Ratings based on 1,295 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Havertown, PA
Nice Hotel on the Niagara RiverPosted Sep 27, 2017
Pros: Breakfast Buffet being available until 12 noon
Location: Only a few miles to Niagara Falls/ Goat Island
This hotel offers a nice Breakfast Buffet until 12 noon. Rooms and accommodations were nice.
for Everyoneby A verified traveler from Ontario
Great place on the riverPosted Sep 25, 2017
Pros: We particularly enjoyed the restaurant with the patio on the river where we could sit and enjoy our drinks and meal with a tremendous view of the wate
Cons: I think they need to update the menu at the restaurant as it was the same as last year. It was good but perhaps needs some revamping.
Location: Close to the Falls and shopping. Quiet area but not great for walking in the evening.
My husband and and I enjoyed our stay here. We tacked on an extra day as our other plans did not work out. From the moment we arrived, we were greeted with exceptional service. We were checked into our room with ease and were made to feel very welcome.
by A verified traveler from S. California
CelebrationPosted Sep 15, 2017
Website view was misleading by photos. Hotel staff was very friendly and hospitable. Room was smaller than it looked online and not well cleaned. Had to keep hanging the toilet paper roll on the wall and ask for coffee, toilet paper, etc. refills to be brought. We were here for 6 days and were expecting more! However the bar/restaurant staff made us feel like family!
for Everyoneby A verified traveler
Not a bad stayPosted Sep 12, 2017
Not a bad hotel... they were doing work on it, but it was not to loud.. i would go back
for Everyoneby A verified traveler
To be expectedPosted Sep 11, 2017
For the price it was worth it I do have to say that the location wasn't the best And having to pay $20 a night for parking when it has sign posted saying they are not responsible for anything damage then why charge especially since the parking lot is not gated Room service could have been better too
for Everyoneby A verified traveler from Buffalo, NY
Nice hotel close to Niagara FallsPosted Sep 11, 2017
Everything was great! Only complaint is the Mattress was uncomfortable other than that we would stay again. Complementary breakfast buffet was good too!
for Everyoneby A verified traveler from pittsburgh
I love the staffPosted Sep 9, 2017
They make me feel like a queen sooner they know it was my honeymoon i was so happy to stay in this hotel
by A verified traveler from Stouffville, Ontario
Comfortable rooms, condition of hotel horridPosted Sep 9, 2017
Pros: The desk staff were amazingly polite and helpful, cheery and welcoming amid the noise of the renovation. The rooms were very clean and well appointed
Cons: We would not have stayed there if we'd known they were under renovation. There should have beena significant discount. Breakfasts were not good.
Location: Easy to access hotel from a travel point of view. Outlets were closeby. Casino was just a few minutes away. Lots of local things to do.
We booked 2 rooms for 2 nights, both of which were on the main floor because we had a wheelchair with us and the rooms, we were told, were a little larger. The rooms were lovely and clean, spacious and beds were comfortable. We actually received $5 bonus cards for not requiring maid service to change our beds for the two nights, a nice gesture. However, the hotel was under renovation and doors started slamming at 6:30 next door to one room where the stairs from the second floor were being used repeatedly, and the 'end of hall door', a very large, very noisy one was slammed closed 13 times between 6:15 and 7:30 while we were trying to sleep. The workers were entering and exiting from it. Service in the restaurant was mediocre day 1 and incompetent for the number of guests for breakfast the second morning. We sent our food back and asked for 'freshly cooked' food, and this was at 10am. It had all been on the grill waaaaay too long, dark brown and dried out. The service staff complained about the number of people and only one cook that morning. The hotel rate given by Expedia was higher than the hotel was offering but they could not rebate because I'd prepaid through a third party, very upsetting. I also did not qualify for my SPG points because I'd paid through Expedia. Won't be using you again for that reason.
by A verified traveler
WarningPosted Sep 9, 2017
The room was very clean. The problem was the a/c -Hester was not totally connected to the wall. This lead to a lot of vibrating. They did replace it when we pointed it out the following morning. It should have been replaced pr to anyone staying in the room. And to top it off our room door was left open for anyone to enter before we returned in the afternoon. Not cool.
for Everyoneby A verified traveler from toronto
Posted Sep 7, 2017
Nice dinner with live music really nice. Staff very. Nice , quiet restful sleep. Recommended 100 percent