Ratings based on 3,832 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view of the falls.

Posted Aug 29, 2015
Pros: Compared to the other hotelswith this view it was a good value.
The room had a great view of the falls. The hotel is close to the Incline Tram to the visitor center. Walking distance to a lot of attractions.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice location I

Posted Aug 28, 2015
Gave us a room very far away from lobby very bad spot lots of empty rooms closer. Staff did not help. Don't let then put you in the wing
Comment from EPC
Aug 30, 2015 by nicole, EPC
Thank you for your review, i apologize for the location of the guest room provided, we have many varieties of guest rooms to choose from. We hope to welcome you back to let you experience the beautiful falls view rooms we offer
3 out of 5
Recommended
for Everyone
by A verified traveler from d

Definitely not newly renovated.

Posted Aug 26, 2015
Pros: View of the falls. Location to Casino and restaurants.
Cons: A larger window to view the falls. Remove worn wall paper.
Location: Casino and restaurants close by.
Great view of the falls, but the window is far to small compared to other rooms in the hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 25, 2015
Since I had made all the reservations for our road trip, Stan was surprised when the desk clerk said we are a day late. I had been sick for two days and lost track of the date. So my fault. The Oakes clerk quietly found us a nice room with falls view and the manage gave a discount. So yes nice experience with professional friendly staff.
Comment from EPC
Aug 29, 2015 by nicole, EPC
Thank you for your review, I am delighted that my staff were able to accommodate you and were understanding as well. We hope that your next trip to Niagara will be to stay at the Oakes Hotel.
3 out of 5
Recommended
for Families
by A verified traveler from North York, ON

If no view then you must go elsewhere.

Posted Aug 24, 2015
Pros: Pool was ok and the location was good.
Cons: Upgrading the facilities and some rooms, perhaps? Lower rates for rooms that don't have any views of the Falls.
Location: The Falls and some locale bars and shops.
For the price we paid, we were better off at a motel. This is based on the room we had. Our room was on the second floor overlooking the parking lot thus we did not get the view of the Falls. The fitness room looked like crap. There really wasn't much to offer. I suppose it doesn't get used much and probably not worth them to spend money on it. The pool was ok. The staff was pretty good. No complaints there. WiFi not worth getting. The signal cuts out, I guess you can say, and trying to update Facebook or whatever would take a long time.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Nice view, mediocre hotel

Posted Aug 24, 2015
View was excellent, even from 6th floor. Hotel needs updating, especially the washrooms. Don't flush the toilet in the night or you will wake your travel companions and probably neighbours as well. Some staff (check-in) were nice and also helpful. Chamber maids were complaining about work in the hallway. Watch the prices, not quite as advertised and with extra 8% destination charges, it adds up to be overpriced very quickly. Everything you buy at hotel has 21% tax with HST and destination fee (tax).
4 out of 5
Recommended
for Everyone
by A verified traveler from michigan!

Posted Aug 24, 2015
very nice room and great view!
Comment from EPC
Aug 29, 2015 by nicole, EPC
Thank you for your review
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the incline

Posted Aug 23, 2015
Great hotel really at the center of it all. Walking distance to good food, the incline down to the falls , and the We go bus system which if you get the adventure pass you have ride access for 48 hours on the wego buses
Comment from EPC
Aug 29, 2015 by nicole, EPC
Thank you for your comments, we are centrally located to many attractions and the welcome centre as well as many restaurants. No need for the car here, just walk or use the WE_GO bus.
3 out of 5
Recommended
for Everyone
by A verified traveler from Staten island, NY

Roomy

Posted Aug 23, 2015
Onky bad thing is the standup shower space is way too small.
Comment from EPC
Aug 29, 2015 by nicole, EPC
Thank you for your review, your comments will be passed along to the Director of Maintenance .
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Nice hotel right at falls.

Posted Aug 22, 2015
Nice. Could use more helpful concierge. Could use carts to load and unload.
Comment from EPC
Aug 29, 2015 by nicole, EPC
Thank you for your review, we appreciate your comments on how we can improve our quality of service.