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Reviews of Hilton Niagara Falls/Fallsview Hotel & Suites

4 out of 5
Hilton Niagara Falls/Fallsview Hotel & Suites
6361 Fallsview Blvd, Niagara Falls, ON

Reviews

7.2

Good

Rating 10 - Excellent. 3339 out of 9268 reviews" "
Rating 8 - Good. 2168 out of 9268 reviews" "
Rating 6 - Okay. 1515 out of 9268 reviews" "
Rating 4 - Poor. 1145 out of 9268 reviews" "
Rating 2 - Terrible. 1101 out of 9268 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Harshaan

Liked: Staff & service
It was an average experience view looked better on the photos. Door men were very nice
Stayed 1 night in Apr 2024

8/10 Good

Jehad

Traveled with family and small children, Traveled with family
Good
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The light from the peep hole was directly onto the middle of the left side of the bed on the pillow. Not sure how you can correct that due to placement of the bed however i needed to cover it with paper. Other than that everything was excellent.
Stayed 2 nights in Apr 2024
Response from Management on Apr 18, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

hailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy, Waterloo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sergei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!! Great services!!! Great restaurant!!! Fantastic view!!!!!!!!!!
Stayed 2 nights in Apr 2024
Response from Management on Apr 18, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

April-Anne Joy

Liked: Property conditions & facilities
The room is too dusty..no slippers and no towel and no rob
Stayed 1 night in Apr 2024
Response from EM on Apr 17, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service
Good location and the view was amazing. Expensive parking and the coffee machine and fire place did not work in our room. Last day only one elevator worked and it took 40 minutes to get down from our room on the 43 floor.
Stayed 2 nights in Apr 2024
Response from EM on Apr 17, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Chassidy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing of course, the room was super clean & I loved all the amenities included inside property as well.
Stayed 1 night in Apr 2024
Response from EM on Apr 17, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Simar

Traveled with partner
Liked: Cleanliness
The elevators in the North Tower that have the falls view rooms only had one working during the stay. The highlight of the hotel was that it had restaurants that we were planning to try but all restaurants were closed on Monday. Which made us order fast food from DoorDash. Our first night the room was so hot that we barely got any sleep and then it took the maintenance staff thirty minutes to fix it. We were there to celebrate our wedding anniversary and have a nice time while enjoying and having a good time in our falls view room but all in all, it was an average stay. The guest room services were really sweet; they were polite. I have been to many 4 and 5-star hotels but this one felt like a 3 star.
Stayed 2 nights in Apr 2024
Response from EM on Apr 17, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

10/10 Excellent

Angela

The concierge at the Hilton Niagara by the name of Karen is an absolute sweetheart. She had my room decorated and ready for my boyfriend and I to celebrate our anniversary. Such a great place to stay and very very friendly staff
Stayed 2 nights in Apr 2024
Response from EM on Apr 17, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Carley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Management on Apr 18, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites.

8/10 Good

JUDY, Kitchener

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our stay. The interior of the property is very bright and clean. The check in at the front desk was very quick, with plenty of staff. The young lady who assisted us was very pleasant, friendly and professional. Once she realized that both my wife and i had mobility issues, she made arrangements for us to park our vehicle on site at no additional charge. The entire staff that we encountered, whether they be security, cleaning, parking etc, were extremely friendly always with a greeting or a smile and a nod of the head. We would stay again if the need arises to be in NF and would recommend this hotel for your traveling needs.
Stayed 2 nights in Apr 2024
Response from EM on Apr 16, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Ali

Traveled with family
Liked: Amenities
Its good but i was expecting better, like furniture for sure it needs replacement. Otherwise need to lower price. Why parking is so expensive doesnt make sense
Stayed 1 night in Apr 2024
Response from EM on Apr 16, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Caridad

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from EM on Apr 16, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from EM on Apr 17, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Terrijoe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great!
Stayed 1 night in Apr 2024
Response from EM on Apr 16, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

6/10 Okay

Tiffany

Traveled with family
Our room wasn’t cleaned or turned over once on this stay. Called down and asked for towels 6 towels and 6 face towels as we had my daughter’s friend sleeping over, they said they’d only allow me 4. The hidden fee on every purchase was something new to us as well.
Stayed 3 nights in Apr 2024
Response from EM on Apr 16, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

jazz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, they upgraded our room. The staff was so friendly!
Stayed 1 night in Apr 2024
Response from EM on Apr 16, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

2/10 Terrible

Audrey

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
For the price of the hotel i would expect better conditions! Would never stay there again
Stayed 4 nights in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

6/10 Okay

Olga

Traveled with family
We booked jacuzzi suit with king bed and pull out sofa when travelling with my daughter. There was a big window with french doors right by jacuzzi with no curtains. So no privacy when one of us used the washroom. This is not acceptable. This type of a room a is family to with a second bed and this should be fixed. We had to put sheets over the window. When we called front desk, they never offered to give another room or fix the issue. We asked for extra blankets and sheets and had to call twice to get them. They only sent us blanket, no sheets. Service not great. Hotel outdated.
Stayed 4 nights in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

6/10 Okay

Eric

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed in a two-bedroom suite with premium view of both the Horseshoe and American falls. The view from the room on the 40th floor was great, and the room was clean (besides some mold on the motorized privacy screen in the bathroom). The service was mostly professional and prompt. Our biggest complaint was probably the broken privacy screen in the bathroom that remained broken despite our complaint, and the hot tub being out of order during our stay (apparently a common problem). The pool was cold; colder than most public pools I’ve visited, perhaps it’s to limit the number of users / children? On-site parking is very expensive, I’d look into alternatives. If you decide to walk back from Clifton Hill at night, you pass by some unsightly and poorly lit streets. Lots of restaurants nearby but honestly nothing that impressed; you’re better off walking a bit to restaurants with better reviews if good food is important to you. Tips: I would think anything from floor 20 up would have a pretty good view but it’s somewhat obstructed by the casino.
Stayed 1 night in Apr 2024
Response from EM on Apr 16, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Giuseppe

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Parking was the only downfall. Valet was full or they didn’t have staff to park the cars so off site was only thing available which u still had to pay for.
Stayed 1 night in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to review Days Inn by Wyndham Fallsview. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we checked in we were treated like special guests. The parking attendants were most helpful. I received text messages from the front desk making sure everything was going well. I had a small request and it was fulfilled within minutes. The restaurants had good food and service.
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

2/10 Terrible

Eli

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from EM on Apr 16, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

6/10 Okay

Scott, Belleville

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We stayed on the 27th floor in the north tower. It took us 20-30 minutes to get down to the lobby as the elevators are terrible.
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

YUXUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from EM on Apr 16, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites.

6/10 Okay

Damien

Disliked: Property conditions & facilities
Toilet was broken had to fix it. For some odd reason tv would stop working at night. Alarm clock in room was broken. I was told parking was 50$ a night got charged for 3 but only stayed 2. Elevators were extremely slow.
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

2/10 Terrible

Maulik

Disliked: Property conditions & facilities
Small and cramp rooms. Falls view giving a small window to look.
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites.

8/10 Good

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We had a beautiful view of the buffalo falls, floor to ceiling windows. I think the particular room needs an upgrade, but it served its purpose. I do wish there had been a microwave in the room.
Stayed 4 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Saige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On higher floors elevators took a very long time but other then that I loved the stay.
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

4/10 Poor

Brandon

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Shower door hinge was broken and not worth opening to break the big glass door. Jet tub had hair and soap in it from someone elses stay. Liftes the fited sheep up after smelling the sent of piss and there was multiple stains on the mattress protector that didnt seem to be tended too in a while. Took almost half an hour at times for an elevator ride especially to get down. Over all was a very unpleasant stay and will not be back.
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

2/10 Terrible

ANN

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We are seeking a refund for last night. Carpet was dirty. Wallpaper peeling. TV did not work. Water was not drinkable or usable even for brushing teeth; there was some incredibly chemical smell to the water. Parking was off site in a rain storm.
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

2/10 Terrible

Trevor

Disliked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Convince for everything
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites.

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
A hotel was on the renovation. They didn't tell you it and I'm booking. Onna, there's 2 pools. There was a cheerleader conference that week and it was a bunch of teenage girls all in the pools. You couldn't even go in the hot tubs. One was down broken. The place was just dirty. The floor was dirty the whole time. Weird, there was a Band-Aid outside the outside my door on the floor and was there the whole time was there? And it was poop in the hallway and no one cleaned it
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
🙂
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites.

4/10 Poor

Susan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Wildly expensive for everything. Double the price for most things. Pool with slides was closed which is one of the reasons we booked here. Elevator situation is insane. We stayed for 5 days and had to wait 10-15 minutes for the elevator to come to the 44th floor. Our friends rooms had bugs and were not cleaned. We will not be back.
Stayed 4 nights in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Trai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from EM on Apr 15, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

8/10 Good

Fariborz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and view
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

2/10 Terrible

Nadia

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Long waits for elevator, water pressure was high and low; pool area was nice and fun for families
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to hotel when we come to Niagara. Good rooms, good location. However this year the most annoying thing was the elevators. We were on the 42th floor and the elevator practically stopped at every other floor on the way down despite being full. The ride was long, unpleasant and made us nauseous. Other than that, great hotel.
Stayed 1 night in Apr 2024
Response from Management on Apr 14, 2024
Thank you for taking the time to review our hotel. We do apologize for the inconveniences. We have shared your feedback with our team, we will work hard to improve the mentioned areas.

4/10 Poor

Johanna

We stayed for 2 nights and on the first morning, we woke up to banging and hammering noises from the unit above us at 7 am because there were renovations taking place. Also, we were misled about the parking price. When we arrived, the parking staff told us they would validate our parking ticket for $30 a night. When we checked out, we had a different price charged to our account $140 for parking!!!!
Stayed 2 nights in Apr 2024
Response from Management on Apr 14, 2024
Thank you for taking the time to provide your feedback for Hilton Niagara Falls/Fallsview Hotel & Suites. We’re sorry to hear about your experience with us. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. It’s important to us that our guests are more than satisfied. We intend to make this right and hope you will allow us a second chance. Thank you.

10/10 Excellent

Kelle

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites.

8/10 Good

Maridy

Liked: Cleanliness, staff & service, property conditions & facilities
We lobed the infinity pool and familg splash pad
Stayed 2 nights in Apr 2024
Response from Management on Apr 14, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites. We are thrilled to hear that you enjoyed your stay with us! We will share your amazing review with the rest of our Team. We hope to see you again in the future!

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to review Hilton Niagara Falls/Fallsview Hotel & Suites.