Ratings based on 1,177 Verified Reviews

2.4 out of 5
33% of guests recommend
2.5 Room cleanliness
2.7 Service & staff
2.5 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
OK but the tub wouldn't drain
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thank you for taking the time to take the survey. We will work hard to correct the issue that you experienced. Thanks for letting us know.
5 out of 5
by A verified traveler

Great location

Posted Dec 4, 2016 on Hotels
Nice location
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for taking the time to take the survey. Thanks for the great review.
1 out of 5
by A verified traveler from US

Posted Nov 27, 2016
Bad experience and the rooms were not clean But the staff was pretty good
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Dear Patrick: The hotel will work with the housekeeping department to improve our customer experience for the future. Thank you for letting us know.
2 out of 5
by A verified traveler

Not worthy

Posted Nov 27, 2016
Not much to say. Not a great place both hot water for 6 hours and staff could have cared less
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for taking the time to writing about your experience at the hotel. We will work hard to fix the issue that you had with the hotel. Thank you for letting us know.
3 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Thank you for taking the time to take the survey. We are working hard to improve our customer experience in the future.
4 out of 5
by A verified traveler

Good Stay!

Posted Nov 11, 2016 on Hotels
Good stay in Niagra with family. Hotel is near to State park and Maid of the Mist boat tour
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Thank you for taking the time to take the survey. We look forward to seeing you again in your future travels.
2 out of 5
Recommended
for Everyone
by A verified traveler from Rochester ny

Not clean

Posted Nov 7, 2016 on Orbitz
Got in and it was under construction and no water in the pool. The room smelled of old mildew and the sheets were dirty and fill of other peoples hair. Asked for new sheets and thats exactly what they gave us. We had to change them ourselves. Very disappointed
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Dear Shanda: We are sorry that you were unhappy with your stay at our hotel. We will be working hard to fix the issues that you experienced during your stay. Thanks for letting us know.
4 out of 5
by A verified traveler

Nice little motel

Posted Nov 4, 2016 on Hotels
Good location and very clean room
Comment from Hotel Management
Nov 6, 2016 by General Manager, Hotel Management
Tank you for taking the time to take the survey. We hope to see you again in your future travels.
2 out of 5
by A verified traveler

Not good

Posted Oct 31, 2016 on Hotels
I got stranded at casino and room phone at hotel broken and no one there would go to mh room less then 20 seconds away to knock on door to get mg friend at least they could do considering phone there didn't work and that j ended up walkjng in dark through what appeared to be getto bh self from the casino
Comment from Hotel Management
Nov 6, 2016 by General Manager, Hotel Management
We are sorry that you had a bad experience at our hotel. We will work hard to fix the problem at the front desk. Thanks for letting us know.
3 out of 5
by A verified traveler from Toronto

Decent budget hotel

Posted Oct 30, 2016 on Hotels
Hotel is walking distance to the casino and close drive to the border and the falls. The area is a little sketchy but the room was comfortable enough.
Comment from Hotel Management
Nov 6, 2016 by General Manager, Hotel Management
Thank you for taking the time to take the survey. We hope to see you again when you are in the area.