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Reviews of Sterling Inn & Spa - an Ontario's Finest Inn

4 out of 5
Sterling Inn & Spa - an Ontario's Finest Inn
5195 Magdalen St, Niagara Falls, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1133 out of 1508 reviews" "
Rating 8 - Good. 263 out of 1508 reviews" "
Rating 6 - Okay. 69 out of 1508 reviews" "
Rating 4 - Poor. 23 out of 1508 reviews" "
Rating 2 - Terrible. 20 out of 1508 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Debra on Apr 24, 2024
Thank you Rob for your review for Sterling Inn and Spa.

6/10 Okay

Shiny

Traveled with family
They didn’t let me to check in early
Stayed 1 night in Apr 2024
Response from Debra on Apr 24, 2024
Thank you so much for your feedback about our performance at Sterling Inn and Spa. We really appreciate the details you shared with us about areas where we can improve.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The exterior does not do it justice.. the inside is lovely
Stayed 1 night in Apr 2024
Response from Debra on Apr 20, 2024
Thank you Kimberly for your valuable feedback.

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere was very relaxing, spacious rooms, clean, this is a boutique inn and it felt welcoming. The beds were a bit hard for me but still slept great. Parking was convenient on location. Walking distance to Clifton Hill. The breakfast in bed was amazing. I will always return to this hotel when I visit Niagara Falls.
Stayed 2 nights in Apr 2024
Response from Debra - Operation Manager on Apr 18, 2024
Thank you Suzanne for great review. At Sterling Inn and Spa we work hard to offer high-quality service to every guest. We hope you'll stop by again soon when you're in the neighborhood.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property
Stayed 1 night in Apr 2024
Response from Debra on Apr 15, 2024
It is our pleasure to hear your valuable feedback.

10/10 Excellent

Yvan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place , not too big, close to the downtown
Stayed 2 nights in Apr 2024
Response from Deanna on Apr 13, 2024
Thank you for your review and for the perfect rating. We appreciate you taking the time to share your experience with us.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Deanna on Apr 14, 2024
Thank you for the perfect rating. We look forward to your next visit with us.

8/10 Good

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room, the only complaint was the fan in the bathroom didnt work. Everything else was great. We enjoy staying at this hotel.
Stayed 2 nights in Apr 2024
Response from Deanna on Apr 12, 2024
Thank you Deborah for your review. Thank you for bringing to our attention the issue with the fan in your bathroom, as we will address immediately. We look forward to seeing you again.

2/10 Terrible

mark

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Are tv didn’t work . We got charged for parking and the price of the hotel was insane . Should have booked the hilton it was the same price
Stayed 1 night in Apr 2024
Response from Debra on Apr 10, 2024
Thank you so much for your feedback about our performance at the Sterling Inn and Spa. We really appreciate the details you shared with us about areas where we can improve.

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Debra on Apr 7, 2024
Thank you for your review of Sterling Inn and Spa.

8/10 Good

Bassey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management and reception staff are friendly, very professional.
Stayed 4 nights in Mar 2024
Response from Debra on Apr 5, 2024
Thank you Bassey for your valuable feedback. We are happy to know you enjoyed your stay.

8/10 Good

arlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent Bed was comfortable Room was very clean. Hardwood floors Right beside Greg Frewin Theatre Very close (walking distance) to Niagara falls, and Clifton Hill were all the main activities are.
Stayed 1 night in Mar 2024
Response from Debra on Apr 5, 2024
Thank you for reaching out and providing us with valuable feedback.

10/10 Excellent

WING HONG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a high-standard hotel. We only stayed for one night but could enjoy the quiet and comfortable hotel room. Both the bedding and bathroom are very clean. It's at least better quality than other hotels in the area. The price is also reasonable. The staff service is friendly, efficient and polite. It is worth staying again.
Stayed 1 night in Apr 2024
Response from Jawahar on Apr 4, 2024
Thanks for your review. We are glad that you liked your stay at The Sterling Inn & Spa. We look forward to your next stay.

10/10 Excellent

Monica, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful property in the middle of chaos. Clean, beautiful rooms and amazing staff! We were grateful to have this hidden gem.
Stayed 3 nights in Mar 2024
Response from Deanna on Apr 2, 2024
Thank you for your wonderful review. We hope to see you again!

6/10 Okay

Fiorella

Traveled with partner
Liked: Cleanliness
This was a bit of a letdown. To be honest it was fine for the most part until I had the worst sleep due to their hyper sensitive motion detected lights that lit up every time I moved in bed. The main floor was noisy at night with this insane chirping noise all night. Breakfast was a joke, I was expecting a proper chef cooked egg of some sort, maybe an omelette (since it said on the menu could contain pork) but what we got was a hard boiled egg. What an insult. Parking was ridiculously overpriced at $18 when across the street is $10. You’d think they would give their customers a better deal steam shower was fine, would have been nice to have a hottub in a deluxe room but whatever. I’ve stayed at nicer hotels that have nicer free continental breakfasts. Do not recommend.
Stayed 1 night in Mar 2024
Response from Deanna on Apr 2, 2024
We are so sorry Fiorella that we fell short of your expectations. We value your feeback and hope that you will reconsider and choose to visit us again. Please reach out to us directly if we can further assist.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. We enjoyed the relaxing experience at the spa, the comfort of our room and the amazing dining experience at AG!
Stayed 1 night in Mar 2024
Response from Debra on Mar 31, 2024
Thank you Stephanie for your valuable feedback.

10/10 Excellent

Real

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A special shout out to David who was amazing at checking us in but every staff member at Sterling deserves a raise or promotion. If you ever go to Niagra falls look no further. This was a fantastic experience. Everything about this inn is perfect. The hospitality, suggestions, the rooms, location and cleanliness are all beyond expectations. Sterling Inn is fabulous and you will enjoy your stay. Thank you for being such remarkable hosts. I look forward to seeing you in the future.
Stayed 2 nights in Mar 2024
Response from Debra on Mar 31, 2024
Thank you for your great review Real. We work hard to offer high-quality service to every guest. We made sure to share this feedback with David to give him the recognition that he deserves.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my fave place ever. I always stay here for years and love the service. Love the breakfast in bed and the robes and the jazz music in the rooms. Close enough to the Falls and far enough away from the noise. It was quiet when I went so I was able to get the room I wanted for a great price. Thank you for the surprise upgrade, that felt really nice. Staff are fantastic! Greg and Mia and Anna always make me feel like family on special occasions when I visit. . I highly recommend this place.
Stayed 1 night in Mar 2024
Response from Debra on Mar 31, 2024
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in Sterling Inn and Spa. Our entire team works hard to deserve your loyalty.

10/10 Excellent

Gillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful room within walkable distance of all amenities
Stayed 1 night in Mar 2024
Response from Debra on Mar 31, 2024
Thank you for your valuable feedback.

10/10 Excellent

Yaser

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was incredible good, the room was beautiful and clean, is the best hotel I have ever been to
Stayed 1 night in Mar 2024
Response from Debra on Mar 29, 2024
Thank you Yaser for your valuable feedback. We look forward to welcoming you back to stay with us at Sterling Inn and Spa.

10/10 Excellent

Kaylene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have always enjoyed our stays at The Sterling Hotel. We love the breakfast, the large rooms, the steam showers and fireplaces in the rooms. We love that it is not directly on the strip which keeps things quiet. The guest rooms do need a little bit of love and care.
Stayed 2 nights in Mar 2024
Response from Deanna on Apr 2, 2024
Thank you Kaylene, for your honest feedback. We did want to share the news that we will be performing a refresh in 2025. Looking forward to seeing you again!

10/10 Excellent

Navneet

Stayed 1 night in Mar 2024
Response from Debra on Apr 15, 2024
Thank you for your valuable feedback. We look forward to having you return and stay with us in the future.

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, comfortable beds and very friendly staff.
Stayed 1 night in Mar 2024
Response from Debra on Mar 30, 2024
Thank you for your valuable feedback. We appreciate that you enjoyed your stay with us.

10/10 Excellent

Darrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The focus on client satisfaction provided by the staff at this property are beyond any I have experienced! There are so many personal touches provided it makes for a first class experience!
Stayed 2 nights in Mar 2024
Response from Debra on Mar 27, 2024
Thank you for your valuable review. We are delighted to hear that you had a positive experience with us at Sterling Inn and Spa. We hope you'll visit us again soon.

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and chic accommodations. The cuisine at AG Restaurant was 1st class and highly recommended.
Stayed 1 night in Mar 2024
Response from Debra on Mar 27, 2024
We are thankful that you chose to stay and eat with us while you were in Niagara Falls. Looking forward to your return stay with us in the future.

10/10 Excellent

Shefali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Debra on Mar 27, 2024
Thank you for your feedback.

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooms! Spacious, quiet and lots of amenities! Breakfast in bed was perfect :)
Stayed 1 night in Mar 2024
Response from Debra on Mar 27, 2024
Thank you Jasmine for taking time to do a valuable review for us at Sterling Inn and Spa. We are so delighted to know you enjoyed your stay. Looking forward to having you return and stay with us again in the future.

10/10 Excellent

Cierra

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the steam and jet shower, the complimentary wine they offered and the breakfast in bed
Stayed 1 night in Mar 2024
Response from Debra on Mar 23, 2024
Thank you for your valuable feedback. We are delighted to know that you enjoyed your stay at Sterling Inn and Spa.

8/10 Good

Fuk-Chuen

Stayed 1 night in Mar 2024
Response from Debra on Mar 24, 2024
Thank you for taking time to do a review for us at Sterling Inn and Spa.

10/10 Excellent

Sundeep

Liked: Property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Debra on Mar 22, 2024
Thank you Sundeep for taking time to do a valuable feedback for us at Sterling Inn and Spa.

2/10 Terrible

Gord

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Debra on Mar 20, 2024
Thank you Gord for your valuable feedback.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was served in the room, and it was very good
Stayed 2 nights in Mar 2024
Response from Deanna on Mar 18, 2024
Thank you Claudia for taking the time to share your experience with us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent from start to finish! Room was amazing staff were incredible. Highly recommend!
Stayed 2 nights in Mar 2024
Response from Deanna on Mar 18, 2024
Thank you for your review and rating. We truly appreciate your recommendation.! We hope to see you again soon.

10/10 Excellent

Farshid

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
That's great, It's wonderful when a space is clean and organized.
Stayed 1 night in Mar 2024
Response from Debra on Mar 17, 2024
Thank you for your valuable feedback. We look forward to your return stay with us when you are in Niagara Falls.

8/10 Good

Herminio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Debra on Mar 20, 2024
Thank you for your valuable feedback.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in Mar 2024
Response from Debra on Mar 17, 2024
Thank you Deborah for doing a valuable review for us at Sterling Inn and Spa. Hope to see you again in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, great breakfast.
Stayed 1 night in Mar 2024
Response from Debra - Operation Manager on Mar 16, 2024
Thank you Jason for your valuable feedback. Look forward to having you return and stay with us again when you are in the area.

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. They were able to answer all our questions. Rooms were clean and spacious. Breakfast in bed is a bonus. Would stay there again.
Stayed 1 night in Mar 2024
Response from Debra on Mar 16, 2024
Our entire team at Sterling Inn and Spa are dedicated workers and appreciate the recognition of a guest who has enjoyed themselves. Looking forward to having you come stay again when you are in Niagara Falls.

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room in a great location. Incredible bar and restaurant within the hotel too.
Stayed 1 night in Mar 2024
Response from Deanna on Mar 16, 2024
Thank you for your review. We are delighted you enjoyed the property and found it to be centrally located to your liking. We hope to welcome you back again.

10/10 Excellent

LIYUN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time stay here, excellent experience!
Stayed 1 night in Mar 2024
Response from Deanna on Mar 16, 2024
We are so happy to hear you enjoyed another visit. Thank you for sharing your experience with us.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is one of the best in Niagara Falls, beautiful, spacious rooms. Great staff, I’ve stayed here at least seven times over the years and is my go to hotel. if you’re not looking for a hotel with a Fallsview.
Stayed 1 night in Mar 2024
Response from Debra - Operation Manager on Mar 15, 2024
Thank you David for visiting us again and sharing your valuable feedback. We appreciate your loyalty and continued trust at Sterling Inn and Spa. Our entire team works hard to deserve your loyalty.

10/10 Excellent

Shanti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gem of a spot when in the Niagara area. Rooms are beautiful and super relaxing. The staff is very friendly and informative. Walking distance to the falls yet very quiet. It’s our home away from home. Thank you for always creating a wonderful stay. Can’t wait to return. 💖
Stayed 3 nights in Mar 2024
Response from Debra on Mar 13, 2024
It was our pleasure to have you stay with us at Sterling Inn and Spa. Our Associates are honoured to have you as a loyal returning guest. Looking forward to your return stay.

10/10 Excellent

Yee Ling Elaine

Stayed 1 night in Mar 2024
Response from Deanna on Apr 2, 2024
Thank you for taking the time to complete your review. We hope to welcome you again.

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Debra on Mar 20, 2024
We are happy to know you enjoyed your stay with us.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Debra on Mar 13, 2024
Thank you Ryan for your time to do a valuable review for us at Sterling Inn and Spa.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Deanna on Mar 12, 2024
Thank you for the perfect rating and for choosing the Sterling Inn & Spa. We look forward to welcoming you again.

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff and service from the moment we checked in
Stayed 1 night in Mar 2024
Response from Deanna on Mar 11, 2024
Thank you for the wonderful comments. We are delighted to hear we provided you with exceptional service.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the King steam shower rooms and breakfast in bed…always a great stay!
Stayed 1 night in Mar 2024
Response from Debra on Mar 10, 2024
Thank you Jennifer for your valuable feedback. We are glad that you enjoyed your stay with us at Sterling Inn and Spa.

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 4th time at Sterling Inn and we were not disappointed. The staff is top notch and the room was beyond my expectations
Stayed 2 nights in Mar 2024
Response from Debra on Mar 10, 2024
Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust with Sterling Inn and Spa. Our entire team here works hard to deserve your loyalty.

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Deanna on Mar 11, 2024
Thank you for the perfect rating. We hope since you enjoyed your visit, we will have the opportunity to welcome you again.