , Hotel Management
We appreciate your feedback and will follow up with the appropriate departments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Funeral home

Posted Apr 30, 2017
Though it was a sad occasion, we had a comfortable night. Thanks!
Comment from Hotel Management
May 16, 2017 by Hotel Management , Hotel Management
Thanks for staying with us. Sorry to hear of the sad situation. We appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bowmanville, On

great hotel, close to the Falls.

Posted Apr 29, 2017
Pros: Same as above.
Cons: Nothing
Location: As above
The staff were very polite and helpful. The room was very clean and spacious. Nice and quiet and beds were very comfortable. Great location and close to all the local attractions.
Comment from Hotel Management
May 16, 2017 by Hotel Management , Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
by A verified traveler

Nice clean place, walking distance to the falls.

Posted Apr 26, 2017
Pros: Comfortable beds, nice pool and sauna and hot tub.
Cons: Extra charge for parking is poor. TV reception poor in my room. Light fitting didn't work in my room. Margarine instead of butter at breakfast yuk!
We had a one 🌃 stay which was perfectly comfortable.
Comment from Hotel Management
Apr 27, 2017 by Front desk, Hotel Management
Thank you for staying with us. We appreciate your feedback!