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Rating 10 - Excellent. 1012 out of 1737 reviews" "
10 - Excellent
1,012
Rating 8 - Good. 464 out of 1737 reviews" "
8 - Good
464
Rating 6 - Okay. 136 out of 1737 reviews" "
6 - Okay
136
Rating 4 - Poor. 74 out of 1737 reviews" "
4 - Poor
74
Rating 2 - Terrible. 51 out of 1737 reviews" "
2 - Terrible
51
9.0/10
Cleanliness
8.8/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
Jozef
Traveled with family
Apr 22, 2024
Liked: Cleanliness, staff & service
Hotel was clean
Lots of parking
Service desk attendants were polite
Jozef
Stayed 2 nights in Apr 2024
Response from Jennifer on Apr 23, 2024
Thank you, Jozef, we appreciate you taking the time to give us a review
nice check in and follow up text to see if all was good in the room.
GREG
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 23, 2024
Thank you, Greg, for taking the time to give us a review. we are happy to hear that thing went as expected during your check in.
8/10 Good
Nadia
Traveled with partner
Apr 19, 2024
Liked: Amenities
Disliked: Property conditions & facilities
Location was great! Walkable to everything. The room was quite spacious and bed were comfortable. Pool was very nice
My biggest issue is the lack of the basic things which make a difference. No slippers or robes, no shower cap and no ability to extend check out (unless we call in the morning to ask or you pay an extra fee). Its the little things that matter, so it felt like the hotel was cutting corners which made it have a cheap feel to it
Nadia
Stayed 1 night in Apr 2024
Response from Jennifer on Apr 21, 2024
Thank you, Nadia, for taking the time to share your experience. Please know that all amenities are offered to the brand standard. We appreciate your feedback as it will help us to improve the guest experience.
Their restaurant is a very good place for you to enjoy your vacation. I eat breakfast, lunch and dinner there, their servers are friendly and professional, food is excellent and not pricey, thank you
Wai
Stayed 3 nights in Apr 2024
Response from Jennifer on Apr 16, 2024
Thank you, Wai, we are happy to hear you enjoyed our restaurant.
Beautiful. Great spa. Very nice pool area. Was disappointed with the tarty service of the onsite restaurant.
Kelly
Stayed 2 nights in Mar 2024
Response from Jennifer on Apr 5, 2024
Kelly, thank you for sharing your stay experience with us. We are happy to hear that you enjoyed our Spa and pool. We will follow up with our restaurant regarding the service you received as this is not typical.
We had a wonderful stay over Easter Weekend. All of the staff we encountered were cheery & friendly. The property was in a perfect location in the middle of all the excitement yet quiet & very clean!
Andrea
Stayed 2 nights in Mar 2024
Response from Jennifer on Apr 2, 2024
Thank you, Andrea, for staying with us during a busy holiday weekend. We are happy to hear you enjoyed your stay.
Clean room, great pool area, and awesome view from the 18th floor. Parking is not free. Location provides an easy walk from the hotel to the falls, food, and entertainment.
C
Stayed 2 nights in Mar 2024
Response from Jennifer on Apr 2, 2024
Thank you "C" for sharing your stay experience and giving us a 5 out of 5 rating.
Our stay was excellent as usual. Only suggestion would be to have an adult only hour at the pool from 10-11, especially when there are teams or large groups.
Lyndsay
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 13, 2024
Thank you, Lyndsay, for taking the time to give us a review. We will take your suggestion in to consideration.
10/10 Excellent
Harkamaljit
Mar 24, 2024
Harkamaljit
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 14, 2024
Thank you Harkamalijit for the 5 out of 5 rating.
2/10 Terrible
Anu
Traveled with partner
Mar 21, 2024
Disliked: Staff & service
Denied check in.
Anu
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 22, 2024
We are sad to see such a low score and that you and your guest were not able to stay with us due to being under the age of 21 as indicated on the website. We did however release your reservation with our charge and direct you to our brand property that may be able to except your reservation.
Front desk staff was friendly. We ate in the hotel restaurant for dinner. Meal was good and our waiter was wonderful. Very friendly and out of his way to answer our questions
Constance
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 21, 2024
Constance thank you for sharing your stay experience with us. We appreciate the 5 out of 5 rating.
It was a nice hotel but the pool wasn’t the greatest, the sauna made it better
Fadi
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 21, 2024
Thank you Fadi taking the time to give us a review. I am sorry to hear you did not like our saltwater pools. Happy to hear you enjoyed the rest of the hotel.
All good things. It was an easy check in and checkout, we only stayed one night but it was quiet and had an outdoor parking. It was conveniently located near all the dining options. Super walkable it anywhere.
Maja
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Marja we are pleased to see you give us a review and sharing your stay experience with us.
Stayed for one night on March break with the kids and it was wonderful. The staff is always amazing and the facility and rooms are always clean and welcoming. I have stayed more than once and will be back again. Don’t forget to check out the restaurant on site as well. Great food at a very reasonable price.
Lisa
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Lisa! thank you for sharing your stay experience with us. We always appreciate our guest and love welcoming you back again and again.
Rude front desk service, very dirty pool and hot tub. Excellent restaurant and servers in the restaurant.
Andrew
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Andrew we are sorry to hear you had this experience. I am sure it was not our team's intention to be rude and we will follow up with them. I see you were here during the school break when our pool area is getting its most use. We have specially trained team members who treat our pool with the products needed to keep it sanitary and out housekeeping team attends the area often. At a less busy time I am sure this service would be reflected
Property is very nice & cookies upon arrival was nice, but including breakfast would have been nice.
Scott
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 11, 2024
Thank you, Scott, for sharing your feedback. Our warm welcome cookies are famous! We will pass your recommendation to include breakfast to our marketing.