Indoor pool, open 8:00 AM to 10:00 PM, sun loungers

Reviews of Quality Hotel & Suites At The Falls

2.5 out of 5
Quality Hotel & Suites At The Falls
240 1st Street, Niagara Falls, NY

Reviews

6.4
Rating 10 - Excellent. 212 out of 1003 reviews" "
Rating 8 - Good. 242 out of 1003 reviews" "
Rating 6 - Okay. 226 out of 1003 reviews" "
Rating 4 - Poor. 166 out of 1003 reviews" "
Rating 2 - Terrible. 157 out of 1003 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

Traveled with family
Disliked: Amenities, property conditions & facilities
I paid for the rooms using Expedia and after I got to the room I noticed a $200 incidental fee on top of what we paid Expedia
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There weren't a whole lot of dining or restaurants around the area. Im thinking because of it being the off season
Stayed 2 nights in Feb 2024

2/10 Terrible

Lynn

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a disappointment. There were a few gems of employees sprinkled in, but most were not service focused at all. Room service was at request, so I requested it - they never came. I asked for towels, they never came and eventually, I would need to go down to the desk to get them. Breakfast was cold pancakes and cold eggs - guests were an afterthought. The pool area did not have many towels sticked, which made it hard with kids. The hot tub wasn't hot, and there were children there without supervision (which wasn't the hotels fault, but no safeguards at all). I do not recommend this hotel - and I am typically understanding.

4/10 Poor

Tara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

marnie

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
As it was off-season, I got an un-beatable rate. Clean, quiet, coffee, fridge, microwave, and free breakfast if I got down there before 10:30. Very nice.
Stayed 4 nights in Oct 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady on 5he desk was amazing
Stayed 1 night in Jan 2024

2/10 Terrible

Vincente

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
sadly very disappointed
Stayed 1 night in Jan 2024

8/10 Good

JENNIFER

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location!!!!!! However, unless you need a handicap room, do not take one! The door closes soooo slow that we literally had to wait minutes before heading out....and ours had a frame that was not secure. Next up, no shower hot water and the sliding bathroom door was off it's hinges so we didn't try to close it. TV options were excellent 👍👍 Pool and hot tub were great and just what we needed. Thumbs down to parents who did not make their kids follow the rules and jumped multiple times into the bubbling hot tub. Thumbs down to people wearing street shoes and clothes into the pool area to talk to others after coming in from the outside..... Great fitness facilities!! Good continental breakfast. I understand after watching one guy fill up almost a trays worth of sausage and go back to the hallway (I hope to feed his whole family????) , that the pickings were sparse while we were there. Good food we got nonetheless! We had a fabulous time regardless. Clean facilities, great staff, quiet night. Thank you.
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Liked: Staff & service
Disliked: Amenities
Convenient
Stayed 1 night in Jan 2024

8/10 Good

Damion, Brampton

Stayed 2 nights in Dec 2023

6/10 Okay

Justin

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was excellent would definitely go back again and tell my friends and family about it I'm sure I'll be going back again soon!!!!
Stayed 2 nights in Dec 2023

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Julie

Stayed 1 night in Dec 2023

10/10 Excellent

aleja

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Edwin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jean-François

Stayed 1 night in Dec 2023

10/10 Excellent

Alessandra

Stayed 2 nights in Dec 2023

4/10 Poor

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Sandra

Stayed 1 night in Dec 2023

2/10 Terrible

Muhammad Uzair

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t ever stay here. They were extremely unorganized. Room was dirty, food decaying in the fridge of someone else. Broken curtains and very bad breakfast.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nickless Dinell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Fawn

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Nicole

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Overall this hotel wasn’t the most clean or prepared, when coming in to the room, our beds had stains on the comforters and hair on top of the bed, there was also no toilet paper in the room upon arrival, not sure if this is a normal thing for this hotel but when I called the front desk they told me to pick it up from downstairs, even when picking it up from downstairs the toilet paper didn’t look sanitary and rolls were squished and just looked dirty….I don’t think I would come back to this hotel again, unless it was my only option, overall I would rate this hotel a 4.5/10
Stayed 2 nights in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Suzy

Stayed 1 night in Nov 2023

8/10 Good

Fabien

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Very close to Niagara falls
Stayed 1 night in Nov 2023

6/10 Okay

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel accommodations were excellent. However charging $100 CAD per night to park your vehicle is outrageous!

8/10 Good

Brenda

Traveled with group
Liked: Staff & service, amenities
The hotel itself is older - ie stucko ceiling and walls, painted woodgrain doors, etc. - but it has some upgrades done - ie. new toilet, shower. Our two beds had one with pillow top but the other was an older 8" this mattress with thin pad on and the springs squeeked with any movement. The price was right/affordable and it was pretty clean (except for flies in bathroom ceiling light). Free breakfast was very nice - coffee, juice, eggs, pancakes, sausage, waffle maker, yogurt, toast. There was also coffee and tea at all hours in the lobby. Overall we were out of our room and in town all day and only in our room for nights so it served our purpose. Seneca Casino was walking distance too. Would stay here again although not too fancy a place.
Stayed 3 nights in Nov 2023

6/10 Okay

Scott

Traveled with family
Liked: Room comfort
Ok hotel, good price
Ok hotel, good price
Stayed 1 night in Nov 2023

10/10 Excellent

Yvonne

Stayed 1 night in Nov 2023

10/10 Excellent

JOYEUSE DOMINIQUE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like
Stayed 2 nights in Nov 2023

8/10 Good

Jason

Stayed 1 night in Nov 2023

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After all the extra charges I could have stayed at a nice hotel.60.00 dollars to park for 3 days in their own lot. Absurd. Dirty pool and hot tub. No buffet breakfast. Room was terrible . The property outside was not safe.

2/10 Terrible

Nicole

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid. Sleep in your car.
We were skeptical when we pulled up. Hotel isn't in bad shape, pool was closed when we got there. They put us at the far end of the hall on the third floor when we saw literally no one else around. Smelled pretty awful. We arrived late so we just wanted to sleep and be on our way. Room was pretty filthy. Sink was clogged. Bathroom door didn't shut. I had to wipe down the table because there was filthy on it. Hadn't really been vacuumed. Slept, got up, went to the Continental breakfast... It was fine. It says only two waffles per person. We passed a room with a broken off lock, and one that had a giant air dryer running constantly with a towel blocking the bottom of the door. Who knows what happened in there. The kicker is when we went to leave, for some reason my husband opened the nightstand drawer... There was a lighter, drug paraphernalia, a scale with drug residue, carmex and diapers. The girl at the front desk was just basically like oh they should've cleaned better. Let me make this clear. Drug. Paraphernalia. And she didn't bat an eye. My kids could've touched it. Avoid this place at all costs. I tried to add photos of the paraphernalia but it won't let me upload anything.
Stayed 1 night in Nov 2023

6/10 Okay

Nirjon

Liked: Cleanliness, staff & service, property conditions & facilities
No parking for people who staying
Stayed 2 nights in Aug 2023

2/10 Terrible

BIGDAWG

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Their was Roaches in Our room and many other people had the same problem, just not very clean at all. The workers were very nice, the other problem is on their site it says legends bar and restaurant opens at 4pm, they didn't even have workers to make food and it opened about 5:30pm
Stayed 2 nights in Nov 2023

10/10 Excellent

ewa

Liked: Cleanliness
Very nice and clean property.
Stayed 1 night in Nov 2023

10/10 Excellent

Kristian

Stayed 1 night in Nov 2023

2/10 Terrible

corey

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Low class, disappointing, not for a family.
Do not recommend this location, not of cleanliness or quality, high volume there due to a bar. Overall very low class.
Stayed 2 nights in Nov 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Pool and hot tub were nice. The Legends bar was great. The continental breakfast was okay. The only negative thing was the parking. The parking lot was full about 12 parking spaces. I had to pay an extra $20. to park on the street.
Stayed 1 night in Nov 2023

6/10 Okay

Behrouz

Traveled with family
Disliked: Property conditions & facilities
The room was clean but inside the hallway elevator wasn’t clean as it should be.
Stayed 2 nights in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Carmen

Traveled with partner
Liked: Staff & service
The staff in the lobby was clean. The room could’ve been a little cleaner, including the bathroom, the room had. Hey microwave, good size refrigerator, and a coffee maker that was good. In the ad for the hotel, it says breakfast included but they do not say it’s a continental breakfast during the week and only a hot breakfast served only on weekends. and we were charged for parking on the property even though it said that there was a limited parking for guests. They never said that there was an extra charge for parking until you get to the lobby.
Stayed 3 nights in Oct 2023

8/10 Good

Shahidul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
it is located close to Falls.
Stayed 2 nights in Oct 2023

8/10 Good

kayla

Traveled with partner
Liked: Staff & service
it was a since relaxing place to stay, the pool and Jacuzzi could be a little cleaner but over all it's nice and in walking distance of the falls and the casino and you have PLENTY of places to eat from.
Stayed 1 night in Oct 2023

2/10 Terrible

Krishnan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good. The rooms are not clean and not cleaned everyday. Staff service was very poor. Property is old and not repaired or rehabilited.
Stayed 2 nights in Oct 2023

6/10 Okay

Gabrielle

Liked: Staff & service, amenities
It was a great stay staff were working so hard and stayed super friendly, there was minor problems with the room and parking was the biggest problem a charge of $20 a day for limited parking and if the lot is full you need to park 2 blocks down in a garage
Stayed 3 nights in Oct 2023

8/10 Good

michelle

Traveled with partner
Didn’t like that you had to pay for parking and it was a quarter mile away and had to walk to it
Stayed 2 nights in Oct 2023