Ratings based on 1,180 Verified Reviews

2.4 out of 5
33% of guests recommend
2.5 Room cleanliness
2.7 Service & staff
2.5 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by andrea

Ok for a one night stay

Posted Jan 14, 2017 on Hotels
Room was ok. Property was ok for the money
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Dear Andrea: Thank you for answering the survey. The new owners are going to upgrade the property even more in the future. We hope that you see us again in the future so that you can see for yourself all the upgrades to the hotel.
4 out of 5
by Donna

Good experience

Posted Jan 4, 2017 on Hotels
Very nice staff,helpful,we were loving the location.
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Dear Donna: Thank you for taking the time to take the survey. We look forward to seeing you again in your future travels.
4 out of 5
by Not Provided

Posted Jan 2, 2017 on Hotels
cannot complain for the price on new years eve
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to take the survey. We look forward to seeing you again.
3 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
OK but the tub wouldn't drain
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Thank you for taking the time to take the survey. We will work hard to correct the issue that you experienced. Thanks for letting us know.
5 out of 5
by A verified traveler

Great location

Posted Dec 4, 2016 on Hotels
Nice location
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for taking the time to take the survey. Thanks for the great review.
1 out of 5
by A verified traveler from US

Posted Nov 27, 2016
Bad experience and the rooms were not clean But the staff was pretty good
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Dear Patrick: The hotel will work with the housekeeping department to improve our customer experience for the future. Thank you for letting us know.
2 out of 5
by A verified traveler

Not worthy

Posted Nov 27, 2016
Not much to say. Not a great place both hot water for 6 hours and staff could have cared less
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for taking the time to writing about your experience at the hotel. We will work hard to fix the issue that you had with the hotel. Thank you for letting us know.
3 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Comment from Hotel Management
Dec 3, 2016 by General Manager, Hotel Management
Thank you for taking the time to take the survey. We are working hard to improve our customer experience in the future.
4 out of 5
by A verified traveler

Good Stay!

Posted Nov 11, 2016 on Hotels
Good stay in Niagra with family. Hotel is near to State park and Maid of the Mist boat tour
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Thank you for taking the time to take the survey. We look forward to seeing you again in your future travels.
2 out of 5
Recommended
for Everyone
by A verified traveler from Rochester ny

Not clean

Posted Nov 7, 2016 on Orbitz
Got in and it was under construction and no water in the pool. The room smelled of old mildew and the sheets were dirty and fill of other peoples hair. Asked for new sheets and thats exactly what they gave us. We had to change them ourselves. Very disappointed
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Dear Shanda: We are sorry that you were unhappy with your stay at our hotel. We will be working hard to fix the issues that you experienced during your stay. Thanks for letting us know.