Ratings based on 1,628 Verified Reviews

3.0 out of 5
60% of guests recommend
3.1 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from MI

Very Disappointed !

Posted Jan 15, 2018
Pros: The receptionist
Cons: Everything !
I am very disappointed because I called especially Expedia to know if the swimming pool would be openned during our journey. Your operator confirmed me that the swimming pool would be openned, and when we arrived in the hotel in the front desk, we could read: The pool will closed from 1st to 21st for painting ! Your operator did not check nothing, just told me yes in order to book a room ! I was very frustrated to explain to my daughters 4 and 7 years old, there is no pool whereas I told them that it have one before... In more, the hotel is old without any charm. The room is from another time, and the bathroom in very bad conditions. NOT RECOMMENDED !!!!
2 out of 5
by A verified traveler from baltimore, md

Posted Jan 15, 2018
The hotel is close to everything and has convenient parking. Goingnin January is limiting, I understand, but when it is seven degrees, the few things available should be so. We checked in and the indoor heated pool we were looking forward to was closed (January 1-21) for painting, but we weren’t informed of this until the check in. The hotel is VERY close to th Canadian border and the Falls, but there are a couple hotels that are closer to the NY State Park entrance and dale for the casino. Hotel is VERY dated. Room was not clean before we got in. Holes in the Bed skirt, crumbs on the fridge and other table. Half roll of toilet paper and no extra left. Desk staff was nice, but not what I’d expect to see checking into a hotel. Maybe wear a uniform or something? Our toilet wouldn’t flush and th me guy at the desk later said he was the only one in, so when we got back to let him know and he could come check it out. I just fixed it myself. Bed was comfy and huge, and having a fridge and microwave is nice, but I would chose another hotel next time I come up.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to Rainbow Bridge

Posted Jan 11, 2018
Very curtious staff. My bf walked over the Rainbow Bridge to get pictures of the falls. The staff answered all questions for us
3 out of 5
by A verified traveler

Posted Jan 8, 2018
Cheap hotel , outdated. Needs a lot of improvement
1 out of 5
by A verified traveler from puerto rico

Uglies and stinkiest hotel

Posted Jan 8, 2018
The room smells like sh..., it wasn't clean, i will never recommend to anyone, the bathroom was dirty as hell ....never but never in my life i will stay there, the only good thing was the guy employee when i did the checkout thas was very nice
1 out of 5
by A verified traveler from indiana

go to the comfort inn!!!

Posted Jan 2, 2018
dogs in pool area. sauna broken bad air flow in rooms. dirty coffee pot cold breakfast closer to Canadian border. stay at the comfort inn to be close to the park and falls for a safe walk.
1 out of 5
by A verified traveler from happy rock

Avoid -old and dirty

Posted Dec 19, 2017
Avoid. Make a big mistake by coming here. Close to boarder but needs a serious remodel
4 out of 5
Recommended
for Everyone
by A verified traveler from Beamsville, On. Canada

Very very good

Posted Dec 17, 2017
This hotel was clean, warm, friendly, and close to everything. Have been before and will stay here again.
Comment from Hotel Management
Dec 19, 2017 by Faye, Hotel Management
Thank you for your feedback of the Howard Johnson closest to the falls and casino! We'll see you in the future!
1 out of 5
by A verified traveler from toronto

Dirty place

Posted Dec 5, 2017
Hotel is very old and rundown .. It needs a major Reno ... store has a very strong smell place need major re vamp
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2017
The hotel is very old and out dated, we only stayed for a night and needed a room in a pinch so it worked. Ifthe hotel had a massive remodel it would be great. For the $95 we spent to stay for the night I cannot complain to much though. We were unable to utilize the complimentary breakfast due to the room being so small and so many guests already in there.