Lobby sitting area

Reviews of Residence & Conference Centre - Niagara-on-the-Lake

2 out of 5
Residence & Conference Centre - Niagara-on-the-Lake
137 Taylor Road, Niagara-on-the-Lake, ON

Reviews

7.2

Good

Rating 10 - Excellent. 207 out of 1000 reviews" "
Rating 8 - Good. 385 out of 1000 reviews" "
Rating 6 - Okay. 256 out of 1000 reviews" "
Rating 4 - Poor. 80 out of 1000 reviews" "
Rating 2 - Terrible. 72 out of 1000 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mr PG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above expectations in every way
Wow...what a place. This is obviously a college residence for students most of the time, and yet it works very well as a cost-effective base for exploring the Niagara region. The drive down to Niagara Falls is easy and under 15 minutes, and the property is easy to find as well -- just off the highway. Our apartment was almost identical inside to the one we had at the Residence and Conference Centre in Ottawa, only this Niagara version was better. Carpetted rooms. Desks and TVs in both bedrooms. Spotless bathroom. And the campus is very attractive, too. Plentiful parking right outside the building. Laundry facilities are on site too, if you need them. Bring your own cookware/plates/kitchen equipment if you plan on cooking, though, as apart from a fridge and microwave, the cupboards in the kitchenette are bare. That being sid, with the choice of restaurants and breakfast places in Niagare Falls and NOTL, you will probably (like us) not particularly care! We would certainly come back to this place.
Stayed 2 nights in Aug 2023
Response from Erin - Residence Service Representative on Sep 3, 2023
Hello, thank you for taking the time to write such a kind review. We're happy you were able to experience how beautiful the campus is in the summer. We certainly hope to welcome you back in the future.

10/10 Excellent

Alexandra

Stayed 1 night in Aug 2023

10/10 Excellent

jane

Stayed 2 nights in Aug 2023
Response from Erin - Residence Service Representative on Sep 3, 2023
Hi Jane, thank you for the perfect rating. We're glad to hear your stay with us was such a positive experience. We hope to see you again in the future.

8/10 Good

Susan

Traveled with family
Liked: Amenities
Good location. Near wineries and outlet mall. Great rates. Very suitable for families.
Stayed 1 night in Aug 2023
Response from Laura - Sales Manager on Sep 6, 2023
Thank you for your rating and review. I am glad to see you enjoyed your stay, and that the location fit your needs! We do hope to welcome you back the next season if you are back in the Niagara Region.

10/10 Excellent

Quoc

Stayed 1 night in Aug 2023
Response from Erin - Residence Service Representative on Sep 3, 2023
Hello, thank you for the perfect score and taking the time to review your stay. We're happy to hear you had an enjoyable experience with us.

8/10 Good

Bryan

Traveled with partner
Liked: Cleanliness, staff & service
Liked having kitchen facilities. Decor a bit run down but very clean. Price was good.
Stayed 3 nights in Aug 2023
Response from Egypt - Residence Services Representative on Aug 26, 2023
Hi Lisa, thank you for the 4/5 score! We're happy to hear you had a pleasant stay with us and hope to welcome you back next time you're in town!

10/10 Excellent

Seghier

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 4 nights in Aug 2023
Response from Egypt - Residence Services Representative on Aug 26, 2023
Hi Seghier, thank you for the perfect 5/5 score! We hope to be able to welcome you back the next time you're in town.

6/10 Okay

Sallal

Traveled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Egypt - Residence Services Representative on Aug 24, 2023
Thank you for staying with us. We appreciate and value your feedback regarding your recent stay

2/10 Terrible

Raqib

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No running water, not able to flush sink.Appliances are falling apart
Stayed 1 night in Aug 2023
Response from Kevin Fochuk- General Manager on Aug 24, 2023
Thank you for staying with us and for taking the time to give us a review. We sincerely apologize for the issues experienced during your most recent stay. Unfortunately, unbeknownst to us there was an accident, a local water main was struck, forcing an emergency water shutoff that affected your stay. We invite you to connect directly with our property to discuss and assist you with your experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Was a last minute stay but pleasantly surprised! Staff was delightful, room was massive and you couldn’t beat the price!!
Stayed 1 night in Aug 2023
Response from Egypt - Residence Services Representative on Aug 24, 2023
Hi Michael, thank you for the perfect score! We hope to be able to welcome you back the next time you're in town.

10/10 Excellent

Erin

Stayed 3 nights in Aug 2023

8/10 Good

Darioush, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities
Convenient
Stayed 1 night in Aug 2023
Response from Egypt - Residence Service Representative on Aug 21, 2023
Hello Darioush, thank you for the 4/5! We hope to be able to welcome you back the next time you're in town.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent for what we needed.
Stayed 3 nights in Aug 2023
Response from Egypt - Residence Service Representative on Aug 24, 2023
Hello Paul, thank you for staying with us and for the positive review. We hope to see you again!

8/10 Good

Su Yen

Traveled with family
It was a spacious, clean dormitory style apartment. We asked for a hair dryer and extra towels at the front desk and they were quick to provide those. It’s not a luxurious place at all, but it was affordable and the beds were surprisingly comfortable. It was very quiet throughout our weekend stay. We were happy to have stayed here.
Stayed 2 nights in Aug 2023
Response from Egypt - Residence Services Representative on Aug 20, 2023
Hello Su Yen, thank you for taking the time to leave us your review. We appreciate your feedback, and hope you will consider staying with us again in the future!

10/10 Excellent

bill

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was confusing getting to property, GPS says take Lampen but driveway is closed off?(even when you put address in) Staff were all very pleasant and helpful, very clean. Dont expect the Ritz hotel this is a Dorm room hotel has the basics which is all we needed, nice having separate rooms. Only complaint was our room had a continuous humming noise which was irritating, and could use brighter lights in bathroom. Room 600 For the price you cant beat it will return for sure.
Stayed 2 nights in Aug 2023
Response from Sylvia - Residence Services Representative on Aug 21, 2023
Hi Bill, thank you so much for your feedback.Suite 600 is actually directly below our Maintenance Room, so it makes sense that you may have heard a humming sound. If you'd like, for future bookings you can include that you do not wish to be placed in suite 600 in your booking comments, and we can make sure you're placed in a different room.We look forward to seeing you again!

10/10 Excellent

Laurie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze. I love the fact that the bedrooms are separated with doors .
Stayed 1 night in Aug 2023
Response from Egypt - Residence Services Representative on Aug 20, 2023
Hello Laurie, thank you for the 5/5! We're so happy to hear you enjoyed your stay with us.

8/10 Good

Lynne

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Egypt - Residence Services Representative on Aug 20, 2023
Hello Lynne, thank you for staying with us and for the positive rating. We hope to see you again!

8/10 Good

Leo

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Egypt - Residence Services Representative on Aug 20, 2023
Hello Leo, thank you for the positive rating. We hope to welcome you back in the future!

6/10 Okay

Crystal

Not what we were expecting. Difficult to get to and didn’t realize it was actually a student dormitory during the school year.
Stayed 1 night in Aug 2023

10/10 Excellent

just

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! Cheaper and more spacious than a hotel.
Stayed 3 nights in Aug 2023
Response from P. Carson on Aug 18, 2023
We love to hear great feedback from our guests! thank you for choosing to stay with us.

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
It's simple, but very clean and i loved the bed/sheets. There are two rooms which is great. Folks at the desk were very nice. If you don't mind simple, this is the place.
Stayed 1 night in Aug 2023
Response from Sylvia - Residence Services Representative on Aug 16, 2023
Hi there Alana, Thank you so much for your glowing review. We hope you will keep us in mind for the next time you're in town!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gardens on the property are beautiful.
Stayed 1 night in Aug 2023
Response from Sylvia - Residence Services Representative on Aug 16, 2023
Hi Robert, Thank you for your lovely review. The gardens are actually tended by our Horticulture students! We hope you will be back to see the gardens again.

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this place because it offers free parking and it has a big laundry room with about 7 laundry machines and 7 dryers. I was making a road trip around Ontario, so this place was useful to wash my clothes. Also, in front of the residence, there is a college where surprisingly offers a wide range of wines for a fair price.
Stayed 2 nights in Aug 2023
Response from Egypt - Residence Service Representative on Aug 24, 2023
Hello Maria, thank you for staying with us and for the positive review. We hope to see you again!

8/10 Good

Julia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, closed to highway and Outlet mall. There are two rooms in the suite to share 1 washroom. Good for family or 2 people or 2 couples. The price is good, compair with other hotels in Summer. Bring your hairdryer if you need it.
Stayed 1 night in Aug 2023
Response from Sylvia - Residence Services Representative on Aug 16, 2023
Hi Julia, Thanks so much for your review! For future reference, we do have hairdryers down at the front desk, you need only to request one. We hope you will consider staying with us again in the future!

10/10 Excellent

james

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
property was as advertised
Stayed 2 nights in Aug 2023
Response from Erin - Residence Service Representative on Aug 10, 2023
Hello James, thank you for the 5/5! We're so happy to hear you enjoyed your stay with us.

10/10 Excellent

Varghese, Bellerose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Erin - Residence Service Representative on Aug 10, 2023
Hi Varghese, thank you for the perfect score! We hope to be able to welcome you back the next time you're in town.

10/10 Excellent

Jolanda

Stayed 2 nights in Aug 2023
Response from Erin - Residence Service Representative on Aug 9, 2023
Thank you for the perfect rating. We hope to welcome you back in the future.

8/10 Good

jacqueline

Stayed 1 night in Aug 2023
Response from Laura - Sales Manager on Sep 6, 2023
Thank you for the rating. We hope to welcome you again!

8/10 Good

Derek

Traveled with family
Liked: Cleanliness, staff & service
Please bring back Benchmark restaurant.
Stayed 1 night in Aug 2023
Response from Laura - Sales Manager on Aug 18, 2023
Thank you for staying with us. We all want the Benchmark Restaurant back!! We appreciate your business.

8/10 Good

Katrine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only concern I have is that the cafe should have bottled of water available to purchase.
Stayed 2 nights in Aug 2023
Response from Laura - Sales Manager on Aug 18, 2023
We appreciate you choosing to stay with us. We are pleased that you had a good stay. Thanks for the suggestion regarding the water I will pass this along. We do hope to welcome you back, the next time you are in the area.

8/10 Good

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lighting in the kitchen was not not good. TVs are very small and hard to watch while in bed
Stayed 2 nights in Aug 2023
Response from P. Carson on Aug 18, 2023
Thank you for staying with us and for taking the time to provide us with your valuable feedback.

8/10 Good

Marjorie

Traveled with family
Liked: Amenities
Rooms were clean, area for vending was efficient and easy, front desk staff was very helpful. I would stay there again
Stayed 3 nights in Aug 2023
Response from Egypt - Residence Services Representative on Aug 6, 2023
Hello Majorie, Thank you so much for your lovely review. We hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Little gem near Niagara region
Its very good place to stay for short time. Very clean and perfect for the price range.
Stayed 1 night in Aug 2023
Response from Egypt - Residence Service Representative on Aug 6, 2023
Hello, thank you for the ten out of ten. We're happy to hear you had an enjoyable stay and we would love to welcome you back the next time you're in town.

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities
This was not originally a hotel, it's a converted dormitory on the college campus. It is quite bare bones, not even a hair dryer. The beds were reasonably comfortable and it was clean. There is no breakfast not even coffee in the lobby. There is a self service vending area with a self service kiosk that wanted us to create an account. We passed. The only nearby food was a McDonalds or the food court at the outlet mall. We left a day early.
Stayed 3 nights in Aug 2023
Response from Laura - Sales Manager on Aug 18, 2023
Yes, you are correct we are Hotel Alternative and supply hotel rooms during the summer months. From September to April we are fully a student residence. I am sorry that we were not the match for you. Hopefully you were able to find another place that met your needs a little better. Thanks for giving us a try!

8/10 Good

Morag

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price, staff very helpful, good value for the price
Stayed 2 nights in Aug 2023
Response from Egypt - Residence Service Representative on Aug 6, 2023
Thank you for staying with us and for the positive review. We hope to see you again

6/10 Okay

Santhosh

Stayed 1 night in Jul 2023
Response from Laura - Sales Manager on Aug 24, 2023
Thank you for rating. We do hope to welcome you back next season.

10/10 Excellent

Bindesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Erin - Residence Service Representative on Aug 3, 2023
Hi there Bindesh, thank you for the 5/5. We're happy to hear you enjoyed your stay with us and we appreciate you taking the time to share your experience.

8/10 Good

Starre

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and reasonable. Very basic great for a one night stop. No other amenities but didn’t need any.
Stayed 1 night in Jul 2023
Response from Egypt - Residence Service Representative on Aug 6, 2023
Hello Starre, Thank you so much for your lovely review. We hope to see you again soon!

8/10 Good

Masoud

Stayed 1 night in Jul 2023
Response from Egypt - Residence Services Representative on Aug 20, 2023
Hello Masoud, thank you for staying with us and for the positive rating. We hope to see you again!

10/10 Excellent

Suneet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Was just 10 minutes drive from Clifton Hills.
Stayed 2 nights in Jul 2023
Response from Sylvia - Residence Services Representative on Jul 31, 2023
Hi there Suneet, Thanks so much for your glowing review. We hope to see you again in the near future!

8/10 Good

Starre

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very basic, but clean and convenient and very reasonable for the area.
Stayed 1 night in Jul 2023
Response from Sylvia - Residence Services Representative on Jul 31, 2023
Hello Starre,Thanks so much for your review. We hope will see you again the next time you're in town!

8/10 Good

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities
It’s Ok for a budget price
Stayed 1 night in Jul 2023
Response from Sylvia - Residence Services Representative on Jul 31, 2023
Hi Eduardo,Thank you for taking the time to leave us your review. We appreciate your feedback, and hope you will consider staying with us again in the future.

10/10 Excellent

Imelda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was conveniently located to nearby tourist attractions. Apart from the fact that it's a little difficult to locate, it was a good choice and the price is amazing.
Stayed 2 nights in Jul 2023
Response from Sylvia - Residence Services Representative on Jul 31, 2023
Hello Imelda,Thank you so much for your lovely review. We hope to see you again soon!

8/10 Good

tarja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and quurt but there wasn't enough single to find it. We were looking for a sign that read Residence and Conference Centre but it turns out it was Niagara college sign instead.
Stayed 1 night in Jul 2023
Response from Laura - Sales Manager on Jul 28, 2023
Thank you for your review. Yes you are right, following the Niagara College signs are the easiest way to find our location. Our Residence & Conference Centre sign is only at the top of our building. We do hope you enjoyed your stay and we do hope to have the opportunity to welcome you back the next time you are in the area.

8/10 Good

Constance

Liked: Cleanliness, staff & service
This is a great place to stay for a night or two. I’ve stayed here in the past and it’s clean, basic and good value. This time though, there was a lot of roadwork and construction happening which meant access was difficult and there is poor (no) signage to direct people who are booked to stay there which explains how to get there once you reach campus. Otherwise, it was a good stay.
Stayed 2 nights in Jul 2023
Response from Laura - Sales Manager on Jul 28, 2023
Thank you for choosing to stay with us. We are eagerly awaiting the end of the nearby construction, I am sure once it is fully completed, it will be a bit smoother of drive in. We look forward to welcoming you back to our property the next time you are in the area.

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t be fooled, you’re staying in dorm rooms. There was some sort of camp going on but I stayed on a floor that wasn’t occupied by campers. Overall, it was quiet and worth the price. It’s very inexpensive compared to hotels in the area.
Stayed 1 night in Jul 2023
Response from Erin - Residence Service Representative on Jul 25, 2023
Hello, thank you for the positive feedback. We're happy to hear you had an enjoyable stay with us and we hope to welcome you back in the future.

10/10 Excellent

Mo

Stayed 1 night in Jul 2023
Response from P. Carson on Jul 24, 2023
Thank you for staying with us and for the positive review. We hope to see you again

8/10 Good

Jodi

Stayed 1 night in Jul 2023
Response from Erin - Residence Service Representative on Aug 10, 2023
Hello Jodi, thank you for the positive feedback. We're glad to hear you had an enjoyable stay with us.

6/10 Okay

Theodore

Traveled with family and small children, Business traveler
The room was college dorm-ish. But it was clean, adequate for a nights stay and the staff were very friendly and great!
Stayed 1 night in Jul 2023
Response from Laura - Sales Manager on Jul 20, 2023
Good Day, Yes, we are Student Residence and open as a hotel alternative during the summer months. We are pleased that you enjoyed your stay with us. Thank you

10/10 Excellent

ANGELA

Stayed 1 night in Jul 2023
Response from Erin - Residence Service Representative on Jul 20, 2023
Hi Angela, thank you for the ten out of ten. We're happy to hear you had an enjoyable stay and we would love to welcome you back the next time you're in town.