Ratings based on 1,671 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
by A verified traveler
Not as close to falls as you thinkPosted Sep 26, 2015
Parking was 14$ and I was only in hotel for less than 6 hrs car was only in lot for 4 hrs as I had to drive to casino and park
for Everyoneby A verified traveler from Nanaimo Bc
Spacious hotel close to attractionsPosted Sep 24, 2015
The room was very large and comfortable.Close to bbus line for getting around. Staff was friendly and helpful. Clean but could use some updates (toilet handle broke) IHOP restaurant was expensive but close to other options.
for Everyoneby A verified traveler from Columbus, Ohio
Nice HotelPosted Sep 22, 2015
Pros: Everything was to my satisfaction.
Cons: Update bathroom photos on website. I almost didn't choose this hotel because of the picture of the shower. Shower in our room was updated.
Great walking distance to most of the attractions. Fast check in experience.
for Everyoneby A verified traveler
Posted Sep 22, 2015
Nice room with jacuzzi and near of the niagara falls -3min.
by A verified traveler from Brampton Ontario
Would not go backPosted Sep 21, 2015
Pros: The rooms were very spacious and comfortable.
Cons: 1. stop taking advantage of customers 2. Get a new manager that is respectful to guests.
The hotel itself was nice however, it was the staff that made it unpleasant. I had paid on expedia which stated that I Paid for everything in full. Upon my arrival I was told about the parking fee which I think is ridiculous, however I agreed to pay it. When I was checking out I was informed about the hotel service fee, Niagara Falls special fee and that there was taxes on top of that. When I discussed my displeasure with the unknown fees and the fact that he did not tell me about them when he checked me in the day prior, he would not look at me and seemed dis-interested in discussing further. He told me that on my reservation it stated that I would have to pay for extra fees. When I arrived home I reviewed my reservation documents and it clearly states "This total includes taxes and service fees". Needless to say I do not appreciate being taken advantage of and therefore I would never go back.
for Everyoneby A verified traveler from Long Island, New York
Everything was ok.Posted Sep 19, 2015
The front desk staff should be more warm. There was two different occasions that I had to make questions and they were very impersonal, there were turning and checking something else during I was making questions. There was a men in our checking in and he was like rushing me to finish all my question about the attractions and local information.
for Everyoneby A verified traveler from Lynchburg, VA
It's a nice hotel close to the fallsPosted Sep 18, 2015
Pros: The pricing was fair, paid parking was plentiful and the hotel is easy to get into and out of.
Cons: I'd rather not have the hidden facility fee added, these costs should be added into the room charges up front.
Location: The hotel is a few blocks away from the actual falls, but it was not a bad walk to close by restaurants and the main falls attractions.
This hotel is very nice, not right on the falls, but close enough to easily walk to the major attractions. The bus stop is also close by, if you'd rather ride. The staff was friendly and helpful and responded quickly to any needs we had.
for Everyoneby A verified traveler
Posted Sep 18, 2015
This hotel is close to the attractions. We walked to the Skylon and the falls easily. I received a good value for the room. Probably not the best condition but not the worst facility. I would stay again for sure.
for Everyoneby A verified traveler from earth
Cheap for a rundown hotel.Posted Sep 17, 2015
The shower was terrible... Charges extra $16 parking and $5 waste disposal What ever that is.... Be warned add 20 to the bill.
for Everyoneby A verified traveler from Borden
Good hotel, fair prices.Posted Sep 16, 2015
The hotel wasn't far from Rainbow Bridge, which is what we where looking for. It also had an IHOP attached to it which had an awesome selection of pancakes. There isn't anything I would change about the hotel or the room itself.