Ratings based on 564 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Nasty stay somewhere else!!!!

Posted Jan 2, 2016
Beds were awful and sagging, duty carpets, cracked sink, no water pressure, lady in morning staff was rude and didn't care about customer experience !!!! I will never stay there again.
Comment from Hotel Management
Jan 25, 2016 by Robert Chapman, GM, Hotel Management
Hello Martin I am sorry about your recent stay. I wish you would called the front desk while you were here and gave us the chance to correct any errors. Have a Great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Dec 29, 2015
Close proximity to Fashion Mall, restaurants and movie theaters. Due to the low Canadian dollar other hotels are giving CDN at par need to shop around.
Comment from Hotel Management
Jan 5, 2016 by Robert Chapman, GM, Hotel Management
Thank you my friend for taking part in the survey about the Super 8. We hope you visit again.
3 out of 5
Recommended
for Everyone
by A verified traveler from w

Posted Dec 24, 2015
Cons: Dusting of the room.
Pleasantly surprised. Big room. Comfortable beds. Pleasant staff. Close to shopping areas. Will come back again next time we are in the area.
Comment from Hotel Management
Jan 6, 2016 by Robert Chapman, GM, Hotel Management
Hello Sharon, Thank you for choosing the Super 8. I am glad that we surprised you, in a good way. I see you found the room comfortable and in order. Merry Christmas
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

shopping weekend

Posted Nov 30, 2015
Pros: Close to malls and restaurants and friendly staff
Cons: The complimentary breakfast can be updated to add a few more items
Location: Close to all the shopping malls and stores and many dining options
We stayed here during our weekend Christmas shopping trip . Our king size room was perfect and had all the emenities needed. Bed was extremely comfortable .
Comment from Hotel Management
Dec 5, 2015 by Robert Chapman, GM, Hotel Management
Thank you AG--Merry Christmas
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Nice freshly updated hotel.

Posted Nov 29, 2015
Great hotel... Modern freshly updated rooms... For the price I expected a dingy old room but was pleasantly surprised.... Staff were great... Only complain is front room you could hear a bit of traffic but that stopped once night came... Overall great place and I would go back!
Comment from Hotel Management
Dec 5, 2015 by Robert Chapman, GM, Hotel Management
Thank you Jason for taking part in the survey and the kind words. Merry Christmas
4 out of 5
Recommended
for Couples
by George from Scarborough

Posted Nov 3, 2015 on Hotels
Friendly staff, great location
Comment from Hotel Management
Jan 9, 2016 by Robert C General Manager, Hotel Management
Thank you.
4 out of 5
Recommended
for Couples
by Not Provided

Posted Nov 2, 2015 on Hotels
Comment from Hotel Management
Jan 9, 2016 by Robert C General Manager, Hotel Management
Thank you for allowing to be a part of your triip
3 out of 5
Recommended
for Families
by Micheal J. from Minnesota

Manager 5 stars, hotel 3 stars

Posted Oct 28, 2015 on Hotels
The hotel manager was fantastic. He had a wealth of knowledge. If it wasn't for him I would rate the hotel lower. The room was okay but you could tell the cleaning crew wasn't outstanding. The biggest complaint was the noise. Two nights in a row we had to complain about people running around at night up and down the hallways. It wasn't until multiple complaints from us and others did the on-duty desk person even bother to go talk to them.
Comment from Hotel Management
Jan 9, 2016 by Robert C General Manager, Hotel Management
Hello Micheal, Thank you for the kind words and for allowing us to be part of your trip. I hope you were able to see everything, if not then I hope to see you soon. Maybe, in January when Niagara Falls changes to a Winter Wonderland Haha. Have a great day Robert and Staff of the Super 8.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great for the price

Posted Oct 27, 2015
Very good Hotel for the cost of the stay. No surprises or disappointments. Breakfast was an added plus.
Comment from Hotel Management
Nov 7, 2015 by Robert Chapman-General Manager, Hotel Management
Thank you for allowing us to part of your trip.
5 out of 5
by A verified traveler

Nice for the price!

Posted Oct 25, 2015 on Hotels
For the price, this was a great stay. Our room had just the amount of space we needed, though we only used it for sleeping and getting ready for our day. Nice location within minutes of Niagara Falls, yet not stuck in the middle of the hustle and bustle. Wish the breakfast would have boiled eggs, but the do-it-yourself waffles were nice at least.
Comment from Hotel Management
Feb 6, 2016 by Robert C General Manager, Hotel Management
Thank you --Merry Christmas