Ratings based on 6,493 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to falls/fallsview casino

Posted May 24, 2017
First time with my baby and the four points made the stay very comfortable and assisting me with everything I need to comfort my baby
4 out of 5
Recommended
for Everyone
by A verified traveler from West Hills, CA

Nice hotel close to the falls

Posted May 23, 2017
Pros: Close to the falls and restaurants
Stayed here on a Sunday night and was happy the hotel was able to provide adjoining rooms for the 2 rooms I booked. We did not get a falls view room, so we had a view of the parking lot. Valet was very accommodating by allowing us to leave car before check in and then come back and check in at the appropriate time.
Comment from Hotel Management
May 24, 2017 by Front Desk, Hotel Management
Thank you for sharing your feedback with us. We hope to see you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the casino

Posted May 23, 2017
Great price! The only issue was sticky residue on the bottom of the shade and on one of the drawers. Otherwise, really nice room, comfy beds and great service!
Comment from Hotel Management
May 24, 2017 by Front Desk, Hotel Management
Thank you for sharing your feedback with us. Please accept our apologies for the lack of cleanliness in your guestroom. We do hope to see you again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Large, clean, modern rooms.

Posted May 19, 2017
Pros: Rooms were comfortable, large, and well-appointed. Beds were very comfortable!
Cons: Parking prices were very high considering location. Strange that the hotel-owned parking lot across the street was half the price of the onsite lot.
Check-in was fast and easy. Staff throughout the hotel was friendly. Restaurants and onsite Starbucks were convenient, as was the lobby gift shop.
1 out of 5
by A verified traveler

Good location, but poorly kept up

Posted May 19, 2017
Floors in room dirty, bed falling apart, trash in room on check in, and cleaning staff leaves piles of dirty linens in hallway.
Comment from Hotel Management
May 24, 2017 by Front Desk, Hotel Management
We are very sorry to learn of your disappointment with your stay. We have many teams who are responsible for the up keep of the hotel, your comments will be addressed with them. Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 18, 2017
Clean rooms friendly staff I would definitely stay here again!
Comment from Hotel Management
May 24, 2017 by Front Desk, Hotel Management
Thank you! We look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel, close to the Falls and casino.

Posted May 15, 2017
Pros: We found the hotel quiet and that maybe due to our off season bookings.
Cons: Water was shut off for maintenance between 2 am and 6 am, but there wasn't any hot water after that time.
Location: Restaurants for breakfast, lunch and dinner are close by for all levels to meet your expenses. The casino can be easily reached using the walkway.
Enjoyed our stay for the second time, first and second wedding anniversaries. We should have told them on both occasions, but we didn't.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted May 14, 2017
The room was great and it was very convenient. It was close to everything and the service was great!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Stay and Close To The Fallsview Casino

Posted May 12, 2017
Very Clean room. Staff was able to upgrade me to a room with a view at no extra charge. Free Wifi a bonus. I have stayed at the Hilton, right next door, and been forced to pay for Wifi when I am booking through expedia. I was on the 17th floor and could still here road noise but it wasn't an issue for sleeping. All and all a pleasant stay for the money.
3 out of 5
by A verified traveler from murray

Nice close to falls

Posted May 11, 2017
Need hot water in shower no hot for the two days it was not that nice and the hotel didn't look after the matter