Ratings based on 6,106 Verified Reviews

3.6 out of 5
69% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Quiet the falls, don't they have an off button?

Posted Feb 24, 2018
Pros: Located close to the falls and in walking distance to many amenities.
Cons: Luggage counter space, also recharge plug-ins are in all the wrong places.
The noise of Niagara competes with the air exchange heat/cool unit. The view is excellent, the room layout boggles for plug-in placement with little counter space for luggage. At off season rates it is not a bad deal but Niagara food/restaurant prices are not cheap.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

the hotel has a very beautiful view

Posted Feb 23, 2018
Pros: the pool was open till late hours ,they had coffee ready all day
Cons: when they sale you breakfast at a discount of 2people for $10 and you go next door to eat they be chargin you extra for egg or other staff
Location: is a few block away of Clifton Hill were all the fun begins
over all good hotel clean .the staff very nice the pool very clean and well maintain only they over charge for parking $30 a night which i tough it was included but that was a surprise whem i got charge separate
Comment from Hotel Management
Feb 24, 2018 by nicole, Hotel Management
thank you for yor review, we look forward to seeing you again
3 out of 5
Recommended
for Everyone
by A verified traveler from Niagara, Ontario

Close to Niagara Falls and other amenities.

Posted Feb 23, 2018
The bathroom needs better lighting. Not enough counter space and the pillows need to be replaced. Also, there was a leak in the hallway ceiling on the 12th floor. Water was dripping and I noticed a bin and bucket were placed there.
Comment from Hotel Management
Feb 24, 2018 by nicole, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler from Corning, NY

Fabulous!

Posted Feb 22, 2018
Pros: The view and next to so many attractions.
Cons: Can't think of anything to improve.
Location: Niagara Falls Ontario is fabulous! Clifton Hill attractions. Casino. And more across the famous Rainbow Bridge to NY. But bring your passport.
Location, location! Fantastic view of America's most amazing wonders. The weather was bad but it didn't matter since we were inside. Nice pool with sauna and hot tub. Wonderful. On site restaurant. Casino next door. Handy. The room was really beautiful. And a jet tube! Tv channels from US and Canada. Great professional staff. Top quality all the way.
Comment from Hotel Management
Feb 23, 2018 by nicole, Hotel Management
Thank you so much for the wonderful review, we are so pleased that you loved the view and ourlocation. We look forward to your return
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

nice hotel

Posted Feb 20, 2018
As promised wonderful view of both falls and some of the city. Room was very clean and updated. Great location to casino and only a 20 min walk to Clifton hill. Only complaint is there was absolutely no hot water! Unless you like ice cold showers. Parking on site.
Comment from Hotel Management
Feb 22, 2018 by nicole, Hotel Management
thank you for sharing your beautiful photos with us, what a view you had from you room. We apologize for the hot water, the issue has been corrected and fixed , we are sorry we let you down
2 out of 5
by A verified traveler from halifax

not Returning

Posted Feb 20, 2018
Pros: View of falls
Noisy fan in washroom tv in cabinet no hot water room not ready at 4:00 pm one package of coffee no creamers.
Comment from Hotel Management
Feb 21, 2018 by nicole, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
by A verified traveler from scarborough ont

Great location

Posted Feb 19, 2018
Hotel close to casino room was clean but 2 queen beds turned out to be 2 doubles. Tub was quite dirty. Room miles from elevator.
Comment from Hotel Management
Feb 19, 2018 by nicole, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A verified traveler from brooklin

Short and sweet

Posted Feb 18, 2018
Only stayed one night but the staff was friendly and helpful Great location 2 minutes from casino and a nice view of the falls Right in the middle of the action
Comment from Hotel Management
Feb 19, 2018 by nicole, Hotel Management
Thank you for sharing your wonderful feedback, we appreciate you letting us know how we did. We hope to welcome yoou again in the future
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Riverside view is not so bad at all😁

Posted Feb 18, 2018
Very satisfactory, given a complimentary breakfastt for 4 and a $20 compli-snack value coupon. Except that their door key does not work well, needed to try it several times and tell the front desk about it.
Comment from Hotel Management
Feb 19, 2018 by nicole, Hotel Management
Thank you mary for your feedback, we are sorry that you had troubles with the keys. We hope to welcome you again
3 out of 5
by A verified traveler from barrie

Posted Feb 17, 2018
Pics online a bit deceiving. Hallways could really use a paint update as paint is hopped and falling off.
Comment from Hotel Management
Feb 17, 2018 by nicole, Hotel Management
Thank you for sharing your feedback, we want you to know that we have begun remodeling our hotel , we will have half of it completed by end of april 2018. Please come back to see the updates to our floors 9-21