Ratings based on 871 Verified Reviews

3.9 out of 5
79% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Dunnville, Ontario

Great location

Posted Dec 15, 2017
Check in was great and Andrew was amazing. The beds we're very comfortable and the room clean. The location is within walking distance to many things. Would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Quick stay

Posted Dec 13, 2017
My girlfriend and I arrived late and had to leave early the next day. The hotel staff was extremely friendly and efficient, honestly the nicest I've personally experienced. Would definitely stay here again.
Comment from Hotel Management
Dec 14, 2017 by Victor, Hotel Management
David Thank you very much for the wonderful feedback. I am glad to hear you enjoyed your stay with us. Thank you
1 out of 5
by A verified traveler from Barrie, ON

Bug infestation! Screaming kids in the halls

Posted Dec 11, 2017
Pros: Bed was comfortable, TV channel selection was great.
Cons: Having the room fumigated for bugs would be very helpful.
Initial intake was great. The hotel staff was outstanding. We got to our room and it appeared fine. However, soon after the screaming kids started running up and down the halls (there was a hockey tournament in town). Around 10pm there was a rather large bug crawling on the TV. We called the front desk and they sent up a rep to have a look (of course by this time the bug was gone). He asked us if we wanted to move rooms, which was prompted with an immediate YES. He left and while we waited for the front desk to move us we found two more bugs in the room. We captured one to show the reps that we weren't crazy stating we found bugs in the middle of December. The move to the other room was better. Less noise. But by this time we were concerned there would be more bugs, so we were up half the night watching for them. So overall a terrible experience, and I wouldn't recommend this hotel. The one bright spot was the staff was very helpful and never doubted us for a second.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Ab

Nice price for an amazing hotel.

Posted Dec 10, 2017
Was so nice that everything was so close from the hotel... shopping, Niagara falls, casino, Church, etc.
Comment from Hotel Management
Dec 14, 2017 by Victor, Hotel Management
Victor Thank you very much for the wonderful comments. Victor
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2017
Pros: Close to casino
Location: Casino
Shopping and show at the casino was the reason to stay here
Comment from Hotel Management
Dec 14, 2017 by Victor, Hotel Management
Thank you for choosing us to be the hotel you stayed. We hope to see you again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2017
Great hotel. Close to the border and great for a one night stay if shopping in the area. Price is very reasonable!
Comment from Hotel Management
Dec 8, 2017 by Dan, Hotel Management
Thank you for the review. We are so happy to hear that you enjoyed your stay with us and our close proximity to Canada, as well as many attractions in the area. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton, On

Sheraton doesn't disappoint

Posted Dec 4, 2017
Great hotel by the Falls (no view on lower floors) And a quick walk across the street to the Casino
Comment from Hotel Management
Dec 8, 2017 by Dan, Hotel Management
Thank you for the review. It is great to hear that you took advantage of our convenient proximity to many attractions in the area as well as the Falls. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2017
Very Nice! Everything about our stay was peaceful and comfortable, which was what we wanted.
Comment from Hotel Management
Dec 7, 2017 by Dan, Hotel Management
Thank you for the review. We are so happy to hear that you were completely satisfied with your stay at our property. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2017
Good location. Hotel Stay helpful. Front Desk helpful too. Sharks were cool
5 out of 5
Recommended
for Couples
by A verified traveler

Excellent Staff and Amazing Knowledge

Posted Dec 1, 2017
The Staff were really knowledgable and knew the food was excellent couldn't of asked for a better stay for the money rooms were clean pool area was really nice
Comment from Hotel Management
Dec 7, 2017 by Dan, Hotel Management
Thank you for the excellent review! We pleased to hear that you enjoyed your stay with us and enjoyed our convenient on-site restaurants. Our staff strives to provide each of our guests wit exceptional costumer and we are happy to hear that we succeeded. We hope that you will back again soon!