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Reviews of Oban Inn

4 out of 5
Oban Inn
160 Front Street, Niagara-on-the-Lake, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 686 out of 1000 reviews" "
Rating 8 - Good. 239 out of 1000 reviews" "
Rating 6 - Okay. 53 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and friendly, property was very clean. Beautiful resort
Stayed 1 night in Apr 2024
Response from The Front Desk Team on Apr 20, 2024
Dear Neil,It is our pleasure having you at the Oban Inn.Thank you for a wonderful rating!Please visit us again in your future travels.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Front Desk Team on Apr 19, 2024
Dear Maureen,It is our great pleasure having you at the Oban inn.Thank you so much for a wonderful rating.We hope to see you again.

8/10 Good

Wyatt

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was nice cause it was old and historic. It’s also nestled in a beautiful little village. All of the staff was really nice. Other patrons, not so much. Very stuck up, snobby, unkind. I felt they were very rude to my SO and I. One farted in the elevator even and it was unusable for an hour.
Stayed 2 nights in Apr 2024
Response from The Front Desk Team on Apr 13, 2024
Dear Wyatt,Thank you for a very good rating.Please visit us again in your future travels.Take care.

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property, kind staff, clean everything.
Stayed 2 nights in Apr 2024
Response from The Front Desk Team on Apr 13, 2024
Dear Carlos,It is our pleasure having you at the Oban Inn.Thank you for a wonderful rating.Please visit us again in your future travels.

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, amenities
Coziness. Room quite small.
Stayed 1 night in Apr 2024
Response from The Front Desk Team on Apr 11, 2024
Dear Janet,Thank you for a wonderful rating!Please visit us again in your future travels.

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely Inn in a very pretty area.
Stayed 1 night in Mar 2024
Response from The Front Desk Team on Apr 7, 2024
Dear Judith,Thank you so much for a wonderful rating.Please visit us again in your future travels.Enjoy Spring!

10/10 Excellent

David P.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Front Desk Team on Apr 8, 2024
Dear David,It is our pleasure having you at the Oban Inn.Thank you so much for a wonderful rating.Please visit us again in your future travels.

10/10 Excellent

Kimberley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it. Nice cosy and clean room. Comfortable bed, really friendly staff at front desk. Very nice property!
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 6, 2024
Dear Kimberley,Thank you so much for visiting the Oban Inn.We appreciate the wonderful rating.We hope to see you again.

10/10 Excellent

Tobi

Traveled with partner
As always staying at the Oban is perfection. Amazing stay, great staff and wonderful location.
Stayed 1 night in Apr 2024
Response from Front Desk Team on Apr 4, 2024
Dear Tobi,It is our pleasure having you at the Oban Inn.Thank you so much for a wonderful rating.We hope to see you again.

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and service are excellent. Staff is excellent
Stayed 1 night in Mar 2024
Response from The Front Desk Team on Apr 3, 2024
Dear Anthony,Thank you so much for a wonderful rating.We hope to see you again.Enjoy Spring!

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the Niagara region, in my opinion. We love it here and will be back soon.
Stayed 1 night in Mar 2024
Response from The Front Desk Team on Mar 24, 2024
Dear Paul,Thank you so much for wonderful rating!We are so glad that you loved the Oban Inn.Please visit us again.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 1 night in Mar 2024
Response from The Front Desk Team on Mar 24, 2024
Dear Jeff,Thank you so much for a wonderful rating.We hope to see you again at the Oban Inn.Take care.

10/10 Excellent

Kenneth, Brantford

Stayed 1 night in Mar 2024
Response from The Front Desk Team on Apr 11, 2024
Thank you for the wonderful rating!It is our pleasure having you at the Oban Inn.Please visit us again in your future travels.

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from The Front Desk Team on Apr 3, 2024
Dear Robert,Thank you so much for a wonderful rating.Please visit us again in your future travels.Take Care

6/10 Okay

Kim

Liked: Cleanliness, property conditions & facilities
Asked for a small acknowledgement of my husbands 50th birthday. Which was ignored. Checkin lady even referred to my husband as “him”. This lady should not be on checkin at all. Very unfriendly. But the other lady at the front desk - Donna - was nice. Our hair dryer didn’t work. They forgot our ice, brought it to us 4 hours later only b/c I called again. Safe was broken. Not worth $250/per night.
Stayed 2 nights in Mar 2024
Response from Front Desk Team on Mar 12, 2024
Dear Kim,Thank you so much for your feedback. We will make sure that the issues you mentioned will be addressed right away.

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service
The property is quaint and located on a quiet street. The breakfast was very good and the service was acceptable. The technology is a little dated with a cd player in the room. The hvac system was loud.
Stayed 1 night in Mar 2024
Response from The Front Desk Team on Mar 4, 2024
Dear Susan,Thank you so much for your feedback.The Oban Inn will address your concern to improve our service to all hotel guests.Take care and we hope to see you again.

10/10 Excellent

Lester, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location. Friendly staff. Dining experience was superb.
Stayed 1 night in Feb 2024
Response from The Front Desk Team on Feb 24, 2024
Dear Lester,Thank you so much for a wonderful rating.We hope to see you again at the Oban Inn.

10/10 Excellent

terri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful well maintained Inn! Great location with a wonderful restaurant and great staff!
Stayed 1 night in Feb 2024
Response from The Front Desk Team on Feb 24, 2024
Dear Terri.Thank you so much for a wonderful rating.Please visit us again in your future travels.

6/10 Okay

Cecil

Traveled with partner, Traveled with family
Disliked: Staff & service
I think they need a more welcoming or more trained person at the reception. Upon stepping inside, the woman who "greeted" us was stern, to-the-point, no "welcome," and asked if about my wife (who was beside me and entered with me) : "Is this person with you?"
Stayed 1 night in Feb 2024
Response from General Manager on Mar 5, 2024
Dear Cecil,Your feedback is very important to us.We will make sure that the Front Desk Team will be informed about your concern to avoid from happening again. We will still hope that you can visit us in the future.

10/10 Excellent

Shelley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. This beautiful Inn is in a great location and the rooms are so cozy, quiet and comfortable.
Stayed 1 night in Feb 2024
Response from The Front Desk Team on Mar 8, 2024
Dear Shelley,Thank you so much for a wonderful rating.Please visit us again in your future travels.

10/10 Excellent

Christopher

Traveled with partner
Liked: Amenities
All as expected
Stayed 1 night in Feb 2024
Response from The Front Desk Team on Mar 5, 2024
Dear Christopher,Thank you for a wonderful rating.Please visit us again.Take care.

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from The Front Desk Team on Mar 5, 2024
Dear Colleen,Thank you so much for a wonderful rating.Please visit us again in your future travels.Take care.

10/10 Excellent

dimitra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loving the room!
Stayed 1 night in Jan 2024
Response from The Front Desk Team on Mar 5, 2024
Dear Dimitra,Thank you so much for a wonderful rating.We are so glad you loved your room.The Oban Inn Team will be waiting for your return.

10/10 Excellent

Elora

Stayed 1 night in Jan 2024
Response from The Front Desk Team on Mar 5, 2024
Dear Elora,Thank you so much for a wonderful rating.Please visit us again.Take care.

6/10 Okay

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
Disappointed
I appreciated being able to stay an extra day when the roads to the USA closed down however I did not enjoy being in an outside room with winter conditions. The floor was cold, the trip to get inside the hotel was unpleasant. I was not aware that the hotel closes down the bar so early. The hotel is in need of some care and updating. We have enjoyed staying there several other times but this was far from a luxury stay. I love the location and I am certain it would be lovely in the summer but my original booking was to stay IN the hotel.
Stayed 2 nights in Jan 2024
Response from The Front Desk Team on Mar 5, 2024
Your feedback is very important for us to improve the service and facilities of the property.We hope you can visit us again.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just discovered that O'Ban Inn is going to be 200 y/o in 2024. It is an elegant historical reminder of what it was like in the upper class in the 1800's. This is a bit of a slow part of their season, and a whirl-wind stay for us but it was still a pleasant stop over.
Stayed 1 night in Jan 2024
Response from The Front Desk Team on Mar 5, 2024
Dear Paul,Thank you so much for visiting the historical property of the Oban Inn.We will continue the 200 year of hospitality service and hoping to see you again in your future travels.

8/10 Good

Craig

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from The Front Desk Team on Mar 8, 2024
Dear Craig,Thank you for visiting us at the Oban Inn.We will continue to improve our service and facilities to make our guest comfortable and happy.

6/10 Okay

James

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I thought the staff could have been more welcoming. For instance, they made it clear that because we booked on Expedia, we were not entitled to the complimentary breakfast. Expedia is second class? And then right after ask us if we want to book for the dinner hour. Of course we said, "No thank you"
Stayed 2 nights in Jan 2024
Response from General Manager on Mar 5, 2024
Dear James,Your feedback is very important to us.We value every guest and each one is very important to us. The team will make sure that your disappointment will not happen again.Thank you so much for your visit at the Oban Inn.

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice, cozy, European style hotel It is located directjy across from the lake and a large park. And it’s only a 2 block walk to wonderful shops and restaurants. We had a very nice stay.
Stayed 2 nights in Jan 2024
Response from The Front Desk Team on Mar 5, 2024
Dear Andy,Thank you for a wonderful rating.We are so glad that you loved the location of Oban Inn.We hope see you again.

10/10 Excellent

Tobi

Liked: Amenities
Stayed 1 night in Jan 2024
Response from The Front Desk Team on Mar 5, 2024
Thank you for a wonderful rating.We hope to see you again at Oban Inn

10/10 Excellent

Caroline

Stayed 2 nights in Jan 2024
Response from The Front Desk Team on Mar 5, 2024
Dear Caroline,Thank you so much for a wonderful rating.We hope to see you again.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for an intimate stay where you can get a massage, spa treatment, drink at the nice bar during dining hrs, and meals at a very muted elegant cozy dining room. Main part of town with more restaurants and shops is only a couple blocks away, and the lake is only a block away.
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint stay in NOTL
Our annual post-Xmas stay in NOTL always includes staying at Oban Inn. Great location, amenities and atmosphere. We’ll definitely be back!
Stayed 1 night in Dec 2023
Response from The Front Desk Team on Dec 30, 2023
Dear David,Thank you so much for a wonderful rating!We are so glad that the Oban Inn is part of your post Christmas tradition.Please visit us again in your future travels.Have a prosperous new year!!!

10/10 Excellent

Antonio, New Hamburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going to NOTL for years but this was our first time at the Oban inn. Wow! The room is the nicest I’ve stayed at in NOTL! Charming yet updated and cozy. Beautiful French doors open into a sunroom/seating area with a view of the lake. Truly a very special property! Easy walk to town amidst century homes. Will definitely come again!!
Stayed 1 night in Dec 2023
Response from The Front Desk Team on Dec 30, 2023
Dear Antonio,Thank you so much for your great rating!!!We are so glad that you had a great experience at the Oban Inn.We will be waiting for your next visit.Have a Happy New Year!

10/10 Excellent

Kris

Stayed 1 night in Dec 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and the hotel is a fair price compared to the other over priced hotels in the town.
Response from The Front Desk Team on Mar 5, 2024
Dear Colin,Thank you so much for a wonderful rating.We hope to see you again at the Oban Inn.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location in NOTL and a Nice Hotel!
Wonderful staff, and a beautiful hotel in a great location just a block from the lake and a short walk to the Royal George Theatre, which is where we were headed during our stay. A little dated perhaps, and our mattress had seen better days. Be sure to ask for a room with a desk if you need one - our room didn't have a desk and I needed to get a little work done. We were promptly given another room, however, when we asked, and were not charged for an upgrade even though the new room was larger and had a sunroom. Overall, a very pleasant stay, and the restaurant was wonderful though service a little slow.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our experience. Would recommend and return. The restaurant is outstanding.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On-premises restaurant with fair pricing, and food of high quality.
Stayed 2 nights in Nov 2023

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the fact that it was a small inn within sight of Lake Ontario. A short walk to shops and restaurants. Free parking. The room was lovely. I would stay here again.
Stayed 4 nights in Nov 2023

8/10 Good

Jo-Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy walk to downtown area Rooms clean and good size.
Stayed 1 night in Nov 2023

4/10 Poor

Rodney

Stayed 1 night in Nov 2023

6/10 Okay

Dave

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The dinner at the Oban was excellent and beyond our expectation. Service in the restaurant was also excellent. Our room however was just average. We were on the 2nd floor and it was very loud from the people above us. Our actual room was nice.
Stayed 1 night in Nov 2023
Response from The Front Desk Team on Nov 30, 2023
Dear Dave,We are so glad that you had a great experience in the dining room.Thank you for your feedback with regard to you room. Your feedback is very important to us to improve our facility and service.Take care.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was smooth and easy. Room was outstanding. Dinner was fabulous
Stayed 1 night in Nov 2023
Response from The Front Desk Team on Nov 24, 2023
Dear Gary,Thank you so much for a wonderful rating.We are so happy that you loved your room and had a great dinner.Please visit us again.Take care

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property by the lake. Old building but completely renovated with elegant and peaceful decorating. Would highly recommend this property to friends.
Stayed 1 night in Nov 2023
Response from The Front Desk Team on Nov 27, 2023
Dear Sandra,Thank you so much for a wonderful rating!We are so glad that you had a great stay at the Oban Inn.Please visit us again.Take care