Lobby

Reviews of DoubleTree Fallsview Resort & Spa by Hilton Niagara Falls

4 out of 5
DoubleTree Fallsview Resort & Spa by Hilton Niagara Falls
6039 Fallsview Blvd, Niagara Falls, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 1012 out of 1736 reviews" "
Rating 8 - Good. 463 out of 1736 reviews" "
Rating 6 - Okay. 136 out of 1736 reviews" "
Rating 4 - Poor. 74 out of 1736 reviews" "
Rating 2 - Terrible. 51 out of 1736 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Nadia

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Location was great! Walkable to everything. The room was quite spacious and bed were comfortable. Pool was very nice My biggest issue is the lack of the basic things which make a difference. No slippers or robes, no shower cap and no ability to extend check out (unless we call in the morning to ask or you pay an extra fee). Its the little things that matter, so it felt like the hotel was cutting corners which made it have a cheap feel to it
Stayed 1 night in Apr 2024

10/10 Excellent

Brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was so much fun . Hotel room was great, view was lovely. The cookie on check in was delicious!
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 17, 2024
Brittany we are happy to hear you enjoyed your stay with us. Yes, our warm welcome cookies have become famous we all love them.

10/10 Excellent

Wai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their restaurant is a very good place for you to enjoy your vacation. I eat breakfast, lunch and dinner there, their servers are friendly and professional, food is excellent and not pricey, thank you
Stayed 3 nights in Apr 2024
Response from Jennifer on Apr 16, 2024
Thank you, Wai, we are happy to hear you enjoyed our restaurant.

10/10 Excellent

Karuna

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 14, 2024
Karuna, we appreciate the 5 out of 5 rating.

10/10 Excellent

Nihal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 2 nights in Apr 2024
Response from Jennifer on Apr 13, 2024
We are happy to hear you enjoyed your stay with us Nihal.

10/10 Excellent

Krystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 9, 2024
Krystal we really appreciate the 5 out of 5 rating

8/10 Good

Erin

Traveled with family
Liked: Staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from Jennifer on Apr 9, 2024
Thank you, Erin, for giving us a review. We are glad you enjoyed your stay with us.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Great spa. Very nice pool area. Was disappointed with the tarty service of the onsite restaurant.
Stayed 2 nights in Mar 2024
Response from Jennifer on Apr 5, 2024
Kelly, thank you for sharing your stay experience with us. We are happy to hear that you enjoyed our Spa and pool. We will follow up with our restaurant regarding the service you received as this is not typical.

8/10 Good

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jennifer on Apr 7, 2024
Thank you, Reynaldo, for taking the time to give us a review.

10/10 Excellent

Umarani

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 2 nights in Mar 2024
Response from Jennifer on Apr 4, 2024
Umarani, we appreciate you taking the time to give us a review.

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay over Easter Weekend. All of the staff we encountered were cheery & friendly. The property was in a perfect location in the middle of all the excitement yet quiet & very clean!
Stayed 2 nights in Mar 2024
Response from Jennifer on Apr 2, 2024
Thank you, Andrea, for staying with us during a busy holiday weekend. We are happy to hear you enjoyed your stay.

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jennifer on Apr 4, 2024
Jeannie thank you for taking the time to give us a review. we appreciate the 5 out of 5 rating.

10/10 Excellent

C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great pool area, and awesome view from the 18th floor. Parking is not free. Location provides an easy walk from the hotel to the falls, food, and entertainment.
Stayed 2 nights in Mar 2024
Response from Jennifer on Apr 2, 2024
Thank you "C" for sharing your stay experience and giving us a 5 out of 5 rating.

10/10 Excellent

Hee

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful employee
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 2, 2024
Thank you Hee for taking the time to give us a review and a 5 out of 5 rating.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 1, 2024
Thank you, Lindsay, for the 5 out of 5 rating.

10/10 Excellent

Meghan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. Great location to everything around the Falls!
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 31, 2024
Meghan we were happy to have you as our guest. Thank you for taking the time to give us a good review.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 1, 2024
Thank you, Samantha, for giving us a 5 out of 5 rating.

10/10 Excellent

Pauleen

Clearlyness
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 31, 2024
Pauleen we appreciate the 5 out of 5 rating.

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
Close to OLG Theatre
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 31, 2024
David, we appreciate you taking the time to give us a review.

10/10 Excellent

Dinkar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very friendly staff. Great location.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 30, 2024
Dinkar thank you for the 5 out of 5 rating.

10/10 Excellent

Lyndsay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was excellent as usual. Only suggestion would be to have an adult only hour at the pool from 10-11, especially when there are teams or large groups.
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 13, 2024
Thank you, Lyndsay, for taking the time to give us a review. We will take your suggestion in to consideration.

10/10 Excellent

Harkamaljit

Stayed 1 night in Mar 2024
Response from Jennifer on Apr 14, 2024
Thank you Harkamalijit for the 5 out of 5 rating.

2/10 Terrible

Anu

Traveled with partner
Disliked: Staff & service
Denied check in.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 22, 2024
We are sad to see such a low score and that you and your guest were not able to stay with us due to being under the age of 21 as indicated on the website. We did however release your reservation with our charge and direct you to our brand property that may be able to except your reservation.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great 👍
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 21, 2024
Thank you, Linda, for the 5 out of 5 rating.

10/10 Excellent

Constance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly. We ate in the hotel restaurant for dinner. Meal was good and our waiter was wonderful. Very friendly and out of his way to answer our questions
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 21, 2024
Constance thank you for sharing your stay experience with us. We appreciate the 5 out of 5 rating.

10/10 Excellent

Christopher

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here a lot and have a great experience every time
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 21, 2024
Thank you, Christopher, for the 5out of 5 rating.

8/10 Good

Shivani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jennifer on Mar 21, 2024
Thank you, Shivani, for taking the time to give us a review.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 20, 2024
Thank you, Jorge, for taking the time to give us a review.

8/10 Good

Fadi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel but the pool wasn’t the greatest, the sauna made it better
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 21, 2024
Thank you Fadi taking the time to give us a review. I am sorry to hear you did not like our saltwater pools. Happy to hear you enjoyed the rest of the hotel.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Really like the hotel. The bathroom was really nice.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 20, 2024
Kimberly thank you for taking the time to give us a review. We are happy to hear that you enjoyed the King Soaker Tub room.

10/10 Excellent

Kevin

Traveled with family
Great lobby
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 20, 2024
Thank you, Kevin, for taking the time to give us a review.

10/10 Excellent

Kent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 18, 2024
Thank you, Kent, for the 5 out of 5 rating.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free cookies on check in! Yum :))
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 17, 2024
Thank you, David, for taking the time to give us a review. We are happy to hear you enjoyed our famous welcome cookies.

10/10 Excellent

Heather

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 20, 2024
Thank you, Heather, for the 5 out of 5 rating.

8/10 Good

Ben John

Good as always
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 17, 2024
Thank you, Ben John, for taking the time to give us a review. We look forward to welcoming you back.

10/10 Excellent

Maja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good things. It was an easy check in and checkout, we only stayed one night but it was quiet and had an outdoor parking. It was conveniently located near all the dining options. Super walkable it anywhere.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Marja we are pleased to see you give us a review and sharing your stay experience with us.

10/10 Excellent

Alide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 17, 2024
Alide we appreciate the 5 out of 5 rating

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night on March break with the kids and it was wonderful. The staff is always amazing and the facility and rooms are always clean and welcoming. I have stayed more than once and will be back again. Don’t forget to check out the restaurant on site as well. Great food at a very reasonable price.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Lisa! thank you for sharing your stay experience with us. We always appreciate our guest and love welcoming you back again and again.

4/10 Poor

Andrew

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Rude front desk service, very dirty pool and hot tub. Excellent restaurant and servers in the restaurant.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Andrew we are sorry to hear you had this experience. I am sure it was not our team's intention to be rude and we will follow up with them. I see you were here during the school break when our pool area is getting its most use. We have specially trained team members who treat our pool with the products needed to keep it sanitary and out housekeeping team attends the area often. At a less busy time I am sure this service would be reflected

8/10 Good

esther

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking, good pool, FRESH FLOWERS WERE BEAUTIFUL, smooth check in.
Response from Jennifer on Mar 16, 2024
Thank you, Esther, for taking the time to give us a review.

10/10 Excellent

Pavanpreet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the freshly baked cookies upon check in
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Yes, Pavanpreet our welcome cookies are the BEST! We are happy you enjoyed them.

10/10 Excellent

Alan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i love coming here. It is clean and close to everything.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Alan we are so happy to hear you and your family enjoy staying with us. Thank you for the 5 out of 5 rating.

10/10 Excellent

Daryll

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Thank you Daryll for the 5 out of 5 rating.

10/10 Excellent

Sepehr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Sepehr thank you for taking the time to give us a review.

10/10 Excellent

bruce

Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 16, 2024
Thank you, Bruce, for the 5 out of 5 rating.

8/10 Good

Annelise

Stayed 2 nights in Feb 2024
Response from Jennifer on Mar 12, 2024
Thank you Annelise for taking the time to give us a review.

10/10 Excellent

Rickey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and clean, we always stay at DoubleTree whenever we visit Niagara 👍👍
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 11, 2024
Thank you, Rickey we appreciate, the 5 out of 5 rating.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice & cookies upon arrival was nice, but including breakfast would have been nice.
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 11, 2024
Thank you, Scott, for sharing your feedback. Our warm welcome cookies are famous! We will pass your recommendation to include breakfast to our marketing.

8/10 Good

Hazel

Stayed 1 night in Mar 2024
Response from Jennifer on Mar 31, 2024
Thank you, Hazel, for taking the time to give us a review.

10/10 Excellent

Davika

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Feb 2024
Response from Jennifer on Mar 10, 2024
Thank you Davika for taking the time to give us a review. We are happy to hear you enjoyed your stay with us.