Lobby

Reviews of DoubleTree Fallsview Resort & Spa by Hilton Niagara Falls

4 out of 5
DoubleTree Fallsview Resort & Spa by Hilton Niagara Falls
6039 Fallsview Blvd, Niagara Falls, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 992 out of 1716 reviews" "
Rating 8 - Good. 462 out of 1716 reviews" "
Rating 6 - Okay. 136 out of 1716 reviews" "
Rating 4 - Poor. 75 out of 1716 reviews" "
Rating 2 - Terrible. 51 out of 1716 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lyndsay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was excellent as usual. Only suggestion would be to have an adult only hour at the pool from 10-11, especially when there are teams or large groups.
Stayed 1 night in Mar 2024

2/10 Terrible

Anu

Traveled with partner
Disliked: Staff & service
Denied check in.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 22, 2024
We are sad to see such a low score and that you and your guest were not able to stay with us due to being under the age of 21 as indicated on the website. We did however release your reservation with our charge and direct you to our brand property that may be able to except your reservation.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great 👍
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 21, 2024
Thank you, Linda, for the 5 out of 5 rating.

10/10 Excellent

Constance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly. We ate in the hotel restaurant for dinner. Meal was good and our waiter was wonderful. Very friendly and out of his way to answer our questions
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 21, 2024
Constance thank you for sharing your stay experience with us. We appreciate the 5 out of 5 rating.

10/10 Excellent

Christopher

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here a lot and have a great experience every time
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 21, 2024
Thank you, Christopher, for the 5out of 5 rating.

8/10 Good

Shivani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jennifer on Mar 21, 2024
Thank you, Shivani, for taking the time to give us a review.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 20, 2024
Thank you, Jorge, for taking the time to give us a review.

8/10 Good

Fadi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel but the pool wasn’t the greatest, the sauna made it better
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 21, 2024
Thank you Fadi taking the time to give us a review. I am sorry to hear you did not like our saltwater pools. Happy to hear you enjoyed the rest of the hotel.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Really like the hotel. The bathroom was really nice.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 20, 2024
Kimberly thank you for taking the time to give us a review. We are happy to hear that you enjoyed the King Soaker Tub room.

10/10 Excellent

Kevin

Traveled with family
Great lobby
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 20, 2024
Thank you, Kevin, for taking the time to give us a review.

10/10 Excellent

Kent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 18, 2024
Thank you, Kent, for the 5 out of 5 rating.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free cookies on check in! Yum :))
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 17, 2024
Thank you, David, for taking the time to give us a review. We are happy to hear you enjoyed our famous welcome cookies.

10/10 Excellent

Heather

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 20, 2024
Thank you, Heather, for the 5 out of 5 rating.

8/10 Good

Ben John

Good as always
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 17, 2024
Thank you, Ben John, for taking the time to give us a review. We look forward to welcoming you back.

10/10 Excellent

Maja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good things. It was an easy check in and checkout, we only stayed one night but it was quiet and had an outdoor parking. It was conveniently located near all the dining options. Super walkable it anywhere.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Marja we are pleased to see you give us a review and sharing your stay experience with us.

10/10 Excellent

Alide

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 17, 2024
Alide we appreciate the 5 out of 5 rating

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night on March break with the kids and it was wonderful. The staff is always amazing and the facility and rooms are always clean and welcoming. I have stayed more than once and will be back again. Don’t forget to check out the restaurant on site as well. Great food at a very reasonable price.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Lisa! thank you for sharing your stay experience with us. We always appreciate our guest and love welcoming you back again and again.

4/10 Poor

Andrew

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Rude front desk service, very dirty pool and hot tub. Excellent restaurant and servers in the restaurant.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Andrew we are sorry to hear you had this experience. I am sure it was not our team's intention to be rude and we will follow up with them. I see you were here during the school break when our pool area is getting its most use. We have specially trained team members who treat our pool with the products needed to keep it sanitary and out housekeeping team attends the area often. At a less busy time I am sure this service would be reflected

8/10 Good

esther

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking, good pool, FRESH FLOWERS WERE BEAUTIFUL, smooth check in.
Response from Jennifer on Mar 16, 2024
Thank you, Esther, for taking the time to give us a review.

10/10 Excellent

Pavanpreet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the freshly baked cookies upon check in
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Yes, Pavanpreet our welcome cookies are the BEST! We are happy you enjoyed them.

10/10 Excellent

Alan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i love coming here. It is clean and close to everything.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Alan we are so happy to hear you and your family enjoy staying with us. Thank you for the 5 out of 5 rating.

10/10 Excellent

Daryll

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Thank you Daryll for the 5 out of 5 rating.

10/10 Excellent

Sepehr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 16, 2024
Sepehr thank you for taking the time to give us a review.

10/10 Excellent

bruce

Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 16, 2024
Thank you, Bruce, for the 5 out of 5 rating.

8/10 Good

Annelise

Stayed 2 nights in Feb 2024
Response from Jennifer on Mar 12, 2024
Thank you Annelise for taking the time to give us a review.

10/10 Excellent

Rickey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and clean, we always stay at DoubleTree whenever we visit Niagara 👍👍
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 11, 2024
Thank you, Rickey we appreciate, the 5 out of 5 rating.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice & cookies upon arrival was nice, but including breakfast would have been nice.
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 11, 2024
Thank you, Scott, for sharing your feedback. Our warm welcome cookies are famous! We will pass your recommendation to include breakfast to our marketing.

10/10 Excellent

Davika

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Feb 2024
Response from Jennifer on Mar 10, 2024
Thank you Davika for taking the time to give us a review. We are happy to hear you enjoyed your stay with us.

10/10 Excellent

Rivera

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Family of 3 really enjoyed staying at this place only thing is the pool is kind of small and gets very busy on the weekends for almost the whole day but it’s a pretty big hotel so I guess you have to expect that. Other than that great place
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 9, 2024
Thank you, Rivera, for taking the time to share your stay experience with us. We are happy you enjoyed your stay. Yes, our pool can get quite busy on weekends, but we find early mornings when it first opens and during the week for it to be quiet.

10/10 Excellent

M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, very nice stay.
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 5, 2024
Thank you, M, for taking the time to give us a review.

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful accomodations, splendid view, really clean, maintained every day! We'll definitely come back.
Stayed 2 nights in Mar 2024
Response from Jennifer on Mar 5, 2024
Kate we are happy to see your review. We look forward to seeing you again.

10/10 Excellent

Charlie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jennifer on Mar 3, 2024
Charlie, we appreciate you taking the time to give us a review and a 5 out of 5 rating.

10/10 Excellent

Veerta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jennifer on Mar 2, 2024
Thank you, Veerta, for taking the time to give us a review and the 5 out of 5 rating

2/10 Terrible

Franklyn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was a nightmare. I had my new Nike sweater stolen from my room.
Stayed 2 nights in Feb 2024
Response from Jennifer on Mar 1, 2024
Franklyn, we are sorry you feel this way. You reported this item as lost after you checked out. If you had reported it stolen from your room a full investigation would have been done. We are sorry we were not able to find your sweater and for any miscommunication with our team.

10/10 Excellent

KEVIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel,with some effort can walk to Falls
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 28, 2024
Thank you, Kevin, for taking the time for give us a review.

8/10 Good

Farid

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was our first stay at this hotel, and I have to say the overall impression was positive. It was quiet, cozy, clean, with great staff and service. We enjoyed the gym and the indoor pool facility and the best part, parking which was right around the building and very convenient. The only thing we did not like was the quality of the food in the restaurant. The so-called Canadian Angus Beef Burger on the menu (for $26) was nothing more than a frozen burger you buy from No Frills or Food Basic at around $15 for 8 patties. They were quick to replace it, but even the replacement wasn't anything better.
Stayed 2 nights in Feb 2024
Response from Jennifer on Feb 27, 2024
Thank you, Farid, for taking the time to give us a review. We are happy to hear you enjoyed the hotel and our service. We are sorry to hear your experience was not as good in our restaurant. We appreciate your feedback as our guest stay experience is important to us.

8/10 Good

Brooklyn

Liked: Cleanliness, property conditions & facilities
good
Stayed 2 nights in Feb 2024
Response from Jennifer on Feb 26, 2024
Thank you, Brooklyn, for taking the time to give us a review.

10/10 Excellent

Percy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay an live the cookies
Stayed 2 nights in Feb 2024
Response from Jennifer on Feb 25, 2024
Thank you, Percy, for the 5 out of 5 rating.

10/10 Excellent

Jason Alexander calderon

Liked: Cleanliness, staff & service, property conditions & facilities
I love their service and love the fact that they treat you well and nice
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 25, 2024
Thank you, Jason, for recognizing our service. Our guest experience is important to us.

10/10 Excellent

Hang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 22, 2024
Thank you Hang for taking the time to give us a review. We appreciate you recognizing our services

8/10 Good

Randall

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Jennifer on Feb 21, 2024
Thank you, Randall, for taking the time to give us a review.

6/10 Okay

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and view were amazing. Staff was extremely friendly. My only issue was that room was incredibly hot for a winter day. Thermostat only seemed to run the fan and even though it was 20 degrees at night, the room did not cool off. Great location to everything. Walked to casino and falls.
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 20, 2024
Kim we are sorry to hear you had an issue with the temperature of your room. We appreciate you bringing it to our attention so it can be fixed as each room does have its own temperature control as well as window vents.

10/10 Excellent

rizza may

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is really nice. I just wish the pool is warm coz my 3 year old daughter was crying and shivery coz the water is cold. But over all i love the place i love the swimming pool
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 19, 2024
Thank you, Rizza, for taking the time to give us a 5 out of 5 rating and some feedback. We appreciate it.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite with two queen beds was spacious and clean ; nice big lobby area felt cozy and lots of parking
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 18, 2024
Thank you, Richard, for taking the time to give us a review. We are glad you enjoyed your suite and the feel of the hotel.

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Feb 2024
Response from Jennifer on Feb 18, 2024
Thank you, Julie, for taking the time to give us a review. We appreciate the 5 out of 5 rating.

10/10 Excellent

Dhanuka

Liked: Cleanliness, staff & service, property conditions & facilities
Like the place
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 17, 2024
Thank you Dhanuka, we are happy to hear you like the hotel.

8/10 Good

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Nice staff, great for a little getaway.
Stayed 3 nights in Feb 2024
Response from Jennifer on Feb 16, 2024
Thank you Melinda for taking the time to give us a review. we are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Mariana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close walk to the falls and attractions, the room was SPOTLESS and smelt so clean when we walked in, and love the little touch of a warm chocolate chip cookie at check in. 10/10 would come back and recommend!
Response from Jennifer on Feb 15, 2024
Mariana thank you for taking the time to give us a review. Our famous welcome cookies are always the best way to welcome our guest. We look forward to welcoming you back.

10/10 Excellent

Jasmina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with a smile and a cookie. Check-in was done quickly and the keys worked the very first time, unlike other hotels in the area. The staff was friendly and accommodating. The room and hallways were clean. All elevators were working and arrived quickly. The front hall was beautifully decorated and gave off a warm and inviting atmosphere. We loved our stay and the hot tub was a great way to unwind after a day of exploring. I've been to Niagara multiple times, and this was my first stay at doubletree. This will be our go to hotel in the future!
Stayed 1 night in Dec 2023
Response from Jennifer on Feb 15, 2024
Jasmina we are pleased to hear you will be staying with us again in the future. We strive to give each guest a wonderful stay experience.

10/10 Excellent

Ronit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service
Stayed 1 night in Feb 2024
Response from Jennifer on Feb 14, 2024
Thank you Ronit for recognizing our service. We appreciate you taking the time to give us a review.