Ratings based on 336 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by Daniel from Pittsford

Anniversary Weekend.

Posted Feb 24, 2016 on Hotels
Anniversary weekend. The stay was very relaxing. About our only dislike was the room while very well decorated was a little darker than we would have liked. Painted a dark blue which was conducive for light. Overall nice stay. We would go back.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 18, 2016 on Hotels
5 out of 5
by Anthony

This traveler left a rating score only Posted Feb 9, 2016 on Hotels
5 out of 5
by Ken

Posted Feb 5, 2016 on Hotels
Awesome
5 out of 5
by Gregory

This traveler left a rating score only Posted Jan 29, 2016 on Hotels
1 out of 5
by A verified traveler from S

Complete disappointment

Posted Jan 23, 2016
Jan 16 2016 we arrived at the Prince of Wales Hotel for a wedding event and overnight stay. We were greeted warmly by the staff as we checked in. We were given a room and as we entered there was a very strong smell. We immediately opened all the windows and aired out the room. We noticed that the wallpaper was coming off the walls in serval places also. Upon entrance to the washroom we were surprised to see mold along the bathtub tiles. Was also noted that there was patches of wall paper in the bathroom that were used to cover imperfections. We then noticed 3 oranges that were left for us in the living room table. When we picked them up one was rotten and completly rotten on the bottom. I would not expect this in a 100 dollar a night room and in this case we were paying 350 a night. At this price point you would never expect the conditions that were present. I did inform through an email of the conditions and our dissatisfaction. The information was given in a very professional matter with out even looking for compensation. I waited for 5 days after the email was sent with no response. At this point I resent the email and asked for acknowledgement. With no response. I would not suggest this hotel. no customer service and little regard to their customers and the valuable feed back that they offer. Absolutely the worst stay I have ever experienced in well over 1000 hotels I have stayed in.
5 out of 5
by Steve from Port Perry

New Years Day

Posted Jan 4, 2016 on Hotels
Great room and overall experience !
4 out of 5
by A verified traveler

An elegant stay

Posted Jan 2, 2016
Our time at Niagara on the Lake was truly marvellous. The Prince of Wales was the highlight of the trip. Most noted was afternoon tea in the elegant salon and the extra soft bedding in our rooms.
5 out of 5
by KAREN from Oakville,

Posted Jan 1, 2016 on Hotels
We live only an hour away but wanted a get away that was sureal. The hotel is located right downtown and has all the charm of the surrounding area. Service, amenities and cleanliness was excellent. Plan on going back very soon.
5 out of 5
by william

This traveler left a rating score only Posted Dec 31, 2015 on Hotels