Staff pleasant. Hotel could have been better.
Posted Jan 17, 2017
The staff at the hotel were pleasant. The room was extremely loud. Music/ noise coming through air vents kept children up all night. Windows not insulated so there was a draft in the room , extra blankets not provided in room. Breakfast buffet was not worth the price. Food was cold/stale. Booked "family" hotel but there were no kids channels on the TV. Indoor pool water was cold and towels provided were wet, never fully dried. We were told we could use the pool/hot tub in next door hotel, then told by that hotel the pool/hot tub was closed. I come to Niagara Falls often, but this was first time staying and Sheraton. I don't believe we will be back wih other hotels so close.