Ratings based on 1,204 Verified Reviews

2.4 out of 5
34% of guests recommend
2.5 Room cleanliness
2.7 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from wv

Terrible

Posted Aug 19, 2017
The hotel was NOT the Hotel pictured online! Very dirty. We did not stay there. Had to go to a near by clean hotel!
2 out of 5
by A verified traveler from Columbus, OH

Hotel close to Niagara falls

Posted Aug 2, 2017
Pros: I don't like it at all.
Cons: Interior, Exterior, and attitude of staffs need to be improved a lot.
Location: Location was not bad.
The hotel was under construction. This needs to be notified to customers.
Comment from Hotel Management
Aug 7, 2017 by Manager, Hotel Management
It would be a pleasure to have the opportunity of providing you better services and accommodation, I hope you will accord us the chance to make up for our shortcomings and wish to impress you again during your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler

They are trying.

Posted Jul 28, 2017
Things are run down. It is apparent they are trying to repair and upgrade, but it is not done well.
Comment from Hotel Management
Aug 4, 2017 by Manager, Hotel Management
I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Your words mean a lot to us and will help us to recognize our weaknesses during the renovation process. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for your convenience in future visits.
5 out of 5
Recommended
for Everyone
by A verified traveler from PA

Convenient hotel near American Falls

Posted Jul 18, 2017
Though the hotel is small and still being renovated, it was clean, room was big with many amenities. Breakfast was very goid with a good spread. Will certainly recommend tbis hotel on budget talking distance from the Falls.
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
Thank you for mentioning our effort in improving the quality of our services. I apologize for the inconvenience you may experienced. Great to hear that overall, you had a fine experience with us and enjoyed the breakfast served. We look forward to your next visit. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Considering the cheap price, it's pretty much what you get from a normal Hotel~
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
It means a lot to us that you've taken the time to share this positive experience at our hotel. It is great to hear that you found a great value in staying with us.Thank you for your review, feedback and comments regarding your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from Troy, new york

In walking distance of most attractions

Posted Jul 10, 2017
We arrived, staff was explanatory. Our toilet would not flush, every few flushes by husband had to open the back and jiggle to get the water to run. The carpet did not look vacuumed. The bed was comfortable and clean, shower clean, two things I look for! The hotel was under a lot of construction, besides that, it was a comfortable stay with a pool, restaurant, breakfast and a bar
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
I am terribly sorry for the oversight on the cleanliness and there was plumbing issue to which you husband had to take care. Please know that we value your business, this is called to the attention of our housekeeping and maintenance team. An opportunity to serve you better would be much appreciated. Warm regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

good

Posted Jul 10, 2017
Its a pleasant stay and easily walk able to Niagara fall
Comment from Hotel Management
Jul 22, 2017 by Manager, Hotel Management
Greetings from The Terrapin Inn team. Thank you for choosing to stay here at our hotel, we will do our best to make your next visit another convenient, comfortable hotel experience. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Selinsgrove, Pa

Close enough to everything we wanted to see

Posted Jul 9, 2017
Parking area wasn't great but really this was an average hotel stay. Nothing phenomenal to brag about but nothing terrible either. Good value for the money considering location. We would stay here again. Room was clean and the bed was comfortable.
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
The entire team are so thankful for you to have taken the time to share your recent stay here at Terrapin Inn. Glad to hear that you were comfortable although you find our offerings average. We take comments from our guests very seriously, as our goal is to always improve on meeting and exceeding our guests' expectations. We will make sure we earn your overall satisfaction on your next stay with us.
1 out of 5
by A verified traveler

this is the worst

Posted Jul 9, 2017
Rooms condition is very bad because bathroom doors broken and bathroom are not clean. No shop and A/c is very old and give you lot a sounds
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
I regret reading that you found this experience to be so unsatisfactory due to issues which should have been promptly attended by housekeeping and maintenance team. Your review will be reported to our hotel administrators for immediate evaluation and implementation of necessary corrective measure.
2 out of 5
by A verified traveler

Last choice

Posted Jul 6, 2017
Hostile and unhelpful staff. Dirty and ugly Out side
Comment from Hotel Management
Jul 12, 2017 by Manager, Hotel Management
I am sorry for the experience you encountered, rest assured that we will be doing a thorough investigation regarding this matter. Know that your voice is important to us and that we are addressing these issues to improve upon the guest experience at our hotel.I hope that everything turned out alright and we are looking forward to seeing you again!